PandaDoc

APRIL 3, 2023

Training your team requires providing them with more than a manual and a few workshops before sending them out into the field. In fact, if that’s your current sales training program, all of that hard work and education could be forgotten by your team in just a few months. What type of training is required for a sales manager?

Training 98

Training Hiring Construction Case Study 98

Babette Ten Haken

DECEMBER 10, 2018

Even when we work with people who are more or less educated than we are. Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. Enjoy this blog post?

Ideal Customer Profile 64

Ideal Customer Profile SME Hiring Retention 64

Pointclear

APRIL 19, 2017

Morning sessions set-up workshops in the afternoon. Here is what I learned: Jeb Blount – Jeb is the bestselling author of eight books, including " Fanatical Prospecting " , and among the world’s most respected thought leaders on sales, leadership, and customer experience. Sales is NOT customer service.”. Be relevant.”.

Conference 124

Conference Outbound Social Media PointClear 124

SugarCRM

APRIL 19, 2022

Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Choose their preferred method of service.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

Hubspot Sales

SEPTEMBER 1, 2023

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Educate sales teams on ethical AI. Start with education.

Training 94

Training Policies Guidelines How To 94

Babette Ten Haken

JUNE 21, 2018

Often, legacy business models and mindset allow the folks with the highest levels of education and greatest number of professional acronyms after their name to maintain elitist and exclusive habits. I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. Contact me.

SME 53

SME Margin Retention Travel 53

Babette Ten Haken

APRIL 8, 2019

Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. There is no better way than storytelling to bridge communication disconnects between professional disciplines, pay grades and levels of education. Then contact me right here.

Decision Maker 101

Decision Maker SME Ideal Customer Profile Engineering 101

Smooth Sale

FEBRUARY 19, 2022

Employees who have access to courses, workshops, and programs are more likely to gain new skills and expand their knowledge base. The bonus is in employees returning the favor to the businesses by incorporating the education in their work. Training and studying are mutually beneficial for employers and employees.

Hiring 78

Hiring Promotion Policies Study 78

Babette Ten Haken

FEBRUARY 13, 2019

Food (freely offered or otherwise) and CEU’s (continuing education units) may not be attractive enough to keep members showing up at chapter meetings. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Take the next steps, here. Catalyze your mindset and skill sets!

Ideal Customer Profile 61

Ideal Customer Profile Guidelines Engineering Meeting 61

Babette Ten Haken

NOVEMBER 1, 2018

Consider that each employee touches some aspect of the customer acquisition and retention process. Regardless of job title, function, pay grade or educational pedigree (or not). I offer you 16 collaboration exercises to jump-start collaborative customer retention in your own career trajectory. Have I got your attention?

Revenue 85

Revenue Retention SME Ideal Customer Profile 85

Babette Ten Haken

DECEMBER 20, 2018

No matter what the size of their businesses, or level of their education, trust me on this one, folks. Hire me to speak or conduct a workshop at your next corporate or association event to catalyze your mindset and skill sets. Book an appointment with me to better serve your customers. Subscribe to my blog.

Ideal Customer Profile 87

Ideal Customer Profile SME Hiring Face-to-face 87

Babette Ten Haken

DECEMBER 5, 2018

Are employees with different educational pedigrees “allowed” to work with each other, cross-functionally? Hire me to speak or conduct a workshop at your next corporate or association event to catalyze your mindset and skill sets. Book an appointment with me to better serve your customers. Is it shared or hoarded?

SME 70

SME Ideal Customer Profile Hiring Retention 70

Sales Hacker

AUGUST 28, 2018

When we asked this question explicitly in our survey, a majority of B2B buyers agreed that they find it hard to schedule time to speak with a sales or customer service representative. One way that many B2B selling organizations are showcasing their level of expertise is the hosting of physical events for customers and prospects.

