The Plastic Customer Service Phenomenon

Increase Sales

Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? How many of your customers actually took action by making that critical sales referral to your business?

Spittoons and Customer Service – There is a Link!

Jonathan Farrington

When so much time and money is spent on training people about the need for constructive relations with customers, why is it often so bad? Which gets us back to relations with customers. We need to look at the whole company wide approach to Customer Relations.

Jonathan Farrington's Blog ? Superior Customer Service ? Why.

Jonathan Farrington

Superior Customer Service – Why Bother? Apart from whether the problem itself has made the customer angry, having to pump oneself up enough emotionally to have this ‘confrontation’ makes people short tempered. Technical Support Is ‘Customer Service’ Too.

Sales rep for a day: Aligning sales, marketing, and support

Base CRM

No matter the department, every single person in your company should understand sales because, at the end of the day, it’s everyone’s job to sell the brand. Marketing and customer support are specific departments that benefit the most from understanding the sales process. Both act as the “face” of your company and are important touch points for the customer. Unfortunately, sales, marketing, and support are not always aligned in their goals.

Customer Loyalty So You Have It?

Increase Sales

Creating satisfied customers was the goal. With the click of a mouse thanks to the dramatic impact of ever changing technology, your satisfied customer can leave and become easily satisfied by your competitor. Continue the same practices, policies, and procedures through archaic customer service training? Customer loyalty is truly about your bottom line. Did you know that a 5% increase in customer retention can have a 25% to 100% in profits?

Right Now in Sales, Size Really Does Matter!

Jonathan Farrington

I also believe that smaller companies are more capable of building stronger, sustainable relationships with their customers, and we can certainly say that 2014 is the year of “Customer Focus”. But what exactly does “Customer Focus” mean?

Collaboration for Mid-Market Sales Growth

Score More Sales

Many of the same ideas are rehashed daily within sales and customer service – and in accounting and operations. If you have an open environment where ideas can be shared your company has a good chance of using collaboration for sales growth.

So What Makes This Business and Sales Blog Different?

Increase Sales

There are millions of business and sales blogs to be discovered every day. In fact, I support some of my professional colleagues who are sales consultants, sales trainers and sales coaches by broadcasting their blogs. Difference #3 – Sales Philosophy.

If Only We Didn’t Have Customers

Jonathan Farrington

Directors and Management often see customer relations as the affair of a ‘Complaints Department’ whilst they get on and run the business – which is a form of warfare carried out against the irritating habits of customers seeking fair treatment, a fair deal or equality of relationship.

Focus on the Most Fascinating Thing | Sales Motivation and Sales.

The Sales Hunter

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Retail Sales Trends. Guest post Monday brings us Jeff Beals , an award-winning author who helps professionals do more business and have a greater impact on the world through effective sales, marketing and personal branding techniques. Related posts: Sales Prospecting: Office Phone or Cell Phone?

Values Are the Key to How to Increase Sales and Business Success

Increase Sales

Yesterday, I invested some time to illustrate how values are the key to increase sales and achieved business success. Management wants to increase sales. Then keeps moving the goal post line for the sales team and changes the rules every 5 minutes. Credit L Hoagland-Smith.

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Sales Planning Efficiency

Pipeliner

How to Make Your Sales Plan More Efficient. Making a sale in today’s times is harder than it used to be a few years back, mostly because the competition’s getting bigger in every niche market. To stand out from the crowd, you’ll need to work on your sales planning and strategies up until you find consistent and profitable practices. In today’s post, I’m sharing several tips that’ll help you improve your sales plan, making it more efficient and profitable.

Sales Tech Game Changers: How to Drive Effective Relationship Management

Smart Selling Tools

In this series, we ask Sales Tech Executives to describe how their solution can change a sales organization in a significant way. We call it Sales Tech Game Changers. Nancy: What are the top 3 ways your solution changes the game for a sales organization?

