The Disconnect in Healthcare Customer Service

Increase Sales

” How many of us have experienced similar healthcare customer service? Later that same day I had a conversation with a colleague who was sharing her frustration with some healthcare customer service from a local provider. This is not great healthcare customer service. A little professional healthcare customer service not to mention compassion would have been nice. Why is there this disconnect in healthcare customer service?

Sales CRM for Small Businesses with BIG Ambition

Velocify

But small businesses have an advantage too; they are known for their personalized customer service, generating repeat and referral business and for their relentless pursuit of the American dream. With Leads360 Express, sales managers will gain more control, visibility and peace of mind.

Trending Sources

Five Ways Live Chat Can Increase Sales

Sales and Marketing

Author: Tony Medrano Discovering how to efficiently locate, convert, up-sell and retain top customers are critical success metrics for any growing company. The best customers make four times as many purchases (Source). The challenge before them is finding, converting and retaining these top customers in this new environment. The answer is in making the experience for the customer pain free while, at the same time, providing individualized attention.

170 Sales Terms From A – Z: The Updated Glossary of B2B Sales Definitions

Sales Hacker

Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . Customer. Customer Success.

The Square Peg in the Round Hold Sales Training Dilemma

Increase Sales

Sure you can dial for dollars as the insurance companies advocate or knock on doors (cold calling) and secure some SMB sales success. No longer can businesses afford to keep a customer service department just focused only customer relationships.

Team or Family? | Jeffrey Gitomer | Best Sales Trainer | Best.

Jeffrey Gitomer

Health and dental insurance is provided. Life insurance is provided. And not just for our family – also for the family of people that service us. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Store.

B2B Sales? They Could Be Called B2P Sales! | Sales Motivation.

The Sales Hunter

I refer to these relationships as an insurance policy, because they can help you have in place what you need to fight off a remote influencer should they appear. customer. customers. customer service. About. FREE Resources. Hire Mark. Client List. Testimonials. Client Login. Mark Hunter. Client List. Testimonials. Speaking. Mark’s Insights on SALES MOTIVATION. Mark’s Insights on PRICING. Mark’s Insights on PROSPECTING. Training.

Customer Success

Sell More and Work Less

Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. It means that in some, maybe many of those cases, the employees involved actually treated the customers fairly, courteously and tried to do the best they could. Normal. false. false. false. EN-CA. X-NONE.

The "No Time to Prospect" Myth - Why People Don't Succeed in Selling

Anthony Cole Training

Read Tonys article.recently published in Bank Insurance & Securities Marketing Magazine! For many of our insurance clients, that number is closer to $10,000 to $15,000 dollars per sale.

Manage Your Churn or Pay the Consequences – Why Churn is Part of Your Sales Engine

A Sales Guy

These businesses rely on being sticky and keeping their customers. When customers leave it’s painful and expensive. But a less talked about (and arguably more important) goal is ensuring your customers remain customers. Talk to Your Customers.

Top Ten Sales Tips

Sales Overdrive

2. Understand Your Customers. So CEOs must speak the language and be personally involved in sales pursuits with key prospects and other aspects of the growth agenda including product development and customer service initiatives. CEOs must mobilize the entire culture as a selling machine focused solely on winning new customers and expanding customer relationships. Understand Your Customers.

Customer Success

Sell More and Work Less

Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. It means that in some, maybe many of those cases, the employees involved actually treated the customers fairly, courteously and tried to do the best they could. Normal. false. false. false. EN-CA. X-NONE.