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4 Customer Service Trends to Boost your Business

Sales and Marketing Management

Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customer service trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper.

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Two Tales of Customer Service

Increase Sales

Great customer service makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customer service and the worst of it. Within one hour, my husband and I experienced the best and the worse of customer service times.

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Is Your Prospect Waiting for Energy Compliance?

Selling Energy

I was asked about prospects who say “no” to efficiency because of a misplaced emphasis on energy compliance. Their specific question was, “How do you convince a prospect to explore and invest in efficiency when their boss is just preoccupied with meeting local energy-efficiency benchmarking requirements?”.

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The Shape of Exceptional Customer Service

Carew International

What is Exceptional Customer Service? Our recent examination of the Verizon PR nightmare highlighted the importance and impact of the customer service function. There is nothing simple about human interaction, particularly when one of the humans is a customer with a need, problem or complaint.

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VIDEO SALES TIP: Stop Comparing Yourself to Your Competition

The Sales Hunter

Devote that energy instead to genuinely listening to your customer and showing them why you are the right choice to meet their desired outcomes. Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .

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Your Guide To CRM Automation: What, Why, And How?

Zoominfo

Consider the following: A company has a 50-person sales team. Each sales rep on that team spends one hour a week prioritizing leads. By automating that step using a scoring trigger, they collectively save 50 hours a week, and over 2,500 hours annually that can instead be put towards other, more important sales activities.

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Surviving Tough Times….

Partners in Excellence

In implementing sales, marketing, and customer service strategies, go back to the fundamentals, execute them with perfection. For sales professionals: Are sales activity levels sufficient to produce the results we need? Do we have the most effective and efficient channels to reach the customers?