Three Customer Service Secrets—True or False?

Mr. Inside Sales

How would you rate your cell phone company’s customer service? Customer service basics are a part of all inside sales positions. Good customer service isn’t as much about personality as it is about learning and consistently using a set of proven skills.

3 Essential Tips For Providing Great Customer Service

MTD Sales Training

Providing unparalleled customer service, and after the-sale service, in today’s marketplace, is essential in maintaining customer loyalty. Today’s modern and educated buyer demands more for less, and is always aware of alternative options, including alternative vendors and competitive offers. Check it Out Following are three mission critical points for providing good customer service.

Training is Out. Education is In. Are You In or Out?

Jeffrey Gitomer

Jeffrey Seminar Presenting Sales customer service training Jeffrey Gitomer Sales Training sales presentations sales training tips We''ve Moved! Update your Reader Now.

9 Can’t-Miss Customer Service Conferences in 2019


Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. We want to help your team deliver the best customer service possible—so to help you plan out your year, we put together a list of conferences that we’re looking forward to attending. SOCAP Customer Care Summit. Smart Customer Service.

Creating Differentiation with Simply Excellent Customer Service

Leading Results Rambings

The offer was for $250 in video transfer services for $75, and I, like a lot of folks, have tons of old video and old pictures that I’d like to be able to use on my computer. Now, trusting the postal service with your only copy of a memory is a little nerve wracking. As you read through them (and I encourage you to – there is more from me at the end – you’ll notice that they are light, to the point, a bit entertaining and educational).

Viva Customer Service! 3 Takeaways from ICMI’s CC Demo


Instead of leaving customer service success up to the roll of a dice, contact center leaders from across the country met for three days to discuss industry trends, consider upcoming challenges, and learn about the latest technology solutions. The best customer service teams know the power of practice. Embody, educate, and empower. Without training and enablement, contact center agents are unable to provide the best service possible. .

Customer Service Training: How Teams Assess their Efforts


So, how do high-performing customer service teams listen to their people, identify successes and challenges, and accurately assess their team’s training needs? Cellular make educated decisions about team training. Articles Do Better Work Lessonly Customers

Are Your Employees invested in Your Company Story?

Babette Ten Haken

Regardless of their job titles, pay grades, levels of education or generation, each employee is invested in the role they play. With each other, and for each other, on behalf of serving your company’s customers. Your company story is compelling, at least to the leadership team.

Are You Preparing for the Future?

Smooth Sale

Read online educational content. Business Development Sales business development career client communication customer service elinor stutz employee entrepreneur job mindset motivation prospect sales sales techniques Smooth Sale Smooth Sale blog smoothsale blog smoothsaleblog

Who are the Smartest People in Your Organization?

Babette Ten Haken

When we better serve each other, we better serve our customers. There is no better way than storytelling to bridge communication disconnects between professional disciplines, pay grades, generations and levels of education.

Why are You telling only Half Your Professional Story?

Babette Ten Haken

With the same job titles, pay grades, levels of education and from the same generation that you reside in. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services.

How an Inclusive Storytelling Culture retains Customers

Babette Ten Haken

Developing an inclusive storytelling culture is a tremendously timely way of spanning pay grades, job titles, levels of education and generations. Because when storytelling captures employee stakeholder voices from across the organization, customers become more invested in you.

Are You Making These Errors?

Smooth Sale

Best of all is to dedicate yourself to education. Attract the Right Job or Clientele: If you are making these errors listed below, today is an excellent time to change your routine. The habits we allow ourselves to get into are sometimes the reason business declines.

Refresh with this Mid Year Professional Innovation Blog Post Review

Babette Ten Haken

And as you plan for your next association meeting or organization event, consider bringing me in to conduct one o f my One Millimeter Mindset breakout sessions on Professional Innovation, Storytelling, Workforce Collaboration, Us versus Them Mindset, or Customer Retention.

SME 70

Why Professional Communication is impeded by Your Biases

Babette Ten Haken

Ultimately, customer experience reflects this scenario as customer success and customer retention also are impacted. What happens when you speak with people outside of your professional discipline, pay grade, level of education or generation?

SME 75

Are you outsourcing or insourcing company storytelling?

Babette Ten Haken

Because, more often than not, agency clients are more interested in telling business and use cases to acquire customers and justify stockholder return on investment. A storytelling culture connects what everyone “does” on behalf of better serving each other, and their customers.

Why Every Employee drives Revenue by Serving Colleagues First

Babette Ten Haken

In better serving colleagues, we better serve our customers. So, together, they better serve their customers: their patients. Do each of us “know“ who our resource network is, when we run out of answers, options and insights when serving our customers?

When We leverage Our Customer Retention Superpower

Babette Ten Haken

Each of us has a customer retention superpower. Regardless of our job title, pay grade or level of education. These small things are part of our personal and professional DNA, regardless of our job titles or pay grades or levels of education.

Believe It or Not Everyone Is In Sales

Increase Sales

Years ago when facilitating some customer service training and development for a telecommunications firm, one of the participants (a customer service technician) flatly said he was not in sales. Parent are selling education to their children.

