The Disconnect in Healthcare Customer Service

Increase Sales

” How many of us have experienced similar healthcare customer service? Make an appointment with your health care physician and expect a standard 15-20 minute visit to take up to half of your day most of it spent waiting in the waiting room and then in the private examining room. Later that same day I had a conversation with a colleague who was sharing her frustration with some healthcare customer service from a local provider.

Team selling – more prevalent, more important and as difficult as ever

Sales Training Connection

The salesperson might want to bring along someone from top management either because of the purpose of the meeting or because of who is attending from the customer’s side. Customer teams often take the form of buying committees or purchasing teams. Team selling.

Trending Sources

Team selling – lone wolfs no longer reign supreme

Sales Training Connection

First, several markets are undergoing a transformational change where the customer is demanding the salesperson brings a broader and deeper level of knowledge to sales process. Today customers expect sales people to know more and know it at a higher level of proficiency than in times past.

Data Gets Smarter to Help Business Grow

Score More Sales

So why are you not able to use it to predict more helpful business trends, share common memes throughout your organization or really add more value to your customers? Buyers similar to your customers who the sales team should be talking with.

Data 55

Sales, Profession Or Professionalism?

Partners in Excellence

They believe, requiring a minimum level of training/education, requiring a minimum level of practical-supervised experience, requiring some sort of certification of sales people will raise the standard of salesmanship, creating much better customer experiences.