What are customer service skills?

MTD Sales Training

When you hear the term ‘customer service’, what connotations spring up? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. What customer service skills will we need that will set us apart from others in the future? This means we have to see service as the baseline for what we are offering customers. People will expect to enjoy more than just a transactional service provider.

Two Tales of Customer Service

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Great customer service makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customer service and the worst of it. Yesterday I shared the excuse of “We only have one server” was a poor customer loyalty strategy. Our breakfast was served almost immediately and the server continued to be attentive even though he suddenly was serving 8 new customers.

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Priceless, The First Customer Service Experience

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Once again I realized how truly priceless the first customer service experience really is. The frontline person who opened the account and scheduled the service call was incredibly friendly and competent. Then the service technicians also demonstrated outstanding professionalism from being on time and making recommendations for a better wireless router. Again, doing Internet research product and reviews, I called Attwoods Appliance and scheduled a service call.

The Economic Collision of Customer Service and Social Media

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The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department. Today, social media has expanded communication and has created a very loud and significant economic collision with customer service. This past week I reached out to a local small business through a website that advertised handyman services. Share on Facebook.

How to treat every week like it’s National Customer Service Week

Nutshell

“National Customer Service Week.” It sounds like a made-up holiday that megacorps use to keep their frontline customer service representatives happy. In reality, National Customer Service Week has been recognized by U.S. It’s a no-brainer that a happy customer service team will do a better job of caring about your business’s customers. How Nutshell keeps our customers in focus 52 weeks a year. Customer-oriented feedback loop.

The Continue Cry to Blame Customer Service

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Yes by all accounts the cry to blame customer service is increasing. Outsourcing customer service to regions unknown where the native language is not shared by the customer and the customer service representative or where technology seems to rule appear to be the standard operating procedure for many businesses. Also, there are exceptions to this blame customer service mentality. Share on Facebook.

From the Switchboard to Social Media: A Brief History of Customer Service

Sales and Marketing Management

From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. Sometime in the 1960s, large companies realized that they needed a dedicated department to handle customers’ orders, concerns, queries — and complaints. What’s Next for Customer Service?

The Complete Guide to Creating a Facebook Sales Funnel

Hubspot Sales

Facebook is the largest social media platform out there with over 2.44 This makes Facebook ads the go-to source for reaching a wider audience than you can organically. But before we get into how you can develop it, let’s first understand what a Facebook sales funnel is.

The Plastic Customer Service Phenomenon

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Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? How many of your customers actually took action by making that critical sales referral to your business? Share on Facebook.

Always Remember Customer Service Is SALES!

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How many times do those in B2B or even B2C industries fail to understand customer service is sales. A new report just released by Astound Commerce through secret shoppers recognized seven retailers who excel in customer service through: Must have website. Overall customer service. I know from personal experience this firm understands how serving the customers within the store will increase sales. Share on Facebook.

Exceptional Customer Service Is Effective Business Communication

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Today when facilitating a talent management debrief specific to emotional intelligence, I made the following statement: All exceptional customer service is effective business communication. Since emotional intelligence has the potential to improve business communication as well as better manage conflict in the workplace, then it stands to reason effective business communication makes customer service exceptional. Exceptional customer service just does not happen.

The Disconnect in Healthcare Customer Service

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” How many of us have experienced similar healthcare customer service? Later that same day I had a conversation with a colleague who was sharing her frustration with some healthcare customer service from a local provider. This is not great healthcare customer service. A little professional healthcare customer service not to mention compassion would have been nice. Why is there this disconnect in healthcare customer service?

How Facebook Ads Can Boost Your Sales

Smooth Sale

Facebook has an average of 1.52 It is an incredible venue to tap an insane number of potential customers. As a business owner, you probably know how much boost Facebook advertisements can give your brand. Why Use Facebook Ads? Facebook advertising offers a wide variety of ad placement options. A well-placed and well-executed ad can boost your traffic and turn targeted visitors into potential customers. Summing Up Facebook Ads Can Boost Your Sales.

7 Ways to Use Facebook to Help Your Business

Sales and Marketing Management

Author: Rachel Summers Facebook marketing is a must for any business that wants to achieve marketing strategy goals. Using Facebook allows you to improve customer service, reduce marking costs and optimize your brand. There are three simple yet core goals when using Facebook for business. 1 is increasing Facebook likes, new followers and subscribers that can nourish the community. The power of suggestion is strong on Facebook especially with images.

Facebook Live Video: Avoid a Summer Slump!

Engage Selling

This is a completely erroneous … Read More » Observations from the real World accomplishing goals client attraction Client Communication client loyalty client relationships Client Success closing closing sales Colleen Francis customer loyalty Customer Service Engage Selling Engage Selling Solutions Pipeline ManagementAt this time of year, the weather is warm (for the most part!),

Think Like a Sales Rep. Act Like a Marketer. React Like Customer Service.

