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3 Customer Service Secrets – True or False?

Mr. Inside Sales

If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Let’s clear up some myths about what it takes to hire or train outstanding customer service reps.

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My Latest on Using Email to Book New Meetings

Understanding the Sales Force

After I moved all of the legitimate and very illegitimate emails into trash, I identified 26 emails – all from yesterday – that were cold solicitations from BDRs, account managers, customer service reps, marketing reps, and even CEOs. Not poorly translated into English cringy, as much as seventh grade education cringy.

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The Essential Customer Service Skills List

Lessonly

Thanks to technology, consumers now have the ability to make educated buying decisions about when, where, how, and with whom they spend their hard-earned money. And because that decision is usually backed by thoughtful research, it means that people are placing value on the customer service experience now, more than ever before.

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Tactics To Help You Meet Your 2020 Sales Goals

Sales and Marketing Management

Before B2B customers and prospects contact you, they will do their research, seeking out content they can download and watch at their convenience. Share links to your company’s latest case study with your prospects. What comes after prospects consume your content? They want your expertise customized to their situation.

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B2B Prospecting: The 11 Best Methods You Should Be Leveraging

Hubspot Sales

It's hard to overstate the importance of B2B prospecting in the context of most B2B sales processes. But what is B2B prospecting? What is B2B prospecting? B2B Prospecting Methods. What is B2B prospecting? B2B prospecting is one of the earlier stages in most B2B sales processes.

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Do You Miss The Advantage Of Cross-Selling Before Giving Up On Prospects

Smooth Sale

Like most salespeople,you, too, might have faced a dilemma of cross-selling in your career while dealing with prospective clients. Are you familiar with cross-selling strategies for prospective buyers? The facts show that keeping a repeat customer happy is far less expensive. Divyang is an H.R.

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How One Entrepreneur Leveraged Fanatical Prospecting to Build His Business

Sales Gravy

This young entrepreneur leveraged Fanatical Prospecting to quickly ramp up his successful and fast-growing photography business that he started this year. This conversation about sales and entrepreneurship is both educational and inspirational. This conversation about sales and entrepreneurship is both educational and inspirational.