Proactive Customer Retention Strategy captures Voice of the Customer

Babette Ten Haken

Is your organization leveraging a proactive customer retention strategy or reacting to customer “surprises?”. 5) Make your customers more successful. ~ Babette Ten Haken. What does your current customer retention strategy “look” like, from a boots on the ground perspective?

Keep Calm and Retain On

Software Business Blog

Like the original British WWII propaganda poster – Keep Calm and Carry On – inspired the British troops to keep on fighting, a similar inspirational message could be applied to SaaS and Online services companies around the world, but with a slight twist.

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Four Steps to Successfully Bringing Products to Market

Sales Benchmark Index

As the marketing leader, you play a pivotal role in bringing the new offering to market. The team should include stakeholders from sales, marketing, channel partners, product development, customer service and operations. Support tools and customer service capabilities verified.

Guest Article: “TEAM SELLING–Lone Wolfs no longer reign supreme,” by Dr. Richard Ruff

Sales and Management Blog

First, several markets are undergoing a transformational change where the customer is demanding the salesperson brings a broader and deeper level of knowledge to the sales process. The frontline sales manager has always been the pivotal job for achieving sales excellence.According to the CEB authors, today’s sales managers are operating differently. Today customers expect sales people to know more and know it at a higher level of proficiency than in times past.

3 Customer Experience Predictions - Think customers: The 1to1 Blog

The 1to1 Media Blog

Customer Champions. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Voice Of The Customer. Speaking Services. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Voice of the Customer. 5 Essentials for Voice of the Customer Success. Tesco Looks to Actual People to Improve the Customer Experience. Church of the Customer.

Is Your Compensation Plan Evolving with the Company?

Sales Benchmark Index

One of the core strengths of any small business is its ability to adapt and pivot with the market. You expect them to hunt new logos AND upsell existing customers. They are also your ad-hoc customer service team. This post is for Small Company CSOs and VPs of Sales.

Can you sustain a competitive advantage by product alone?

Sales Training Connection

Now it is possible to differentiate by added value such as customer service. In the end a common situation is – you’re in a market where the competition is equal, good enough or better than you if viewed strictly from a product and service perspective.

Considering Klout to Lithium Rumors: Mashing Up Content, Influence, and Digital Communities

Brian Vellmure

Lithium is one of the market leaders in providing digital customer community platforms. Their customers include many of the most well known consumer brands in the world. Is it deflecting customer service calls from our call center? Are our advocates driving brand awareness and customer acquisition? Is the value of our community providing a meaningful impact on customer loyalty?


Delicious Sales

Customer Service (995). Customer (6670). Customer 2.0 Josiane starts her authoritative book with a discussion of Customer 2.0, Customer 2.0’s Topics Major Topics. Sales (12918). Marketing (6398). Training (4995). Prospecting (4539). Tools (2872).