Babette Ten Haken
JUNE 6, 2018
I developed a SOGOP Policy for a variety of reasons. The never-ending futility of that business scenario catalyzed me to create my SOGOP Policy. My SOGOP Policy focused me then, and still focuses me now, on assessing whether potential (and some current) clients are stringing me along with the promise of future work.
Hubspot Sales
SEPTEMBER 1, 2023
Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Establish a clear AI ethics policy. Businesses and consumers alike need ethical AI.
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Lessonly
MAY 12, 2020
Now more than ever, customer service is playing an integral role in the ways companies do business. No one, not even the corporate behemoths, can afford to have a negative customer service persona. With customer service training software. These are the bases of customer care. Add variety.
Lessonly
JANUARY 24, 2020
On Customer Service Teams. The life of a customer service rep, every day, every ticket is something new. There is a new customer service policy manual, a new product, a new glitch in the system, a new way for customers to get in touch, and the list goes on and on. Practice is the Solution.
PandaDoc
APRIL 3, 2023
Training your team requires providing them with more than a manual and a few workshops before sending them out into the field. Consider integrating your sales team with other departments to help train in areas like customer service, and get more insights into product development.
SugarCRM
APRIL 19, 2022
Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Choose their preferred method of service.
Smooth Sale
FEBRUARY 19, 2022
Employees who have access to courses, workshops, and programs are more likely to gain new skills and expand their knowledge base. For example, consider implementing a cut-off point policy for work emails or calls or letting your employees plan their day around core office hours. Doing Enough To Support Employee Development.
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