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A Festive Look at Customer Service Skills Training (Featuring 7 Beloved Holiday Characters)

Lessonly

Yep, we’re using seven holiday characters to talk about building a robust customer service skills resume. Leveraging a customer service skills training software that equips CS reps to better serve customers who use your software. Technical Training. Adaptability. Active Listening. Let’s dive in!

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How to Improve your Customer Effort Score with Customer Service Training

Lessonly

Over the last few years, we’ve written a lot about customer service KPIs and metrics, talked with other customer service leaders about the metrics they find important, and even created a certification that focuses on customer service training , enablement, and KPIs. What is a Customer Effort Score?

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Customer Service Training in Call Centers: A Quick Guide to Building a Better Team

Lessonly

Have you ever been on the receiving end of a bad customer service experience? With nearly 3 million customer service employees in the U.S. alone, customer service is a relevant and necessary job. With nearly 3 million customer service employees in the U.S. Let’s explore…. Assess, Plan, Build .

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? The Power of AI in Sales and Customer Support

Pipeliner

His inside perspectives on how artificial intelligence radically transforms sales and customer service revealed a technology that’s far more than a fading fad. He underscored how Bigly Sales’ AI is meticulously trained using immense datasets and clear instructions. I wanted to share some of his most compelling insights.

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Revolutionizing SaaS Sales Training: A Success Journey

Vengreso

Embarking on the journey of SaaS Sales Training can feel like navigating a labyrinth. The truth is, without proper SaaS sales training, scaling your software company becomes an uphill battle. The role of FlyMSG in the transition A pivotal player in this journey was our innovative product – FlyMSG. Sounds familiar?

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How can call center training programs be improved? Here’s what worked for 5 Lessonly customers.

Lessonly

So, you’re on a journey to improve your call center training. Customer service success doesn’t happen overnight, and it certainly doesn’t happen when you go it alone like Michael Scott. Call center training courses, online or in-person, are really all about continuous improvement. Jostens shifted to bite-sized training.

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Top 21 Sales Training Programs and Techniques to Boost Team Performance in 2022

Highspot

Sales training programs are often like that — but they don’t have to be. The trick is knowing what training program and techniques to use. In this guide, we’ll dive deep into sales training and give you the information you need to choose an impactful course for your team, including: What is sales training?