article thumbnail

Robust Field Service Management Using Help Desk Software

Apptivo

The most common industries that use FSM are in maintenance, commercial and domestic cleaning, civil engineering, healthcare, construction, utility servicing, white goods service, agriculture, hospitality, and more. What software to use for Field service management? Streamlines collaboration and communication.

article thumbnail

Right Now in Sales, Size Really Does Matter!

Jonathan Farrington

. • At the heart of customer focus is the art of listening constructively – the best salespeople are masters at capturing information. Customer focus means taking the customer seriously – to-day the salesperson who clings to the product orientation of a decade ago is losing ground. •

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Key CRM functions and functionalities for effective sales management

Apptivo

Customer data such as purchase history, preferences, and ongoing service agreements can be saved by the company. With this knowledge, the sales team may provide proactive customer service and find chances for upselling or cross-selling, resulting in increased income.

CRM 52
article thumbnail

8 Best B2B Cold Email Templates to Get Your Leads' Attention (BIR NNP)

Hubspot Sales

Instead, use your knowledge about your buyer persona to construct a personalized message that addresses their unique needs. This inspired me to spend a few minutes on [Prospect's Company] website to learn more about how you're approaching [X strategy for customer service, sales, marketing, etc.].

B2B 72
article thumbnail

Your Sales Tech Is Destroying Your Relationships With Prospects. Here's What You Can Do About it.

Hubspot Sales

Reps spent a considerable amount of time scanning paper directories, journals, and driving around their territories to gather information and learn about businesses. CRMs give sales, marketing, and customer service teams one place to view, manage, and reply to all conversations, so nothing falls through the cracks.

article thumbnail

Whale Hunting Part I - The Rate of Decay

Tony Hughes

Don't answer your email, construct an RFP response, work the web leads or build that 55 slide presentation with your NASCAR slide. Don't do anything until you've identified, targeted, followed up with, cold-called or connected with on LinkedIn – at least 5 dream customers before lunch. If we get there in my lifetime, I'll eat my shoe.