The Disconnect in Healthcare Customer Service
OCTOBER 18, 2012
” How many of us have experienced similar healthcare customer service? Make an appointment with your health care physician and expect a standard 15-20 minute visit to take up to half of your day most of it spent waiting in the waiting room and then in the private examining room. Later that same day I had a conversation with a colleague who was sharing her frustration with some healthcare customer service from a local provider.
Team selling – more prevalent, more important and as difficult as ever
Sales Training Connection
MARCH 31, 2014
The salesperson might want to bring along someone from top management either because of the purpose of the meeting or because of who is attending from the customer’s side. Customer teams often take the form of buying committees or purchasing teams. Team selling.
Guest Article: “TEAM SELLING–Lone Wolfs no longer reign supreme,” by Dr. Richard Ruff
Sales and Management Blog
JUNE 24, 2014
First, several markets are undergoing a transformational change where the customer is demanding the salesperson brings a broader and deeper level of knowledge to the sales process. A good case in point is the medical market where the Affordable Care Act plus other social and economic trends are transforming the health care landscape. Today customers expect sales people to know more and know it at a higher level of proficiency than in times past.
Think Your Customer Service Process is Solid? Read These Stats and Ask Yourself Again
MAY 29, 2014
If I asked you, you would probably say your business provides great customer service, maybe even superior service! But if surveyed, what would your customers say? Following are some of those statistics and they should make you reexamine your current service process.
Team selling – lone wolfs no longer reign supreme
Sales Training Connection
JANUARY 27, 2014
First, several markets are undergoing a transformational change where the customer is demanding the salesperson brings a broader and deeper level of knowledge to sales process. Today customers expect sales people to know more and know it at a higher level of proficiency than in times past.
Ziglar Pure and Simple
JANUARY 5, 2010
The service really is amazing at Southwest Diagnostic Imaging Center at Presbyterian Hospital on Walnut Hill in Dallas. No wonder the customer service is so good! Still have a 1975 phone system at the office, but I don’t care. Faith family Health Health Care CAT Scan Zig ZiglarThe first day of work at Ziglar in 2010 had a few twists in it. Picked up Dad at 7:00 a.m. so that we could get an early start; attending our 8:00 a.m.
Why You Can't Motivate Workers | Sales Motivation and Sales Training
The Sales Hunter
NOVEMBER 21, 2011
McGowan Charitable Fund brings its vision to life “through grantmaking in three program areas including Health care and Medical Research; Education, and Community Programs for Those Most Vulnerable.” customer. customers. customer service. About. FREE Resources. Hire Mark. Client List. Testimonials. Client Login. Mark Hunter. Client List. Testimonials. Speaking. Mark’s Insights on SALES MOTIVATION. Mark’s Insights on PRICING.
Brent's Social CRM Blog: Smarter Commerce for the Mid-Market: An.
NOVEMBER 14, 2011
Transforming Your Business for the Smarter Customer | Main. | In conjunction with IBM's Smarter Commerce initiative , the SMB Group and CRM Essentials are working on a series of posts discussing how technology is empowering today's customer, and why companies have to change their approach in order to build strong relationships with them. Supply chains, health care networks, even natural systems like our rivers. Brents Social CRM Blog. «