B2B 79

B2B Buyer B2C Survey 79

Babette Ten Haken

AUGUST 20, 2018

Regardless of our job titles, professional degrees, level of education or organizational function. Then, when our service teams visit with customers, these stories are so easy to tell. Let’s identify the best customer retention experience stories you never even knew you had. After all, we just are being, well, “us.”

Retention 51

Retention Customer SME Industry 51

Babette Ten Haken

OCTOBER 1, 2018

And, trust me friends, the “what we bring” is far more than our professional titles, educational pedigrees, certifications or sales close ratio. Today’s customers in digitally transforming industries anticipate continuing to do business with us because we are focused on becoming better and better. Contact me. Subscribe to my blog.

Ideal Customer Profile 75

Ideal Customer Profile SME Hiring Retention 75

Lessonly

FEBRUARY 25, 2020

She is passionate about the ways to improve customer experience and boost B2B marketing. Frontline customer service and sales teams see better employee performance, satisfaction, and retention when employees have genuine, convenient opportunities to develop their skills. Interactive Education. Introduction.

Benefit 48

Benefit Training Face-to-face Promotion 48

Babette Ten Haken

JULY 2, 2018

Engage me to speak or conduct an interactive workshop at your next corporate or association event. Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. What are you waiting for? Contact me.

SME 53

SME Retention Motivation Meeting 53

Partners in Excellence

SEPTEMBER 18, 2014

We don’t want to be called sales professionals, but rather relationship managers, account managers, customer service managers (as opposed to real customer service people), business development managers, partners, and the list of creative names that avoid the “S” word is really astounding.

Lead Rank 100

Lead Rank Lead Scoring Account Customer Service 100

Babette Ten Haken

SEPTEMBER 13, 2018

Whether due to educational pedigree, knowledge-based or manual employment status or pay grade. Hire me to speak or conduct a workshop at your next corporate or association event. The third of these Industry40 soft skills develops a common set of terms and principles for collaboration and communication. Working full time. Contact me.

Ideal Customer Profile 73

Ideal Customer Profile Face-to-face SME Hiring 73

Smooth Sale

OCTOBER 18, 2018

The Sales Experts Channel is a rapidly-expanding library of content that’s designed to educate and inspire sales professionals at every level. We will also offer live, local workshops in a few select cities. Daily dedication to improvement differentiates the successful. Designed to Motivate and Inspire. You heard it here first!

Channels 74

Channels Resources Webinar Metrics Commission 74

Sales Evangelist

FEBRUARY 16, 2020

People look at company websites, verified reviews online, the company’s social platform, and their customer service and support. People want confirmation online long before they ever speak to their first salesperson. They research and ask relevant questions using social platforms before making a final purchasing decision.

Small Business 52

Small Business Small Business Social Media Marketing 52

Nutshell

DECEMBER 5, 2019

For Nutshell’s second annual BOUNDLESS event, we’ve turned the dial up to 11 and booked amazing speakers like Jeffrey Gitomer , a legendary sales author and the host of the Sell or Die podcast ; Rob Siefker, Senior Director of Customer Service for Zappos ; and Christine Volden, the founder of Soulful Selling.

Conference 124

Conference Top of Funnel Networking Hotels 124

Sales Evangelist

MAY 21, 2020

In addition to facilitating thousands of workshops across the country, he personally made more than 25,000 sales and prospecting calls, listened to and analyzed more than 25,000 sales calls, and facilitated over 6,000 one-on-one coaching sessions. He also knows how to ask his network great questions.

Prospecting 52

Prospecting Social Media Twitter Call-back 52

Babette Ten Haken

MARCH 27, 2019

In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos. In my experience working with clients, there is no better way to catalyze cross-functional and cross- educational communication than by co-creating stories, together. Do you know who they are?

Ideal Customer Profile 18

Ideal Customer Profile SME Education Engineering 18

Sales Hacker Training

AUGUST 10, 2021

But when you look at the customer service team, sometimes the people with the least amount of experience who get paid the least amount of money and get the least amount of training are spending the most amount of time with your valued customers and clients. It was our biggest thing to overcome.

