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You Have to Stop Avoiding Difficult Conversations

Steven Rosen

Difficult conversations are as inevitable as they are necessary. These discussions, whether addressing underperformance, behavioural issues, or compensation adjustments, are crucial for maintaining a healthy sales environment and driving performance. Additionally, a lack of training or preparation plays a crucial role.

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(2:42) “Essential Steps for Mastering Difficult Conversations”

Steven Rosen

In this 2:42 video, Steven Rosen and Colleen Stanley delve into the vital role of preparation in mastering difficult conversations with sales representatives. They stress the importance of sales managers dedicating time to pre-call planning, ensuring productive discussions.

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A Leader’s Guide to Having Difficult Conversations

Steven Rosen

In this episode of the Sales Leadership Awakening Podcast, host Steven Rosen and Colleen Stanley delve into mastering difficult conversations, stressing preparation and agreement on the next steps. Emotional regulation is an essential skill for sales managers to develop. Empathy is crucial in difficult conversations.

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How Real Sales Managers Use Conversational Intelligence

Hubspot Sales

Conversational intelligence tools — programs that use artificial intelligence to automatically record, transcribe, and analyze hours of sales calls — are becoming a staple of a growing number of sales organizations' tech stacks. How Managers Can Use Conversational Intelligence.

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AI in Sales: Focus on The Sales Conversation

Sales 2.0

Paul has a great perspective on all things sales as he’s had many roles associated with the function, including running sales enablement, carrying a bag, managing sales teams, running his own sales consultancy, and starting his own sales enablement SaaS company. I think that’s a really good use of AI.

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Top 5 Conversation Intelligence Software in 2024

Allego

Ever leave a conversation feeling confident you nailed it, only to realize later that something didn’t quite land? In sales, that can mean lost deals. Conversation intelligence software is the game-changer that ensures sales reps don’t just think they nailed it—they actually do.

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How to Have Interesting Sales Conversations

SalesFuel

Sellers do a lot of talking, and the ability to have interesting sales conversations increases the value of their words. But as Ring.io’s Elizabeth Bordiuh explains, any seller can improve their conversational skills. Why Interesting Sales Conversations Matter Being able to converse with others is a vital soft skill for reps.