article thumbnail

Does Your Company Have A Customer Service Strategy?

Sell Integrity

Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . But what about the more subtle “rules” that aren’t covered in the employee handbook? By Steve Schmidt.

article thumbnail

7 Ways to Level Up Your Support with Customer Service Training Software

Lessonly

Now more than ever, customer service is playing an integral role in the ways companies do business. No one, not even the corporate behemoths, can afford to have a negative customer service persona. With customer service training software. These are the bases of customer care. Add variety.

article thumbnail

27 Top Books for CEOs and Entrepreneurs

Hubspot Sales

Start your education now and your business and employees will thank you later. Review : “This book teaches all there is to know about customer service: The customer is your business. 7) “ Let My People Go Surfing: The Education of a Reluctant Businessman ” by Yvon Chouinard. Sound like a tall order? The takeaway?

Hiring 111