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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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Top 10 B2B Ecommerce Trends for 2023

Hubspot Sales

To stay on top of the ever-evolving B2B ecommerce game, you need to pay attention to trends. Customer service tools: Customer service tools make sure your customers feel like their needs are tended to every step of the purchase process. In this post, we highlight the top 10 for 2023: 1.

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Do You Ensure a Smooth Running Customer Service Department?

Smooth Sale

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

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B2B Sales Trends for 2023

Janek Performance Group

As AI continues to evolve , many industries are adopting it to improve their products and services. There are many areas where AI falls short, but customer service is not one of them. AI can be highly beneficial in improving customer service. Companies are seeing an increase in customer service issues.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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3 Examples of Creative B2B Marketing Initiatives

Zoominfo

Our examples highlight ways companies achieved branding success through creative marketing initiatives. Each video tells a story of a seemingly average person showing their heroism through extraordinary customer service. So in an effort to demystify the term, we’re going to dive into marketing creativity in the B2B realm.

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16 Technology Trends Shaping eCommerce in 2020

Hubspot Sales

Let's review the latest eCommerce technology trends to focus on as we move through 2020. For example, only 12% of consumers find mobile commerce convenient , which means there is significant room for improvement. Enabling your customers to use eWallet functionality, commonly known as mobile wallet, is no longer optional.

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