Sales Hacker

They do their own research via Google, blog posts, and customer reviews. They ask friends on Facebook and colleagues on LinkedIn to weigh in on their buying decisions. The new breed of salesperson will think like a rep, act like a marketer, and react like customer service. Where marketers have their act down in comparison to lagging sales teams is with the human side of turning a prospect into a customer. React Like Customer Service.

ACT 75

AI in Marketing: How and Why Your Peers Are Leveraging It

Sales Benchmark Index

Remember ‘big data’ and ‘advanced analytics’? These trends gradually evolved over the past decade as more and more businesses jumped on the bandwagon; ultimately paving the way for the next truly revolutionary tool in marketing: Artificial Intelligence (AI). Read on to.

Conversations From My Facebook Page | Jeffrey Gitomer | Best.

Jeffrey Gitomer

Conversations From My Facebook Page. Tweet Share Have you been to my Facebook page recently? Filed Under: Social Media Tagged With: customer service , customer service training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , selling skills , selling with social media , social media marketing. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Store. Online Training. See Jeffrey Live!

Facebook Live Video: Not Hearing Back From Prospects?

Engage Selling

It’s a … Read More » Observations from the real World accomplishing goals client attraction Client Communication client loyalty client relationships Client Success closing sales Colleen Francis Customer Service Engage Selling Engage Selling Solutions motivating employees optimizing sales Pipeline Management sales quotaNot hearing back from prospects? Waiting by your phone, hoping it will ring?

Facebook Live Video: The Double-Edged Sword of Stress

Engage Selling

That alone should provide you with some relief to know that you’re … Read More » Observations from the real World client attraction Client Communication client relationships Client Success closing sales Colleen Francis customer loyalty Customer Service Engage Selling Engage Selling Solutions Goal Setting Pipeline Management stress in sales stress managementStress and sales. It’s not what you think it is.

Facebook Live Video: How to Rock Q4 and Hit Your 2018 Goals

Engage Selling

Watch my latest Facebook Live broadcast and learn how … Read More » Observations from the real World accomplishing goals Client Communication client loyalty client relationships Client Success closing closing sales Colleen Francis customer loyalty Customer Service Engage Selling Engage Selling Solutions optimizing sales Pipeline Management sales success The Sales LeaderWe’re in Q4!

Oracle Taught Me Customer Service Can Help Align Sales and Marketing

Jeff Davis

I was really interested in understanding how the principles of customer service (CX) could be applied to helping B2B organizations align Sales and Marketing. Be sure to check out our Facebook Live Interview where we discuss the conference, how CX has changed over the years, and his upcoming new book. It was such a pleasure being invited to attend Oracle's Modern CX conference this past week as a marketing influencer.

This Week's Facebook Contest Winners | Sales Training.

Jeffrey Gitomer

This Week’s Facebook Contest Winners. Customer Loyalty. Jeffrey Gitomer Jeffrey Gitomer Reviews Charlotte, North Carolina Speakers Marketing Speakers Customer Service Speakers Social Media Speakers Social Networking Speakers North Carolina Speakers Sales Speakers Management Speakers Leadership Speakers Personal Development Speakers Inspiring Speakers powered by Speaker Wiki. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Store.

Facebook Live Video: How to Make Your Offer Impossible to Refuse

Engage Selling

Because if you’re not being efficient at demonstrating your value, you’re likely not … Read More » Observations from the real World accomplishing goals client attraction Client Communication client loyalty client relationships Client Success closing closing sales Colleen Francis customer loyalty Customer Service Engage Selling Engage Selling Solutions motivating employees Pipeline ManagementWant to make your offer impossible to refuse?

Participate In My Facebook Contest and Win | Jeffrey Gitomer's.

Jeffrey Gitomer

Participate In My Facebook Contest and Win. My new Facebook contest is your chance to tell the world and win. Filed Under: Sales , Social Media Tagged With: business social media , facebook , Facebook Contest , gitomer , Jeffrey gitomer , jefrrey gitomer , sales , selling skills , social media , social media marketing. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Store. Online Training. See Jeffrey Live!

Oh no, not Facebook! AHHHHHHHHHHH!!!! | Top Sales Trainer.

Jeffrey Gitomer

Oh no, not Facebook! Find me on Facebook here… Share this Post. Customer Loyalty. Jeffrey Gitomer Jeffrey Gitomer Reviews Charlotte, North Carolina Speakers Marketing Speakers Customer Service Speakers Social Media Speakers Social Networking Speakers North Carolina Speakers Sales Speakers Management Speakers Leadership Speakers Personal Development Speakers Inspiring Speakers powered by Speaker Wiki. Store. Online Training. See Jeffrey Live! Hire Jeffrey.

40 Customer Service Tips from Today’s Leaders

Lessonly

It’s no surprise that the world of customer service is in the middle of astronomical change. As customers continue to demand more from companies, the role of a customer service team is more important than ever in order to keep satisfaction and engagement high. When expectations and technology move faster than the speed of light, leaders have the ability to inspire out-of-this world customer service. Download The Future of Customer Service today !

