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Three Customer Service Secrets—True or False?

Mr. Inside Sales

How would you rate your cell phone company’s customer service? To get the answers to these questions, we conducted a survey and here are some of the words consumers used most often: Dread. Customer service basics are a part of all inside sales positions. Frustrated. Answer: False. Which would you rather deal with?

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3 Customer Service Secrets – True or False?

Mr. Inside Sales

If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Let’s clear up some myths about what it takes to hire or train outstanding customer service reps.

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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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How To Build Trust With Consumers And Why You Need To!

Smooth Sale

Attract the Right Job Or Clientele: How To Build Trust With Consumers And Why You Need To! Our collaborative blog provides insights on how to build trust with consumers and the need for doing so. Your top priority is building trust with consumers and encouraging them to approach you. Trust Is The Success Factor.

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20 Podcasts Dedicated to Educating & Inspiring Entrepreneurs

Hubspot Sales

HubSpot’s own Skill Up podcast brings you the latest and greatest marketing, sales, and customer service advice and strategies. Tune into Side Hustle School for your daily dose of side hustle education. Many busy entrepreneurs don’t have a ton of time to consume content. Side Hustle School. Brown Ambition. Kwik Brain.

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The Great Customer Resignation

Zoominfo

And with more options than ever, consumers find it easier to write off a brand after a negative experience. For the 12th consecutive year, the strength of consumer relationships and trust in brands have declined. If you are able to make a good impression on your customers, they are much more likely to remain loyal.

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The Essential Customer Service Skills List

Lessonly

Thanks to technology, consumers now have the ability to make educated buying decisions about when, where, how, and with whom they spend their hard-earned money. And because that decision is usually backed by thoughtful research, it means that people are placing value on the customer service experience now, more than ever before.