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Are Inside Sales and Consultative Selling Mutually Exclusive?

Understanding the Sales Force

Customer Service, where the focus may be upselling and/or cross-selling, has been around for ages. So where does consultative selling fit into that approach? Are inside sales and consultative selling mutually exclusive? It costs a lot of money to generate a new customer. I''ll let you know.".

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Consultative selling and selling consultatively – don’t confuse them!

Sales Training Connection

In this case, the weeds involve drawing the distinction between the term consultative selling and the concept of selling consultatively. As starters, Mark Hanan established the branding this term in his brilliantly written book Consultative Selling – an early and extremely important work about selling consultatively.

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Research: Align Your Customer Service, Marketing, and Sales Teams to Drive Revenue

The Brooks Group

That’s why it’s key that your salespeople use a customer-focused, consultative selling process with every prospect and customer they interact with. But your customer-centric strategy should go beyond the sales team. We’ve known that a strong alignment between Marketing and Sales improves overall performance.

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It’s Time to Throw Away the Marketing Materials

The Sales Hunter

How effective are the marketing materials you receive? If you’re like the typical salesperson, you get more marketing information than you could ever begin to use. It’s time marketing departments wake up and quit shoveling garbage out to salespeople, all under the premise of helping them be more effective.

Marketing 231
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Elevating Customer Service To Meet The Wider Scope of Customer Needs

Richardson

Customer service professionals have unique access to clients. Information learned on a service call reveals customer details that are more personal than any survey or study. For this reason, service professionals and customer success teams have become one of the most critical roles in the selling organization.

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Throw Your Sales Materials Away…NOW!

The Sales Hunter

He opened the sales meeting beautifully and then began walking the customers through the materials. For some reason, he was hung up on the idea he needed cute pictures and “marketing speak” content to wow his customer. At that very point is where things fell apart. I have no idea! The guy was good!

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Lack Of Empathy Is A Sure Fire Way To Lose Customers

Allego

Colleen was named by Salesforce as one of the eight most influential sales experts of the 21st century, and is the author of the best-selling book, Emotional Intelligence For Sales Success. . Money is invested in technology and marketing to ensure the sales pipelines are full. Empathy is a powerful influence selling skill.