Burnout Part 2 – Recognizing Burnout in Your Employees

LevelEleven

What to look for: Unable to tolerate or listen to constructive criticism Short or limited patience for tackling challenging tasks Getting stuck on minute details. Advice for Sales Managers Sales burnout engagement sales management

Selling IS A Service

Partners in Excellence

It seems the world is migrating to an “As A Service” model. Also, there are more and more organizations offering selling as a service, basically outsourcing the sales execution function to organizations dedicated to selling. Let’s focus on the customers.

A Bold New Model for Launching Brands in a Market that Demands Speed and Certainty

Sales and Marketing Management

Start every project with an “all together now” session by getting representatives from all project teams together, from research to strategy to manufacturing to sales to marketing, and so on. Show or illustrate what you’re talking about and you’ll get a much more constructive response.

The Rise of One-Man Online Businesses: 6 Steps to Building a Successful E-Commerce Site & Increasing Sales

Pipeliner

There’s a growing trend of the $1 million dollar business in construction, healthcare, leasing, real estate rental, retail, social services. Many business owners think they must reinvent the wheel with the products and services they sell. If a product or service is getting thousands of likes in a few hours, then that’s a tell-tale sign that it’s selling well. Branding is important when it comes to turning customer views into sales.

Your Sales Tech Is Destroying Your Relationships With Prospects. Here's What You Can Do About it.

Hubspot Sales

Sadly, the "edge" that most sales technology promised to give them is actually hurting their relationships with buyers, and a chance at the elusive sale. Sales technology was supposed to make sales more efficient and personal -- it was supposed to help salespeople.

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Why Must Leadership Training Programs Now Include An Adjective?

Increase Sales

Years ago I become affiliated with this firm Resource Associates Corporation because their talent management training programs had the same process embedded in their executive leadership, leadership, management, customer service, sales and supervision (now team leadership).

Hiring High Performance Sales Teams #1 of 2

Your Sales Management Guru

Hiring High Performance Sales Teams Strive for high competency and high commitment (first installment of a two-part series on sales recruiting). You’ve got sales quotas, plans and deadlines. It is one thing to need sales training. Need more sales management resources?

PODCAST 43: Why Endurance and Tenacity is Important for Sales Success w/ Carson Heady

Sales Hacker

This week on the Sales Hacker podcast , we talk to author Carson Heady , whose “Birth of a Salesman” series translates real-life sales issues into a popular fictionalized series of sales books. What is the Holy Trinity of Sales? Subscribe to the Sales Hacker Podcast.

Why Business Acumen is Key to Sales Success (And How to Get It)

Hubspot Sales

What sets sales leaders apart from everyday reps? In today’s hyper-connected world, the “lone-gunslinger” model of sales is no longer effective. If they want to learn about product features, service packages, and business benefits, your clients can visit your website.

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Your Commitment to Your Professional Growth Is?

Increase Sales

Yesterday, I made this short update at LinkedIn about professional growth for executive coaches, business coaches or sales coaches: If you are not continually expanding your knowledge, testing your own boundaries, how can you ask your coaching clients to do the same? Even though I referenced those in professional coaching roles, this question can be asked of any professional in any role including sales, executive leadership, management and even customer service.

8 Ways to Use Online Reviews to Close More Deals

Hubspot Sales

When customers buy your product or service they can leave you or your company an online review. This review might be about their buying experience, how satisfied they are with the product/service, or how happy they are with your customer service. Online Reviews.

The New Competitive Advantage Is Elementary My Dear Watson

Increase Sales

Now some sales training coaching experts to organizational development consultants will focus on this new sales skill to increase sales or to new strategic systems wide continuous process improvement. There is one word in business that usually secures a negative reaction (has a tons and tons of baggage) and that is sales. How many times have those engaged in selling avoided the word “sales” or “salesperson” on their business cards?

Hits and Misses from Road

Engage Selling

Traveling is great way to observe the best and the worst in sales and customer service. Hits: Air Canada Super Elite Concierge Service. Fun “feels like home” atmosphere and great service. Misses: Hilton Niagara serving powdered eggs to their guests on room service orders. Traffic and road closures in Toronto – will the construction ever stop? Here are a very highlights (and low lights) from May.