Do People Still Buy From People?

Engage Selling

I reveal what’s working today in … Read More » Observations from the real World client relationships Client Success closing sales Colleen Francis customer loyalty Customer Service Engage Selling Engage Selling Solutions facebook live Lead Up! Sales Coaching Millennial Sales Talent motivating employees optimizing sales Pipeline Management sales facebook liveYes, selling is still a people business.

ACT 50

The Quicksand of Customer Loyalty Those Nasty Complaints

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Building customer loyalty must address unsolved problems aka customer complaints. Take a moment to think about a problem that you had with a product or service provider such as a hospital, a retail store or a new car dealership. Was your customer complaint or problem resolved to YOUR expectations or was it resolved to the provider’s satisfaction? Now think about your customers and their unresolved problems. Customer loyalty attitudes. Share on Facebook.

Eating Workplace Culture One Bite at a Time – Part 04

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We have all heard the customer is king or queen. Yet if we look at customer service research, the workplace culture may not believe in the implied royalty within the customers or clients being served. Poor customer service is a reflection of the workplace culture. Just a quick search for customer service statistics revealed 99,400,000 Google hits and here are just a few of the newer highlights: Salesforce.com. $41 Share on Facebook.

Social Media Has Changed YOUR World

Jeffrey Gitomer

Whatever you’re doing online, whether it’s tweeting, LinkedIning, Facebooking, or YouTubing, Social Media has changed your way of communicating one-on-one, one-on-customer base, and one-to-the-world. Facebook is the easiest phenomenon to understand. And in the same way, you can find customers and prospective customers – and they can find you. You can go on LinkedIn and search by job title and find prospective customers at no cost. Tweet.

How Do You Develop Customer Loyalty?

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To develop customer loyalty means that you must know what to do and probably change your paradigms. Loyal customers have different expectations than just satisfied ones. Customer Loyalty Coaching Tip: The digital disruption will impact your paradigms about loyal customers. To learn your customers’ expectations begins with the management team. Senior management needs to identify the points of connection within the customers’ experiences.

Want to have a great reputation? Earn it!

Jeffrey Gitomer

Customers expect everything and they expect it when they need it – not just when you can offer it. Being remarkable means going the extra mile and making service the forefront of your business, not an add on. Each week I provide my customers information of value – information that helps them learn and grow. As a result, my customers and followers are loyal, they think of me often in a positive way, and they proactively send me referrals on a regular basis.

Branding Goes Way Beyond Logos

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” His definition is short and sweet and truly renders down Seth Godin’s definition: “A brand is the set of expectations, memories, stories and relationships that, taken together, account for a consumer’s decision to choose one product or service over another. ” Each store is friendly and there is an ongoing effort in how to make that experience even better for their customers. Share on Facebook.

“We Only Have One Server” Fails as a Customer Loyalty Strategy

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Most will agree that a customer loyalty strategy is essential especially among national chains.However my customer service experience today shows even the national restaurant chains fail to understand this business growth strategy must be present from the bottom up. This particular restaurant was not busy, probably less than 6 customers. I politely told the young hostess that we had waited long enough for any customer service. Share on Facebook.

I Don’t Care About

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As a customer, I don’t care about : You did not eat for 17 hours. Receiving quality work (customer service) along with a smile for my patronage. Every week millions of customers think “I don’t care about” as they interact with vendors. The more customers have this recurring thought specific to the same vendor, the greater likelihood they will leave and take their pocketbooks with them. Credit www.sxc.hu.

Vendor 135

Having a Bad Day – Just Get Over It Part 3

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The last two days I have chronicled my worse first time customer service experience ever because I am presuming the bank teller was having a bad day. In the first posting I detailed this having a bad day customer service experience. The second posting looked at the individual employee and how having a bad day should never be known by the customer. Share on Facebook.

Believe It or Not Everyone Is In Sales

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Years ago when facilitating some customer service training and development for a telecommunications firm, one of the participants (a customer service technician) flatly said he was not in sales. His Ah-Ha moment actually created an entire new employee as the next day he came to the customer service training in freshly cleaned and pressed uniform, hair washed and cut, beard gone and his past reluctance participation was not longer evident.

Having a Bad Day, Just Get Over It – Part 1

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Yesterday I had the worst first time customer service experience ever. Did not say hello, good morning or the usual customer service pleasantries. Beyond her “having a bad day” attitude and behavior, I had to wait over 3 minutes (yes I timed it because I was curious about the customer service) to be served by one of the three tellers. My customers never knew outside of my voice sounding not normal that I was having a bad day.

I Am the Customer from Hell

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Okay, I freely admit that I am the customer from hell. Maybe it is because I deal with improving customer service, customer experiences. And here is how part of the customer service conversation went and what prompted me once again to be the customer from hell: Person at Inn answers: How may I help you? Are you really attempting to turn me into a customer from hell? Good customer service is not rocket science.