How to Get Sales and Customer Service Teams Working Together

Base CRM

The customer experience today is more relational and less transactional than ever before. This is a great thing for customers, and it’s a great thing for businesses that want to build long-term relationships with those customers. But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. This disconnect primarily affects the customer experience.

Are You a Salesperson or a Customer Service Person?

The Sales Hunter

If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. They play a key role in the sale process, but I believe strongly salespeople and customer service people are to be doing two different tasks.

Discounting Your Price Brings You Discounted Customers

The Sales Hunter

One of the biggest reasons I don’t like discounting is that it not only destroys the value proposition, it also attracts lousy customers. Customers who are price driven are the same ones who are going to push you on everything else.

Salespeople Who Give Discounts are Not Salespeople

The Sales Hunter

It’s time for me to rant about salespeople and discounts. When a salesperson offers a customer a discount, what they’re saying is they have not been able to do a good enough of a job demonstrating value to the customer. You do that by listening to the customer.

9 Can’t-Miss Customer Service Conferences in 2019

Lessonly

Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. We want to help your team deliver the best customer service possible—so to help you plan out your year, we put together a list of conferences that we’re looking forward to attending. SOCAP Customer Care Summit. Smart Customer Service.

Price Discounts MUST Have an Expiration Date

The Sales Hunter

I’m not a fan of discounting in the least, as I don’t think it gets you anywhere. But if it is necessary to offer a discount, make sure it has a very tight expiration date. Once you establish a date, you must stick to it regardless of the customer.

Discounting a Price to Close-Out Inventory

The Sales Hunter

Yes, you can discount your price as a way to close-out inventory or to get out of a particular business. Before you race out with a discounted price to help you out of a short-term problem, ask yourself what impact the discounted price is going to have on your regular business.

Quit Trying to Define Value for Your Customer!

The Sales Hunter

Blog Customer Service pricing Professional Selling Skills Sales Motivation discount discounting price sales motivation selling skillsWould you pay $85.00 for a rock wrapped in leather? I suspect it’s not high up on your gift list, but for somebody it sure is.

Don’t Roll Over and Play Dead When the Customer Asks for a Discount

The Sales Hunter

Why do customers ask for a discounts or a better deal? ” Customers aren’t stupid, but I hate to admit I think in the sales profession there are a lot of stupid salespeople. The fact so many salespeople roll over and play like a puppy dog and give into whatever a customer is asking for tells me one thing — salespeople don’t believe in their own business proposition. Blog pricing benefits discount discounting price

A Customer Who Beats You Up On Price, Will Beat You Up on Everything

The Sales Hunter

Are you willing to walk away from a customer who is persistently asking for a price discount? I cannot emphasize this enough: The customer who beats you up on price will beat you up on everything else.

VIDEO SALES TIP: Want More Profit? Try This.

The Sales Hunter

If you are not confident going into a sale, you will be more likely to discount. The higher your confidence, the more confident the customer will be in the benefits they will receive from what you are selling. Want to know what has a tremendous impact on your profit? Your confidence!

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How to Deal with a Competitor’s Price that is Super Cheap

The Sales Hunter

Blog Consultative Selling Customer Service leadership pricing Professional Selling Skills competitor discount discounting price At one time or another, we all have to do battle with a competitor’s price that is lower than anything we’ve ever seen before. When confronted with a competitor’s price that is ridiculously low, the last thing you should do is think about lowering your price. A price that is dirt cheap is many […].

Are You Being Too Accommodating to Your Customers?

The Sales Heretic

You’d be hard-pressed to find a bigger advocate of good customer service than yours truly. I have long argued that sales is service and service is sales.

5 Secrets for Dealing with Customers Who Push Back on Price

The Sales Hunter

If you’re wondering what the ultimate secret is for dealing with customers who push back on price, let me be upfront and say there isn’t any single secret. The more you can get the customer to focus on their big issue, the more likely they are to realize the price is not an issue.

Is Your Price Attracting the Customers You Want?

The Sales Hunter

Too many times companies lower their price all for the sake of building the business, but all they wind up doing is attracting customers who don’t appreciate or value the full price. Third, customers who are attracted to you on price will leave you as soon as you increase your price.

Do You Know What P.R. Means? I’m Not Talking Public Relations.

The Sales Hunter

Here is how it works: Think “Price Resistant” whenever the customer challenges you on your price. Don’t fall for the temptation to suggest any kind of better offer unless the customer raises the price discussion a third time.

How Sales Managers Undermine Price

The Sales Hunter

They do this because of how they handle things with their salespeople who in turn offer customers discounts. This means giving them advice and support in how to close the deal immediately without a discount.

5 Ways to Identify a Masquerading Salesperson

The Sales Hunter

They give everyone a discount. Yes, in their opinion, list price is only a starting point from which to discount and the masquerading salesperson always believes the price is way too high right from the start. Is it real? Is it fake? What is it?

It’s Time to Fire Your Cheap Customers

The Sales Hunter

You know you aren’t making any money off the customer who became your customer when you were desperate during a slow period. If you do continue to do business with the low-price customer, the only thing you’re doing is continuing a bad thing.

Your Customer Doesn’t Care About Your Price

The Sales Hunter

Your customer doesn’t care about your price as much as you think. Customers don’t care as much as salespeople think they do because we, salespeople, tend to have far too many voices in our head telling us our price is too high.

What is Money Worth to You, Your Customer and Congress?

