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A Guide to Building a Referral Network for Your SMB

Act!

Different types of referral networks The goal of a referral network is to bring in new clients by encouraging your current clients , employees, vendors, and other partners to spread the word. On the other hand, excellent customer service has prompted 82 percent of consumers to recommend a business. A CRM platform like Act!

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SaaS Sales 101: Your Guide to The Perfect SaaS Sales Strategy

Sales Hacker

If customers contact you through your website, be sure to respond quickly — research from Xant.ai found that 35-50% of sales go to the vendor who responds first , so make sure you’re monitoring and optimizing your team’s email response times. One report from Salesforce found that 79% of customers prefer salespeople who act as advisors.

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How Sugar Solves your IT Department’s Biggest CRM Challenges

SugarCRM

While sales and customer service teams live inside the CRM on a daily basis, it’s the IT department that is responsible for executing a successful deployment plan, and for the vital function of integrating the CRM with other tools like email and your ERP.

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How to Close a Sales Deal: 7 Effective Techniques

LeadFuze

” The customer is not forced to buy anything and has that opportunity. A take away close is when you give the customer something as an incentive. The customer will feel like they got a deal or that you are giving them an incentive to come back by cutting the price in half with no commitment on their part.

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Building a High Performance Culture

Your Sales Management Guru

In many cases I have seen great sales contest ideas poorly executed, it is critical you think through what your objectives are and what you want the results to be and then CLEARLY write down the objectives, rules and incentives. Improving customer service. Periodically survey your entire customer base.

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Sales Contests: Building a Culture of High Performance

Your Sales Management Guru

In many cases I have seen great sales contest ideas poorly executed, it is critical you think through what your objectives are and what you want the results to be and then CLEARLY write down the objectives, rules and incentives. Improving customer service. Periodically survey your entire customer base.

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Social Selling and Big Data at the Upcoming Sales & Marketing 2.0 Conference #S20C

SBI

Sales, Marketing, and Customer Service: Alignment Strategies. Your Crystal Ball: What This Year’s Sales Incentives Tell You about 2013. As President of Smart Selling Tools , she consults with many of the top sales productivity software vendors as well as end-user organizations looking to select the right tools.