CTI Implementation & Business Security: What You Need to Know

DialSource

When you consider the defining features of a successful business enterprise and how they stand out from other organizations, two predominant qualities come to the surface - effective customer engagement strategies and operational efficiency. Today, more than ever, there is a growing need for companies to continue innovating their processes, adopt newer technologies to better their sales team performance and ensure their databases are kept up-to-date and secure.

SBWA — Selling By Walking Around

Partners in Excellence

The concept is that executives get a much better understanding of what’s happening in their organization through informal visits–random tours of factories, facilities, meetings with groups or people/customers. Today, as we struggle to find Insights and create value for our customers, I think SBWA, Selling By Walking Around, is critical. SBWA is an opportunity for sales people to create unique value for their customers.

9 Sales Trends to Watch for in 2018

Circleback

More acquisitions and partnerships, an increased role of AI and automation, a rising millennial workforce, and higher costs of customer acquisition are all making the B2B space highly unpredictable and competitive. A robust data strategy can help businesses make more accurate decisions, enhance efficiency, improve customer service and determine new opportunities. Technological is advancing, and the market is becoming even more customer-centric. 2017 is finally over.

18 Empathy Statements That Put Your Prospect at Ease

Hubspot Sales

Sales is evolving. They’ll show your prospects you’re more invested in their interests than closing a deal -- and that’s what will set you apart in today’s competitive sales landscape. 18 Empathy Statements to Use in Sales. Trust in Sales

14 Pro Tips for Running a Successful Business

Hubspot Sales

Others, like construction and transportation, have rates that are lower. According to research, though, there are a few that are more common than others : No need : A great service or product will get you nowhere if there's zero need for it. Where are your customers?

To Build a Sales Culture

The Brooks Group

Part of our mission statement at The Brooks Group is to help our clients build Sales Cultures. What’s a sales culture.” The sales department must be or have the potential to be profitable. If there's no profit derived from the sales department, it's hard to justify its existence. A sales effort is only one of many ways to generate revenue. In any event, to have a Sales Culture, there needs to be a (potentially) profitable sales effort in place already.

How to Drive Business Growth Using Net Promoter Score

Zoominfo

Successful B2B businesses all have something in common– a segment of loyal customers who regularly purchase and recommend their products and services. Consider these statistics: A 5% increase in customer retention can increase profits between 25% and 95% ( source ).

Customer expectations – how are they evolving, what is driving them, what should sellers do to keep up, and how to improve customer experiences

Artesian Solutions

Customer expectations – how are they evolving, what is driving them, what should sellers do to keep up, and how to improve customer experiences. But only 27% believe B2B sellers are doing a great job when it comes to offering a comparable B2B customer experience.

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How to Start a Business: A Complete Guide for Startup Entrepreneurs

Hubspot Sales

In order to build a successful company, you’ll need to create and fine-tune a business plan, assess your finances, complete all the legal paperwork, pick your partners, choose the best tools and systems to help you get your marketing and sales off the ground … and a whole lot more.

The 39 Best Franchise Opportunities of 2018

Hubspot Sales

It was rated #1 in customer loyalty by Brand Keys Customer Loyalty Engagement Index. And they support their franchisees with training and assistance with site selection, construction, operations, management, and marketing.

Whale Hunting Part I - The Rate of Decay

Tony Hughes

What do complex sales and the radioactive decay rate of atoms have in common? The rate at which these unstable isotopes [deals] undergo decay varies greatly between the different isotopes [customers]. The process is random for each atom [customer].

How CRM can unlock the value in AI

SugarCRM

For too long, businesses have viewed CRM platforms as simply a functional repository for customer data. However, in the digital world we now live in, CRM offers so much more… especially for businesses that operate in the service economy where continuous customer engagement is so critical to delivering on revenue goals. Are customers hungry for AI? At the heart of this should be your CRM platform, driving insight and valuable learnings from rich, robust customer data.

The Growth Hacking Playbook: Your Ultimate List of Growth Hack Resources

Hubspot Sales

Neil Patel does a pretty good job explaining the concept and talking about its origin, saying that a growth marketer is someone who uses " analytics, inexpensive, creative and innovative ways to exponentially grow their company’s customer base. " Find your most talkative customers.