Remove Customer Service Remove Hotels Remove Sales Remove Training
article thumbnail

The Magic Customer Service Question

The Sales Heretic

I had just checked in at the Sheraton hotel in Tampa, Florida, where I was conducting a sales training seminar the next day. Now, normally when Iā€™m traveling, I like to get out of the hotel and find a good, local restaurant to eat at. I was hungry. But this evening, it was late and [.].

article thumbnail

What are customer service skills?

MTD Sales Training

When you hear the term ā€˜customer serviceā€™, what connotations spring up? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMediaā€™s 2018 ā€œSerial Switchersā€ report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

article thumbnail

The Truth and Profit Behind Your Service | Sales Training.

Jeffrey Gitomer

Online Training. The Truth and Profit Behind Your Service. Tweet Share I’m in Las Vegas, where nine of the ten largest hotels in the world reside. Each hotel competes against the other for huge contracts. So what are these big hotels doing about it? I believe every hotel is overlooking THE difference.

Hotels 175
article thumbnail

Do You Believe Customer Care To Be Top Priority for Your Business?

Smooth Sale

It was my secret to sales success that encouraged returning and referring clientele, which translates to the ā€˜Smooth Sale.ā€™ Hotel Room Danger Zone Upon checking into a hotel, the lobby was attractive, and the people at the desk were welcoming. Todayā€™s insights are provided to help you achieve the Smooth Sale!

Hotels 106
article thumbnail

What is a Franchisee vs. a Franchisor?

Hubspot Sales

For example, if a customer is treated poorly or a franchisee has an outburst, this could lead customers to boycott other company locations ā€” as the franchiseeā€™s actions are directly tied to the brand as a whole. Hiring and Training Employees. Vetting and Training Franchisees. Following Rules and Guidelines.

Hotels 93
article thumbnail

2018 in Review ā€“ Happy Employees, eLearning Awards, and a New View for Sales Training

The Brooks Group

The Brooks Group is in the business of helping companies meet and exceed their growth expectations through world-class sales effectiveness. The new space is being built to accommodate our needs and the needs of our clients, and will include: A modern, innovative training room that will seat up to 30 participants.