The True Value of Exceptional Customer Service & “Moments of Truth”

Jonathan Farrington

But today I want to discuss one of my most favorit topics – customer retention – because believe me, it is set to become the differentiator between success and failure for most commercial organizations. So what is the value of good customer service?

Are Inside Sales and Consultative Selling Mutually Exclusive?

Understanding the Sales Force

Understanding the Sales Force by Dave Kurlan I don''t write about Inside Sales as often as I should. It''s important to separate inside sales into its 5 most common forms: As a replacement for traditional outside sales.

How Significant is the Migration to Inside Sales?

Understanding the Sales Force

Understanding the Sales Force by Dave Kurlan. Last week I led our annual Sales Leadership intensive and hosted the best group of sales leaders to ever attend the event. Chad Burmeister , who is well known throughout the inside sales community, was one of the attendees.

Inside Sales Power Tip 102 – Clarify Value

Score More Sales

Sales pro, when you are a consumer, do you make quick decisions after being very clear of the pros and cons of the purchase you are about to make? For some reason, we tend to assume that others understand how very valuable our company, its products, and its services are.

Inside Sales Power Tip 143 – Sales Message Makeover

Score More Sales

Sometimes in sales you just need to start over with your messaging. If you are in an open environment, jot down (or record with their permission) what the most successful peers you work with say on the phones that opens up dialogue and even creates sales opportunities.

Debunking the Myth of "Inside Sales" | Sales Motivation and Sales.

The Sales Hunter

Mark’s Insights on SALES MOTIVATION. Training. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Retail Sales Trends. Debunking the Myth of “Inside Sales” Jan 26, 2012. When somebody tells me they do inside sales, I want to choke. “Inside sales” makes it seem like people are locked into a room and nobody leaves until a sale is made.

EmployAbility Galway increases new hires by 87% since using OnePageCRM

OnePageCRM

Like many other recruitment services, the team at EmployAbility Galway knew they needed a better way to coordinate and build a process around employer interactions. EmployAbility Galway is an offshoot of mainstream recruitment services. Case study Featured Inside Sales SMB / SME

The New Competitive Advantage Is Elementary My Dear Watson

Increase Sales

Now some sales training coaching experts to organizational development consultants will focus on this new sales skill to increase sales or to new strategic systems wide continuous process improvement. There is one word in business that usually secures a negative reaction (has a tons and tons of baggage) and that is sales. How many times have those engaged in selling avoided the word “sales” or “salesperson” on their business cards?

Why CEOs Are Failing Account Based Sales Reps

No More Cold Calling

Are sales managers really at fault? You don’t hear that phrase very often anymore, but account based sales reps still carry a bag. percent of sales reps made quota in 2016. The problem is that many sales managers were raised in Sales 1.0 It’s not a sales department.

The Future of Sales: Predictions from the “Nostradamus's” of Selling

Hubspot Sales

Chatbots, AI, machine learning -- sales, like other industries, is changing rapidly, thanks to technology. Where Will Sales Be in Five Years, and Where Has It Already Changed the Most? What will the sales function look like in three-to-five years? “It Sales has split.

2015 Sales Predictions

Your Sales Management Guru

2015 Sales Predictions. We believe in 2015 the focal points will be on velocity and execution; increasing the speed of the sales cycle and number of orders received. Becoming “brilliant in sales execution” during each stage is critical.

Trends 151

This is the One Thing Missing from the New Way of Selling

Understanding the Sales Force

Understanding the Sales Force by Dave Kurlan I subscribe to several newsletters written by medical doctors who practice natural medicine. I read most of the other sales blogs too. And the misinformation is killing sales forces. It''s being of value to the customer.

12 Sales Time Hacks so You Can Sell More

Score More Sales

Want to know some of the top time hacks that sales reps can use to get more done? I recently did a webinar on being more productive in sales with Velocify. Below are 12 of the top time hacks you can put in place to grow sales.

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IBM Watson Now Smarter than When on Jeopardy

Score More Sales

When I was at the Smarter Commerce Global Summit in Nashville this year, I wrote about the news that Watson would be starting to use AI expertise to help in customer service applications. The post IBM Watson Now Smarter than When on Jeopardy appeared first on Score More Sales.

A Virtual Sales MBA

Partners in Excellence

He created a self-education plan for sales professionals. What would a “Virtual MBA” for sales look like? Every sales professional should put together their own list of books, bloggers, and related resources. Most of my work is in B2B sales.

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SalesProCentral

Delicious Sales

Sales (12918). Training (4995). Sales Management (2614). Customer Service (995). Inside Sales (849). Outside Sales (81). Customer (6670). Sales Process (1775). THE SALES HUNTER AUGUST 12, 2013 Is Your Sales Process Slow or Fast?

Maximizing Event ROI: How to Close Deals on the Event Floor

ExecVision

One reason is that with so many vendors and new technologies, people are experiencing sales overload. When buyers are empowered online, they’re much less interested in checking out new products and services while attending events. Further exacerbating this problem, many of the booth jockeys and inside sales reps aren’t used to meeting people face-to-face, and then are left to man the table alone, without a mentor in sight. This isn’t the time for a hard sales pitch.

Collaboration for Mid-Market Sales Growth

Score More Sales

Many of the same ideas are rehashed daily within sales and customer service – and in accounting and operations. If you have an open environment where ideas can be shared your company has a good chance of using collaboration for sales growth.

SaaS Sales: The Ultimate Guide

Hubspot Sales

SaaS stands for software as a service. It can be accessed online, easily customized, and is serviced and supported by the provider’s own product engineers and customer success team. This guide will teach you the basics of SaaS sales. What is SaaS Sales?

A Simple Way to Increase Sales is to De-Pollute Sales Positions

Score More Sales

It was much clearer when the sales leader initially hired each sales person. They would have a sales role – either inside sales or outside sales, named accounts or other clear sales position. Some roles morph from sales into collections.

Sales Hacker’s Top Sales Trends & Predictions You MUST Be Aware Of In 2018

Sales Hacker

The race to the 2017 finish line is in full throttle – While last minute closed deals are still trickling in, B2B organizations are researching how to shape next year’s sales strategy to align with the top sales trends that are expected to emerge in 2018.

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Whale Hunting Part I - The Rate of Decay

Tony Hughes

What do complex sales and the radioactive decay rate of atoms have in common? The rate at which these unstable isotopes [deals] undergo decay varies greatly between the different isotopes [customers]. The process is random for each atom [customer].

What Do You Talk To a Sales Coach About?

Score More Sales

It may seem obvious that you would talk to a sales coach about closing more sales, but in fact there are many topics that clients talk with me about so I thought I’d share them. I will also share some basics when looking for a sales coach. A customer service person?

5 Secrets to Get Better Prospecting Leads | Sales Motivation and.

The Sales Hunter

Mark’s Insights on SALES MOTIVATION. Training. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Retail Sales Trends. You would be crazy to not learn from these: SECRET #1: Best leads will always come from your existing customers. Never waste an opportunity to ask your current customer who else might benefit from what it is you’re selling. customer. sales.

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