Jonathan Farrington's Blog ? Superior Customer Service ? Why.

Jonathan Farrington

Superior Customer Service – Why Bother? Apart from whether the problem itself has made the customer angry, having to pump oneself up enough emotionally to have this ‘confrontation’ makes people short tempered. Technical Support Is ‘Customer Service’ Too.

Sales rep for a day: Aligning sales, marketing, and support

Base CRM

Marketing and customer support are specific departments that benefit the most from understanding the sales process. Both act as the “face” of your company and are important touch points for the customer. Thus, vital customer communication falls through the cracks and creates a disconnect in the customer journey. To align marketing and support departments with sales, sales managers can construct an ongoing, interdepartmental job-shadowing program.

Customer Relations: The Huge Gap Between Intention and Reality

Jonathan Farrington

When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations.

A Bold New Model for Launching Brands in a Market that Demands Speed and Certainty

Sales and Marketing Management

Brainstorm specific brand experiences that would help bring the brand story to life across multiple points of touch, be it logo and store design, customer service, online applications, events, advertising, and so forth.

Your Sales Tech Is Destroying Your Relationships With Prospects. Here's What You Can Do About it.

Hubspot Sales

This was the era of small business owners who knew every single one of their customers and of door-to-door salesmen who were welcomed into homes to present products over a quick cup of coffee. Does it integrate with your email service provider?

CRM 93

Hiring High Performance Sales Teams #1 of 2

Your Sales Management Guru

That adds expense, disrupts your sales team and, potentially, creates a customer service disaster. Construct a list of base questions to ask of all candidates. Few decisions are more essential to the success of your company than who represents your products and services.

The Growth Hacking Playbook: Your Ultimate List of Growth Hack Resources

Hubspot Sales

Neil Patel does a pretty good job explaining the concept and talking about its origin, saying that a growth marketer is someone who uses " analytics, inexpensive, creative and innovative ways to exponentially grow their company’s customer base. " Here's the old video: Experiment Plan.

How to Start a Business: A Complete Guide for Startup Entrepreneurs

Hubspot Sales

It covers what your business will sell, how it will be structured, what the market looks like, how you plan to sell your product or service, what funding you'll need, what your financial projections are, and which permits, leases, and other documentation will be required. acquiring customers?