Customer Service Inside Sales Study Tools 
Hubspot Sales
JANUARY 5, 2024
I’ve been in contact with sales experts about how AI has helped them. They’ve shared tips and AI hacks for inside sales reps, as well as tips for coping with — and bouncing back from — bad sales months. Let your [smaller thus less expensive] customer service team focus on the bigger and more complicated problems.
SBI Growth
OCTOBER 25, 2012
Complete a Time Study. Below is a sample of the actual worksheet we gave to sales reps. The worksheet categories need to be targeted to the industry and sales role. This is critical to the success of the study. Register for our research tour here to get this tool). Customer Issue Resolution.
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Richardson
FEBRUARY 21, 2019
Richardson’s 2019 Selling Challenges Study research reveals a panoramic view of the changes confronting sales professionals today. With hundreds of responses, we’ve captured timely insights into how 2019 will unfold and how to address emerging challenges. Our research reveals that:
No More Cold Calling
AUGUST 24, 2017
The problem is that many sales managers were raised in Sales 1.0 They don’t have the skills or tools for success in a Sales 3.0 Account based sales reps are the only feet on the street anymore. Much of the sales process has been shifted to inside sales, which requires different skills.
Score More Sales
JULY 23, 2013
When I was at the Smarter Commerce Global Summit in Nashville this year, I wrote about the news that Watson would be starting to use AI expertise to help in customer service applications. Studies vary with increases in success with coaching to be up to an 88% increase in revenues. Remember R2-D2? Quota Attainment is Declining.
Score More Sales
FEBRUARY 9, 2015
At one point in my career I was certified by Franklin-Covey (at that time they were the leaders in productivity training) and I led over 100 workshops with sales, customer service, and other company employees on ways to get more done consistently. Bottom line – keep your focus on what you are working on to grow sales!
Miller Heiman Group
JULY 11, 2019
To forge these lasting customer relationships, sellers must create a world-class sales system that consists of three components: customer engagement, performance support and sales enablement. Deliver Consistently Great Customer Experiences on Every Channel.
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