The Disconnect in Healthcare Customer Service
OCTOBER 18, 2012
” How many of us have experienced similar healthcare customer service? Make an appointment with your health care physician and expect a standard 15-20 minute visit to take up to half of your day most of it spent waiting in the waiting room and then in the private examining room. Later that same day I had a conversation with a colleague who was sharing her frustration with some healthcare customer service from a local provider.