Smooth Sale

AUGUST 31, 2023

Hotel Room Danger Zone Upon checking into a hotel, the lobby was attractive, and the people at the desk were welcoming. Hotel Gym vs. the Elevator It was almost equally surprising that a well-respected hotel would have remarkable high-tech applied to the elevators but not include the floor to the gym.

Hotels 102

Hotels Customer Travel Hiring 102

Increase Sales

JANUARY 7, 2018

Just the opposite, angry, frustrated and can’t wait to share this miserable customer service experience with the first person who will listen and commensurate with you in your misery? Now think about your customers and their unresolved problems. For example, I attend a conference at a hotel three times a year.

Loyalty 132

Loyalty Hotels Customer Policies 132

Jeffrey Gitomer

SEPTEMBER 9, 2011

The Truth and Profit Behind Your Service. Tweet Share I’m in Las Vegas, where nine of the ten largest hotels in the world reside. Each hotel competes against the other for huge contracts. So what are these big hotels doing about it? Each hotel offers amenities and attractions that are unbelievable.

Hotels 175

Hotels Training Hiring Social Media 175

Hubspot Sales

SEPTEMBER 27, 2021

But everything from gyms to hotels to movie theaters to retail shops can all operate under franchises. Hotels are another popular franchise opportunity. Major hotels like Super 8, Hampton by Hilton, Hyatt Hotels & Resorts, and Days Inn operate under franchises. Examples of Franchisees and Franchisors.

Hotels 94

Hotels Hiring Guidelines Retail 94

SBI

SEPTEMBER 12, 2018

I’ll be at the Sales Enablement Soiree at the Four Season’s hotel on Thursday the 27th all day. The Seismic lounge at the hotel Zetta and the Ops Stars event at the old Mint. TimeTrade can be integrated into almost any channel, allowing prospects and customers to make meetings and appointments at the peak of their interest.

Vendor 106

Vendor InsideView Hotels Hiring 106

Jeffrey Gitomer

MARCH 3, 2012

Tweet Share I want you to join me March 8th for an afternoon leadership seminar, and March 9th for a morning sales seminar at the Sheraton Raleigh Hotel so you can make 2012 the year you dominate your market and the year you dominate your competition. Gitomer | March 4, 2012 | Leave a Comment. REGISTER HERE NOW: [link]. MARCH 22/23.

Hiring 171

Hiring Social Media Hotels Loyalty 171

SugarCRM

AUGUST 19, 2020

So, when SugarCRM sat down to learn about customer experience management from Micah Solomon, renowned customer service and CX expert, author, keynote speaker, and webinar host to delve into his customer-centric brain ahead of his upcoming webinar series with Sugar. . Here’s what he had to say. .

Customer 48

Customer Webinar Metrics Customer Service SugarCRM 48

Appbuddy

APRIL 8, 2021

Loyalty is driven by practical factors such as function, financial benefit, and customer service, but also by softer attributes like compassion and brand charisma. Driving customer loyalty through email requires great email deliverability and engagement. There’s a real overlap between loyalty and email marketing success.

Loyalty 52

Loyalty Data Hotels Consumer 52

No More Cold Calling

JANUARY 10, 2013

And customer service will go old school, “The more technologically focused the world becomes, the less people will want to check in via iPad and have their pillow preferences stored in a computer. Instead, wouldn’t it be great if you could arrive at a hotel and have someone greet you by name?

Travel 247

Travel Hotels Fashion Buyer 247

Understanding the Sales Force

DECEMBER 9, 2013

By the way, inside sales is a term that no longer works for me because it could refer to any of the following roles: Customer Service - solving problems. Let''s quickly compare inside sales to outside sales. Order Fulfillment - taking orders. Telesales - making transactional sales. Lead Generation - generating leads.

Inside Sales 268

Inside Sales Outside Sales Telemarketing Travel 268

Engage Selling

JANUARY 10, 2019

Every week I’m asked about travel tips, recommended hotels, airlines, and locations. Are you a sales road warrior? And so, rather than keep my conversations private this year, I’ve decided to write short blog posts designed to help road warriors … Read More »

Travel 67

Travel Airlines Hotels Conversion 67

Smooth Sale

JANUARY 24, 2022

No overpriced hotel food. The best part is that all this networking, content, plus quite a few valuable gifts from our speakers, is only $97. That’s the other thing about virtual. Lower overhead means lower ticket prices. No airfare. Just great content and powerful connections. Virtual events can yield authentic and outstanding results.

