article thumbnail

10 Activities to Perform Right in Your CRM

Hubspot Sales

Use custom objects. With custom objects , you have the control to match your CRM data to your business. Structure your data so it complements the way you use it — meaning, you can name your objects and choose their properties (plus what other objects it can be associated with) in order to fully customize your data.

CRM 130
article thumbnail

78 Customer Engagement Statistics

Zoominfo

A quarter of Millennials are fully engaged customers, and their engagement is highly dependent on technology ( source ). Customer service interactions over Twitter have increased 250% in the last two years ( source ). On average 29% of B2B customers are fully engaged ( source ). Customer Engagement Challenges.

Customer 196
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Informal vs. formal learning: What’s the difference?

BrainShark

At Brainshark (a Bigtincan company), we believe the training experience you choose should depend heavily on your organization’s needs, objectives, and challenges. An internal knowledge base. Informal learning consists of: Microlearning. Just-in-time learning. Short-form content. Continuous reinforcement. Self-driven development.

Fashion 62
article thumbnail

ChatGPT As A Seller! See ChatGPT Pitch!

Partners in Excellence

One of the things it said was that it would conduct role plays with sellers, saying: Provide salespeople with hypothetical customer scenarios, and have them engage in role-playing exercises with ChatGPT. They can simulate sales conversations, negotiate deals, handle objections, or provide product recommendations.

article thumbnail

Does a B2B Business Need a Different CRM Than a B2C Business?

Sales Hacker

Serving each group also differs because their objectives and sales processes are different. B2C clients are buying a product or service directly from you, which in most cases is for their own use. Customer support team is added to the same CRM account. CRMs hold a lot of customer information and you need to use that data wisely.

B2C 77
article thumbnail

Top 7 Pipedrive alternatives for small and midsize businesses

PandaDoc

Using the numerical data and objective descriptions of the available features, we help small and midsize businesses to enjoy a non-biased analysis of the market of CRMs, and the integrations possible between platforms. 24/7 customer service ? ?. Customer support : case management, support portal, email, knowledge base, chat.

article thumbnail

Are You Doing Enough To Support Employee Development?

Smooth Sale

Employees who have access to courses, workshops, and programs are more likely to gain new skills and expand their knowledge base. Explore options that are relevant to your business objectives. Take the time to arrange meetings to discuss aims and objectives with your employees.

Hiring 78