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Taking Customer Service from Cost Center to Profit Center

Sales and Marketing Management

Stated somewhat differently, customer problems are opportunities in disguise. When I conduct focus groups or individual interviews with highly loyal customers across a broad spectrum of different industries (e.g., The tendency in this country over the last 10 to 15 years has been to regard customer service as a cost center.

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4 B2B Marketing Strategies That Work in Every Industry

Pipeliner

Business to business marketing campaigns focuses on building long-term relationships rather than the one-time purchases of business-to-customer sales. With so many strategies and tools available for small business marketing, it can be challenging to choose a plan. Market Research. Referral Marketing.

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KEEP CUSTOMER SERVICE SIMPLE

Apptivo

Customer service is considered important for a business success. A superior customer service helps retain the customers and build customer lifetime value. The key to providing good quality customer service is by building stronger relationships. What is customer service?

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Do You Ensure a Smooth Running Customer Service Department?

Smooth Sale

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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Sparkling ROI: 4 Ways To Cash In On The $400B Cleaning Industry

Hubspot Sales

To meet the emerging demand, consider getting into the cleaning services biz, a ~$400B industry that’s projected to reach $633B by 2030. And the cleaning industry definitely fits the bill. Differentiate yourself by offering discounted subscription cleans, eco-friendly detergent options, and winning customer service. ?

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The Pros and Cons of BDRs in B2B Sales and Marketing

Janek Performance Group

In B2B sales and marketing, companies employ various strategies to drive growth and expand their client base. 76% percent of BDRs report to sales over marketing. 76% percent of BDRs report to sales over marketing. They then leverage research tools and market insights to pinpoint promising opportunities.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.