Conference 78

Conference Hiring Hotels Networking 78

Engage Selling

DECEMBER 24, 2013

As we move closer to 2014, and sales kick off season in January, I’m going to be spending much more time in hotel rooms than at home (and more time in the air than on the ground!). I want to share a great customer service story I experienced last year at the Ritz Carleton Half […].

Hotels 48

Hotels Customer Service Examples Customer 48

Engage Selling

MAY 31, 2013

Traveling is great way to observe the best and the worst in sales and customer service. Hits: Air Canada Super Elite Concierge Service. Scarpetta in the Thompson Hotel in Toronto – worth the visit for their tomato basil spaghetti. Aloft hotels. Fun “feels like home” atmosphere and great service.

Airlines 64

Airlines Hotels Construction Policies 64

Smooth Sale

JULY 12, 2022

The Worst Possible Customer Service. Uncaring: No offer came our way to put the passengers up for the night in a motel or hotel nearby. The Better Customer Service for the Return Flight: The Sales Success Ingredient. Until the very end, the experience was the all-time worst customer service.

Airlines 78

Airlines Hiring Hotels Customer Service 78

The Sales Hunter

NOVEMBER 22, 2011

To the flight attendants, hotel clerks and others to who I may not have been as courteous as I should have been — let me give you my apologies and thank you for all you do to help business people every day. customer service. customer service. Blog , Customer Service , leadership. cold calling.

Motivation 222

Motivation Ideal Customer Profile Hiring Negotiation 222

Jeffrey Gitomer

JANUARY 30, 2013

You could be in a bathroom, on line at the airport, in a hotel lobby, at a car wash, in an elevator, or at a restaurant. . “Antennas up” at all times is what my mentor and friend Earl Pertnoy has preached for more than 25 years. It doesn’t matter where you are. All are ripe for making connections if you’re alert.

Hotels 214

Hotels Guidelines Loyalty Energy 214

Understanding the Sales Force

DECEMBER 9, 2013

By the way, inside sales is a term that no longer works for me because it could refer to any of the following roles: Customer Service - solving problems. Let''s quickly compare inside sales to outside sales. Order Fulfillment - taking orders. Telesales - making transactional sales. Lead Generation - generating leads.

Outside Sales 178

Outside Sales Telemarketing Inside Sales Travel 178

The Sales Hunter

NOVEMBER 19, 2012

From the restaurant waiter to the hotel clerk and everyone in between, he never forgot to give the person a genuine thank you. Several years ago I was traveling with a CEO. As we were traveling together, I couldn’t help but notice how gracious he was and he thanked everybody he came in contact with.

Customer 204

Customer Hotels Travel Face-to-face 204

Smooth Sale

MAY 11, 2022

If running a hotel or B&B, you could offer your guests free room upgrades or breakfast upgrades. If your customers and clients feel an issue with their room, move them to a superior room instead of sorting their current one. Customer service and training teach us to ensure employees are the best version of themselves.

Outsourcing Services 78

Outsourcing Services Hiring Customer Licensing 78

The Brooks Group

DECEMBER 31, 2018

Walking distance to Greensboro’s top hotels, dining, and entertainment. We received two Bronze Awards in the 12th Annual Stevie Awards for Sales & Customer Service. A dedicated production facility for audio and video projects. Collaborative spaces for work involving multiple teams and departments.

Training 56

Training Ideal Customer Profile Hiring Scale 56

Nutshell

DECEMBER 5, 2019

For Nutshell’s second annual BOUNDLESS event, we’ve turned the dial up to 11 and booked amazing speakers like Jeffrey Gitomer , a legendary sales author and the host of the Sell or Die podcast ; Rob Siefker, Senior Director of Customer Service for Zappos ; and Christine Volden, the founder of Soulful Selling. The best part?

Conference 124

Conference Top of Funnel Networking Hotels 124

Jeffrey Gitomer

APRIL 26, 2011

In trying times for the “hotel” industry, Jeffrey taught us secrets that have placed us on a different tier from the competition. It’s not what he says, it’s what he has done. How he has done it. He makes sales cool again. And the results we saw were amazing–all five of us who attended killed it last quarter.

Hiring 190

Hiring Social Media Ideal Customer Profile Loyalty 190

Hubspot Sales

NOVEMBER 29, 2021

Start by setting clear and reasonable expectations that your customers can count on from the start of your relationship. Constantly communicate the ROI they're seeing as a result of leveraging your product or service. Make sure your customer service infrastructure is active and effective. Hotel: -30.78%.

