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3 Essential Tips For Providing Great Customer Service

MTD Sales Training

Providing unparalleled customer service, and after the-sale service, in today’s marketplace, is essential in maintaining customer loyalty. Today’s modern and educated buyer demands more for less, and is always aware of alternative options, including alternative vendors and competitive offers.

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Tactics To Help You Meet Your 2020 Sales Goals

Sales and Marketing Management

Before B2B customers and prospects contact you, they will do their research, seeking out content they can download and watch at their convenience. Forrester estimates that 82% of buyers will have viewed at least five pieces of content from the vendor that wins their business. To your customers, you’re already the face of the company.

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3 Keys to an Effective Digital Selling Strategy

Sales and Marketing Management

Digital selling yields the best results when companies offer consistent experiences across all channels, including brand image, media releases, client presentations, customer service, and product engagement. EY found that the increase in products and services available to B2B buyers in recent years has made them more discerning.

Strategy 166
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Are You Needlessly Losing Business?

Smooth Sale

Upon calling customer service, the gentleman kindly explained that he would contact bookkeeping to make the adjustment. Compared to the stories above, this was a far improved customer service experience. Apply Customer Care Stories to Job Interviews. Customer service appears to be a unique art.

Hiring 99
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Are You Finding The Right Suppliers For Your Business?

Smooth Sale

Some things that you may want to consider include: The quality of their products Their delivery times Their price points Their customer service Their reputation. Ask your network who they recommend for the services in need. Review each vendor’s website to clarify their focus and business conduct.

Hiring 78
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Sales Enablement: Marketing and Sales Alignment by Design

SBI

This worked fine until products became more complex, buyers became enabled to self-educate, and buying committees grew. More deals are lost to no decision than ever before as buyers are frustrated and unable to deconflict all the information they find via self-education—all while holding vendors at arms’ length until they’re ready to engage.

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Improving The Customer Experience With Behavior Modelling for Sellers

Sales and Marketing Management

Author: Sean Broderick Modern buyers are seeking trusted advisors and not vendors, which is why simply knowing the product or service being offered is no longer enough for sellers. The promise of account-based marketing (ABM) rarely exceeds expectations when it is not built on a foundation of account planning.

Lead Rank 156