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Stardate 1.0: Travel Lessons for the Sales Road Warrior

Engage Selling

Every week I’m asked about travel tips, recommended hotels, airlines, and locations. And so, rather than keep my conversations private this year, I’ve decided to write short blog posts designed to help road warriors … Read More » Are you a sales road warrior?

Travel 67
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Knowledge Doesn’t Travel at the Same Speed for Everyone

The Sales Hunter

Sitting in the Admiral’s Club in Raleigh the other day, I couldn’t help but overhear a conversation the person next to me was having on the telephone. Blog Consultative Selling Customer Service consultative selling customer service listening selling techniques' Excuse me, but it happened days earlier.

Travel 100
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What are Virtual Assistants?

Pipeliner

Their capabilities extend far beyond basic administrative duties, making them invaluable assets for businesses looking to optimize their operations and enhance customer engagement. Administrative Support: VAs can manage email, schedule appointments, organize calendars, prepare meeting minutes, and manage travel arrangements.

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Behind the Numbers: How Consumer Retail Benefits from CX Training

Miller Heiman Group

This means that, for most consumers, the retail experience may start anywhere: on a website or during a phone call, in an email or on a live chat with customer service. The inability to impress customers means that most defining moments are neutral—and neutral moments are the biggest threat to customer loyalty.

Retail 124
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Do You Believe Customer Care To Be Top Priority for Your Business?

Smooth Sale

The better part of experiencing poor service is realizing what not to do regarding our business. Below, I share experiences encountered during our travel that illustrate the lack of customer care concern coupled with seemingly unethical practices. The travel agent is looking into the matter for us.

Hotels 99
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How Top Sales Teams in the Travel Industry Win Again and Again Thanks to Better Training Methods for Employees

Lessonly

People are traveling once again and our world is slowly but surely opening up- yippy! Inbound calls are increasing, so teams are eagerly hiring new employees, scheduling them on 90-day onboarding plans, and sending them off to provide the best sales and service to your customers. . Source: (SHRM) .

Travel 26
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The Problem With Assumptions

The Sales Hunter

You begin to assume that you know why the customer asked that and then draw more conclusions from that initial assumption. Before you know it, you are traveling down “assumption highway” The problem is that you’re going in the wrong direction. Pick up the phone and have a conversation.

Travel 251