How to Make the Most Out of NPS Survey Results
SEPTEMBER 5, 2019
Customer feedback. But one of the major mistakes most businesses make is that they do not pay much attention to the customer feedback implementation process. Based on the completion of CRM events, your tailor-made surveys can be sent to those customers. Because it works on numbers, it gives you a clear picture of how many of your customers are detractors, passives or promoters. A score above 0 is a good NPS score; meaning the majority of your customers are loyal.