Training 119

Training Scale Webinar Metrics Face-to-face 119

Babette Ten Haken

MAY 6, 2019

Babette Ten Haken’s One Millimeter Mindset® Storytelling for STEM Professionals and Left Brain Thinkers speaking programs and workshops are created for organizations and associations, like yours, who want to catalyze professional innovation, employee success and customer retention.

Meeting 17

Meeting SME Ideal Customer Profile Retention 17

Allbound

SEPTEMBER 12, 2018

They provide partners with priority email and live chat support, educational resources, and a dedicated newsletter, along with a partner listing in their Experts Directory. Key Takeaway: Integrating your product with adjacent tools lets you better meet the varied needs of your customers. MailChimp’s Email Automation Platform.

Commission 112

Commission Referrals Hubspot Marketo 112

Babette Ten Haken

MAY 13, 2019

First, consider whether, or not, you are comfortable communicating with people outside of your professional discipline, pay grade, level of education or generation? My keynotes and workshops take a deep dive into just why your (and their) biases and baggage impede the quality and outcomes of your professional communication.

Ideal Customer Profile 62

Ideal Customer Profile SME Retention Education 62

Babette Ten Haken

MAY 9, 2019

With the same job titles, pay grades, levels of education and from the same generation that you reside in. My storytelling keynotes, workshops and facilitated group programs focus leaders, managers, employees and stakeholders, like you, on discovering the other half of your stories. Planning your next corporate or association meeting?

Epiphany 86

Epiphany SME Margin Ideal Customer Profile 86

Babette Ten Haken

MARCH 13, 2019

This post reflects a snippet from discussion from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Rather than telling a story, proposing projects conforms to narrating a business case for project support: justification of an investment in anticipation of the benefit of our tools, products and services.

Ideal Customer Profile 12

Ideal Customer Profile Proposal Margin SME 12

Babette Ten Haken

JANUARY 14, 2019

In my keynotes and workshops on workforce profitability for business growth , I tell the story of a regional VP of Sales who recruited me to move into a new territory, in a new state. My keynotes and workshops on storytelling for customer retention focus on purposeful, values-driven storytelling. values, ethics and talents.

Strategy 77

Strategy Ideal Customer Profile SME Retention 77

Babette Ten Haken

FEBRUARY 7, 2019

Often, the aggregated knowledge, experience and human capital value residing in each of these generations remains siloed: by age, education and pay grade. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Babette Ten Haken is a customer retention specialist.

Hiring 63

Hiring Lead Rank Segment Ideal Customer Profile 63

Babette Ten Haken

APRIL 25, 2019

Babette Ten Haken’s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs and workshops are created for organizations and associations, like yours, who want to catalyze employee stakeholder success and customer retention. Babette gets everyone to where they need to go.

Ideal Customer Profile 112

Ideal Customer Profile SME Retention Education 112

Babette Ten Haken

MARCH 4, 2019

Regardless of pay grade, job title or level of education. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Planning your next corporate or association meeting?

SME 82

SME Ideal Customer Profile Margin Exercises 82

Babette Ten Haken

JUNE 13, 2019

Your professional relevance depends on being visible, relevant and valuable beyond the boundaries of your professional discipline, job title, pay grade, level of education and generation. Does your network of resources include subject-matter experts, regardless of job title, pay grade, level of education and generation?

Ideal Customer Profile 84

Ideal Customer Profile SME Decision Maker Networking 84

Babette Ten Haken

MAY 1, 2019

In addition, I know of no better way to bridge job titles, pay grades, levels of education and generations than by co-creating stories. A storytelling culture connects what everyone “does” on behalf of better serving each other, and their customers.

Outsourcing Services 77

Outsourcing Services Company Ideal Customer Profile SME 77

Babette Ten Haken

MAY 27, 2019

This professional feedback tribe includes colleagues from different pay grades, job titles, levels of education and generations. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. . Let’s continue our conversation.

Ideal Customer Profile 69

Ideal Customer Profile SME Retention Intent 69