The Sales Hunter

Salespeople are quick to think that a price is too high for a customer and the only way to get them to buy is by cutting the price. Who are we to know what the customer says is the right price and who is to say we know what constitutes a high price?

Quit Selling on What You Provide. Sell Based on What the Customer Gains.

The Sales Hunter

Your entire focus as a salesperson is in understanding what the customer’s needs are and finding a way for you to help them deal with their needs. When we understand the customer’s needs, we can then begin to realize how much more what we’re selling is really worth.

Why Your Customer Won’t Pay More

The Sales Hunter

The problem is the customer won’t pay more because the salesperson spends too much of their time convincing the customer they shouldn’t pay more. If the salesperson isn’t confident, then why would anyone expect the customer to be confident?

What We Can Learn from Groupon

The Sales Hunter

The biggest reason is you will wind up attracting a lot of customers who won’t stick with you if you do attempt to raise your price. Far too often this means merely discounting the price.

The Slippery Slope of Discounting | Sales Motivation and Sales.

The Sales Hunter

The Slippery Slope of Discounting. I start this by saying that you must believe in the price you are offering for your product or service. If you as a salesperson — or worse, if you as a sales manager — do not believe in the price of what you sell, then that is a bigger problem than whether you have a tendency to offer a discount. But quantity will never make up for the profits you did lose by selling at a discount. customer. customers. About.

Not Making Enough Profit? This Could Be Why.

The Sales Hunter

I spend a lot of time talking about the problems of discounting your price. If you want to be a salesperson who not only commands higher profits, but also has more satisfied customers, you have to become aware of what you do not know. You’ll just confuse your customer.

Social Media Has Changed YOUR World

Jeffrey Gitomer

Whatever you’re doing online, whether it’s tweeting, LinkedIning, Facebooking, or YouTubing, Social Media has changed your way of communicating one-on-one, one-on-customer base, and one-to-the-world. And in the same way, you can find customers and prospective customers – and they can find you.

Are You Needlessly Losing Business?

Smooth Sale

Concern about customer care appears to have gone by the wayside. My Three Stories About Customer Care. #1: One representative was finishing up with another customer. The clerk decided to focus on cleaning up the mess left by the first customer.

Do You Use Same Day Delivery?

Smooth Sale

Jake is excited about the prospect of e-commerce, and how Go People can deliver the courier service of the future to businesses all around Australia. Discounted Services for En trepreneurs IRIS.XYZ The Financial Business Site. .

Do You Know Facts About Order-to-Cash?

Smooth Sale

He is the co-founder of Blank Label , an award-winning luxury menswear company, and leads marketing for Receiptful , a platform to supercharge all customer interactions for eCommerce stores, and Tenfold , a seamless click-to-dial solution for high-performance sales teams.

Do You Make A Lasting Impression?

Smooth Sale

B ut first, click here to view our Magazine! Offers Discounted Services Empowering Entrepreneurs. . HubSpot Sales “ Sell More and Work Less!”

Do You Buy Shoes?

Smooth Sale

And continuing with excellence in customer service will produce a loyal clientele. As the relationship develops, ask if they know of others needing your service. Attract the Right Job or Clientele: Shoes are a necessity for work. Not only do we buy shoes, but so do our clients.

Do You Negotiate Improved Client Happiness?

Smooth Sale

Not caring about customer well-being can put one out of business or looking for another job. . There will always be a couple of clients who leave your service, but the goal is to have them do so on friendly terms. Attitude and customer care determine future business.

Sales rep for a day: Aligning sales, marketing, and support

Base CRM

Marketing and customer support are specific departments that benefit the most from understanding the sales process. Both act as the “face” of your company and are important touch points for the customer. Thus, vital customer communication falls through the cracks and creates a disconnect in the customer journey. It allows the marketers and customer service reps to hear prospects’ questions and concerns. Stronger understanding of the customer.

Do You Listen to Music to Gain Ideas?

Smooth Sale

Our clients are the ones who will begin to pick up the phone to call us for additional services and referrals to their peers and friends. B ut first, click here to view our Magazine! Offers Discounted Services Empowering Entrepreneurs. . HubSpot Sales “ Sell More and Work Less!”

Do You Build Client Loyalty?

Smooth Sale

At the core of loyalty are delivering value beyond expectation and excellence in customer care. Don’t just say you offer excellent service – prove it! Attract the Right Job or Clientele: It’s easy to talk about building client loyalty and discredit others for not doing so.

Do You Want to Know How a Movie Changed the History of CRM?

Smooth Sale

This dissatisfaction stemmed from the product he was working with – Customer Relationship Management (CRM). In fact, when our customers use Spiro, they see: They were able to speak with 47% more prospects per week.

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Do You Use Diplomacy in Difficult Situations?

Smooth Sale

Abodo Riani, Serial Entrepreneur, Offers Discounted Services Empowering Entrepreneurs. Attract the Right Job or Clientele: If you have ever wanted to tell off a client, management, or someone you know, first clear all emotions. Exercise helps, especially in the great outdoors.

Are You Patiently Following Up?

Smooth Sale

Clyde’s motivator is that we similarly view sales and customer care. Related Blog Stories Include: Do You Respect Customer Care? . Abodo Riani, Serial Entrepreneur, Offers Discounted Services Empowering Entrepreneurs.

Are We reinforcing our organization’s Customer Disloyalty Program?

Babette Ten Haken

Customer disloyalty happens. When we fail to meet customer requirements after we initially attract and win their business. When customers become disenchanted, their loyalty is jeopardized. The next step is customer defection.