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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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How to Train Your Sales Teams on Ethical AI Use [Expert Insights]

Hubspot Sales

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Find AI tools with guidelines or support. Follow brand guidelines. And so much more!

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3 Keys to Effective Sales Teams in the Age of the Informed Buyer

Sales and Marketing Management

Let’s take a look at several ways you can make sure your sales teams are providing effective customer service in the internet age. For example, consider industries, such as medicine or education, that have strict regulations on personal data. That’s where astute salespeople can make all the difference.

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How to Update Your Customer Service Training Manual for Remote Work

Lessonly

If you work in customer service, your days are often filled with emails, phone calls, and meetings. After all, you weren’t brought onto the team to answer a phone… you were hired to help customers succeed by solving problems and educating and empowering them. “If Here are few things we suggest including: 1.

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5 Ways to Use Videos for Marketing on Social Media

Pipeliner

Whether it is business, education, technology, entertainment, news, or even just random facts, videos help you to gain popularity on Social Media. Follow these 5 guidelines for an effortless way to get more CTR, and build engagement in the form of more likes, views, and followers. Use videos as customer service channels.

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[Message to Management]: 74 Percent of Salespeople Are Failing

No More Cold Calling

How many professions are there where there’s almost no formal education at all?” Introduce them to the resources in your company who are integral to their success—consultants, customer service reps, account managers, and executives. They didn’t major in sales at college, or even take a course in how to sell.

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Make a Sale on Monday. It Does Wonders for Your Week.

Jeffrey Gitomer

Learn something new… Continuing your sales education throughout the week on a regularly scheduled basis is as important to your success as any other aspect of sales, but make sure you listen on Friday morning. Most people slack off. Make appointments, listen to CD’s, make sales. It is simple. It just isn’t easy.