Margin 103

Margin Chemicals Real Estate Strategy 103

Zoominfo

JANUARY 19, 2020

Google user’s review of a hotel. But, here’s the good news– a strategic response to a negative online review can actually improve your customer relationships and help you win more business in the future. Consider these statistics ( source ): Nearly 95% of online shoppers read online reviews before making a purchase.

Social Media 130

Social Media Google Scale B2B 130

Pointclear

APRIL 19, 2017

The event was held at the Hotel Intercontinental in Buckhead and Cirrus Insight did a great job as a sponsor. Sales is NOT customer service.”. On April 13, 2017, I attended the #OutBound conference in Atlanta, GA. Remarkably, despite the road destruction in downtown Atlanta, everyone got there on time – about 400 attendees.

Conference 124

Conference Outbound Social Media PointClear 124

Lessonly

MARCH 21, 2019

Union Station is located in the heart of downtown Indy, just a short walk from classic landmarks, delicious food, and countless hotels including the Crowne Plaza Hotel where we have a room block for guests. This classic train station is the perfect setting for our Yellowship journey together. Meaningful connections with more people.

Hotels 20

Hotels Conference Customer Service Energy 20

Smooth Sale

FEBRUARY 4, 2022

Flights and hotels can get very expensive, and it’s best to avoid them if you can. It is something that many business owners and professionals have realized due to the pandemic. Consider continuing with the trend of not traveling as much as in recent years if you want to keep your spending under control. Best for Last.

Insurance 78

Insurance Insurance Face-to-face Hiring 78

Distribution Pricing Journal

AUGUST 23, 2023

You increase the size of the order and the customer appreciates that you gave them customized service and convenience. Customer Service Training : Similar to sales training for contractors, the contractor is often the first person to get called if something goes wrong.

Lead Rank 52

Lead Rank Lead Scoring Automotive Distribution 52

Jonathan Farrington

MARCH 4, 2014

So, obviously we have to be very careful: As I have said often enough, around 99% of all sales interactions every day are made in a B2C environment, so it is impossible to ignore them, and if you think about it for a moment, what compels you to keep returning to that shop, restaurant, hotel, real-estate office, gas station etc.?

Real Estate 47

Real Estate Hotels B2C Customer Service 47

Partners in Excellence

MARCH 20, 2012

Granted, we aren’t a huge customer, we’ve bought dozens of computers over the years, but not hundreds or thousands. One evening in a hotel, I spent over an hour on the phone with a technician diagnosing the problem. I called the customer service department anxious to see if there was a way to accelerate the shipment.

Retention 92

Retention Customer Banking Commission 92

Partners in Excellence

MAY 30, 2019

The “design in,” may have been a complex or complicated process, but once solutions have been found, the customer may view this as a supply chain/inventory management issue, with primary and secondary supply sources, regular procurement schedules and very predictable purchasing.

Customer 81

Customer Chemicals Face-to-face Enterprise 81

Tony Hughes

FEBRUARY 28, 2018

The second officer visited the cabin to investigate the damage and to communicate with the Customer Service Manager, Michael von Reth. He didn’t need to refer to a manual to do a masterful job because the culture within Qantas empowered him with shared values of transparency and service excellence.

Airlines 54

Airlines Engineering Transportation Call-back 54

Apptivo

APRIL 4, 2023

Once ready, the system marked the order as complete and the customer was promptly notified that their purchase was ready for pickup or delivery. Example- Consider a hotel that uses a work order management system to track maintenance tasks for all of its communal areas. What is a Work Order?

System 52

System Transportation Resources Lead Rank 52

SugarCRM

AUGUST 24, 2021

First, we’ll want an understanding of what exactly customer experience is and how it’s different from the concept of customer service that it has largely replaced. Customer Experience: The Key to Success in the New Marketplace. Delivering Superb Customer Experiences Beyond 2020. Involve Your Whole Team.

Customer Service 49

Customer Service Customer Airlines Churn 49

Emissary

APRIL 18, 2020

When will we be able to trust crowded airports or cities, close quarters on airplanes, or stay in unfamiliar hotel rooms, renting cars and wondering who had it before us and if it was properly disinfected? So from an OTA or Expedia perspective, who is providing the best customer service when I need to cancel or change my travel plans?

SalesForce 52

SalesForce Cancellation Travel Microsoft 52

Jeffrey Gitomer

AUGUST 24, 2011

I was at the Omni Houston Hotel in Texas. ” So I went downstairs to my seminar and asked 150 people in my audience who were also staying at the hotel, “How many of you bathed this morning?” Right there in the hotel. And just like the Omni Houston Hotel, they didn’t brand them either.

Hotels 314

Hotels Hiring Social Media Loyalty 314