Why Professional Terminology gets in Your Way Professionally

Babette Ten Haken

Then, take the next steps towards bridging the cross-discipline, cross-educational communications abyss. There is no better way than storytelling to bridge communication disconnects between professional disciplines, pay grades and levels of education.

SME 89

Why Business Decision Makers tune out Left Brain Thinkers

Babette Ten Haken

Think about the implications for employee experience and customer experience. Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention. There is no better way than storytelling to bridge communication disconnects between professional disciplines, pay grades and levels of education.

Why Our Professional Spiel falls short on Credibility and Buy In

Babette Ten Haken

Our professional spiel creates stakeholder and customer experiences. Regardless of pay grade, job title or level of education. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers.

SME 102

Update and upgrade by taking a STEM or Left Brain Colleague to coffee!

Babette Ten Haken

Think of the implications of your actions, over coffee, on future employee experience and customer experience. In terms of job titles, pay grades, professional disciplines, level of education, you name it. Once a week, take a STEM or Left Brain Colleague to coffee!

SME 77

Take these 3 Actions to grow Workplace Engagement

Babette Ten Haken

Or, multi-generational, multi-disciplinary, located in multiple divisions and represents different levels of education? Perhaps these colleagues are not as well-educated as you. Regardless of levels of education, professional disciplines, pay grades and job titles.

Are We Storytelling compelling Customer Retention Experiences?

Babette Ten Haken

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. These simply are what we do, on behalf of all of our customers.

Are You Needlessly Losing Business?

Smooth Sale

Concern about customer care appears to have gone by the wayside. My Three Stories About Customer Care. #1: One representative was finishing up with another customer. The clerk decided to focus on cleaning up the mess left by the first customer.

Why Left Brain Thinkers should run your next Sales Team Meeting

Babette Ten Haken

The situation left one of my customers double-billed for two different versions of an interactive on-line catalogue product. Let’s just say, moving forward, we became quite a team, together, working on behalf of our customers and each other. Really?

2 Ways We create Unforgettably Innovative Customer Experiences

Babette Ten Haken

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”.

Differentiation is about seeking Business Common Ground

Babette Ten Haken

And service is off the mark. Consequently, customers realize they have no reason to continue doing business with us. Seeking business common ground differentiates the customer’s experience of us. Book an appointment with me to better serve your customers.

SME 105

Why Selling Pressure impedes Service Delivery Quality

Babette Ten Haken

Adding selling pressure to the functional responsibilities of front line and back end service teams can backfire. Next, these teams may not have time to sell effectively, especially when actively serving customers. Because customers jump ship.

SME 75

Collaborative Revenue Generation is Everyone’s Job Function

Babette Ten Haken

Consider that each employee touches some aspect of the customer acquisition and retention process. Regardless of job title, function, pay grade or educational pedigree (or not). Better yet, ask your current customers.

Do You Know Facts About Order-to-Cash?

Smooth Sale

He is the co-founder of Blank Label , an award-winning luxury menswear company, and leads marketing for Receiptful , a platform to supercharge all customer interactions for eCommerce stores, and Tenfold , a seamless click-to-dial solution for high-performance sales teams.

Are You chasing Realistic Goals or Workplace Squirrels?

Babette Ten Haken

The world of work is a whole mind-body activity, no matter what your level of education, pay grade or job title. Gain tactics to help you better serve yourself, so you can better serve customers. Setting realistic goals often are your last priority at the beginning of each fiscal year.

SME 97

Do You Make A Lasting Impression?

Smooth Sale

Sales Tales that Educate and produce a Laugh! . B ut first, click here to view our Magazine! Offers Discounted Services Empowering Entrepreneurs. . HubSpot Sales “ Sell More and Work Less!”

Clients do not care about Our Job Titles. Neither should We.

Babette Ten Haken

Our delivery to colleagues and customers is as distinctive as each one of us. Or follow a traditional educational pathway. Over time, job titles are worthless to clients if these titles do not translate into valuable service delivery.

SME 98

Do You Buy Shoes?

Smooth Sale

And continuing with excellence in customer service will produce a loyal clientele. As the relationship develops, ask if they know of others needing your service. Sales Tales that Educate and produce a Laugh! .

Communication Disconnects negatively impact Customer Retention

Babette Ten Haken

Communication disconnects, above all, have negative impacts on customer retention rates. First, when customers do not understand the purpose of your job function or cannot understand the words you use, they tune out and turn off. Customers feel the same way.

Focus on these 3 areas for your Happy New Year Strategy

Babette Ten Haken

My keynotes and workshops on storytelling for customer retention focus on purposeful, values-driven storytelling. Because of bias, baggage and habits which equate success with titles, education and pay grade.

SME 93

Are Your Engaged Employees Relentlessly Curious Employees?

Babette Ten Haken

Because they are key to positive customer experiences. And they fuel customer success and customer retention. When engaging with and serving customers? First, does employee-focus translate into customer-focus?

Churn 92

Do You Use These Strategies for Improving Business?

Smooth Sale

Attract the Right Job or Clientele: No matter the type of business services you provide, the concerning word is ‘service.’ Unfortunately, many professionals ignore the unfavorable effect the lack of excellence in service may bring. Educate all employees on expectations.