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Six Clues Your QBRs are Box-Checking Exercises … and How to Fix Them

Emissary

How to fix it: Give customer success managers industry guides to help them better understand their client’s business context, and to facilitate harder-hitting conversations that drive toward value building. As they get further into sales conversations, they will also need the skills to resolve concerns and ask for commitments.

Exercises 245
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A Foolproof Framework for Better Incentive Communication

The Spiff Blog

The only remedy is a formal incentive communication strategy. This post will show you how to deconstruct your current sales compensation process to ultimately build a more effective incentive communication strategy. Map out an incentive communication step to align with each step of your sales comp process. Let’s dive in!

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Negotiating a Deal In Crunch Time

Sales and Marketing Management

This exercise, completed in advance, allows you to cope more effectively in real time under pressure. What you can prepare, however, are various pathways and probing questions that will help you navigate those twists in conversation. How might you respond to one offer or another? What is your ideal outcome?

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Leveraging Customer Feedback Loops for Enhanced Understanding of Customer Needs

Act!

The primary goal of this exercise is to simplify product usage, ensure customer success , and create a product that provides actual value to the users. You can use it to track pre- and post-sales conversations and user activity metrics to understand what your customers want from your product and where they believe it isn’t delivering.

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Unlock Sales Potential with a Sales Training Strategy

Highspot

Sales Processes and Product Training Incorporating sales process and product training ensures sales reps understand the end-to-end sales cycle and are thoroughly familiar with their products or services, leading to more confident and valuable sales conversations. Conduct role-playing exercises to practice objection-handling.

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4 Ways to Find Your First Customer

Hubspot Sales

This Ideal Customer Profile (ICP) is something that your first 100 conversations and dozen customers will test. This exercise provides valuable insight into what kind of customer you’re looking for. With the findings from that exercise in mind, use the following tactics to get in touch with your first customers.

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Want to Stop Rampant Sales Team Turnover? Career Ladders Are the First Step

Hubspot Sales

Career ladders help retain staff by providing an incentive to keep moving forward -- if they see a clear reward (i.e., Try this exercise with anyone interested in advancement (whether management or not): 1. Open the conversation. This is a huge missed opportunity. Today, we outlined what a career ladder is and how it can help.

Hiring 129