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5 Free Customer Service Training Materials

Lessonly

Welcome to our four-part series on better customer service training. A happy customer is a loyal customer. The customer service experience and relationship created during an interaction doesn’t just impact one sale—it influences repeat sales for years to come. Want to guarantee superior service?

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Sales Tips: Does Customer Satisfaction Guarantee Referrals?

Sales Training Advice

Imagine that you’ve provided a great product with great service and have built a positive relationship with your customers. Does customer satisfaction guarantee that they will refer business to you? For example, cite the type of decision-maker or a desirable geography/location or other demographic.

Referrals 102
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7 Tips to Skyrocket Performance In Small Sales Teams

Sales and Marketing Management

A sales skills assessment will enable you to do that and provide structure for your future training, recruiting, or redistribution plans. Train to the skills gap. Following a skills assessment, you need to address training. Training isn’t a one-size-fits-all solution. Gamification, foals and rewards.

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A Guide to Marketing Automation

Zoominfo

Let’s look at an example: You send out an email to leads encouraging them to sign up for a webinar. Support – No matter which platform you select, your team is guaranteed to run into a few problems during implementation. As you do your research, identify which vendors are known for providing the best customer service.

Marketing 246
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Set Yourself Up for Spring: 4 Sales Enablement Training Goals and Best Practices to Work at Next Quarter 

Lessonly

Now is the time to make big moves when it comes to your sales enablement training goals. Enablement is often used as an umbrella term to describe all things onboarding, training, coaching, content management, social selling, and more. Now, it’s time to dream about what your customers and prospects would experience. .

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The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

billion on training and development, including external providers, internal expenses and tuition reimbursement, according to The American Society for Training and Development. in 2013 on hiring sales training companies, one of the top five outsourced training expenditures, according to Training Industry.

Channels 111
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Do You Keep Your Company Client Connections Strong?

Smooth Sale

One example is the question of connectivity with your clients we explore below. Per customer service, while being the customer, it serves us well to observe all in-person and online interactions. You may also want to explore cloud solutions and services in your business model. Cloud Solutions.

Company 78