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How to Improve Customer Support in Your IT Business

Pipeliner

As a business owner, it’s only natural that you will want to provide excellent customer service to whoever uses your products and services. Here are a few ways to improve customer support in your IT business. Help Desk Software.

4 Ways to Regain a Customer’s Trust After Losing It

Zoominfo

When a customer gives you their money, they need to trust that your product or service will deliver on the promises made during the sales process. In fact, research shows there’s a 60% chance a customer will make multiple purchases from the same company ( source ).

Your Sales Tech Is Destroying Your Relationships With Prospects. Here's What You Can Do About it.

Hubspot Sales

This was the era of small business owners who knew every single one of their customers and of door-to-door salesmen who were welcomed into homes to present products over a quick cup of coffee. Let's take a closer look at the tools that can help.

CRM 108

Sales Tech Game Changers: How to Drive Effective Relationship Management

Smart Selling Tools

To manage those insights, we’ve created a suite of powerful tools that arm sales reps and their managers with the ability to organize and develop their customer relationships. According to G2 Crowd, an independent analyst firm, 83% of our customers fully adopt and use our CRM.

14 Pro Tips for Running a Successful Business

Hubspot Sales

Others, like construction and transportation, have rates that are lower. According to research, though, there are a few that are more common than others : No need : A great service or product will get you nowhere if there's zero need for it. Where are your customers?

CTI Implementation & Business Security: What You Need to Know

DialSource

When you consider the defining features of a successful business enterprise and how they stand out from other organizations, two predominant qualities come to the surface - effective customer engagement strategies and operational efficiency. CTI (Computer Telephony Integration) is a business communication solution that connects the dots between productive sales outreach programs and customer relationship management.

The Growth Hacking Playbook: Your Ultimate List of Growth Hack Resources

Hubspot Sales

Neil Patel does a pretty good job explaining the concept and talking about its origin, saying that a growth marketer is someone who uses " analytics, inexpensive, creative and innovative ways to exponentially grow their company’s customer base. " Find your most talkative customers.

9 Sales Trends to Watch for in 2018

Circleback

More acquisitions and partnerships, an increased role of AI and automation, a rising millennial workforce, and higher costs of customer acquisition are all making the B2B space highly unpredictable and competitive. A robust data strategy can help businesses make more accurate decisions, enhance efficiency, improve customer service and determine new opportunities. Technological is advancing, and the market is becoming even more customer-centric. 2017 is finally over.

Is there real business value behind the hype of SOA?

The ROI Guy

Introduce Service Oriented Architecture, or SOA, with promises to change the way that IT and business work together, creating a services-centric application and IT infrastructure. At the core of SOA is an understanding by all stakeholders of specific business process steps in order that the services be aligned and applied to automate these steps, and providing an infrastructure that is virtualized – assembled flexibly to support changing business demands, growth and innovation.