3 Customer Service Secrets – True or False?

Mr. Inside Sales

If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. The post 3 Customer Service Secrets – True or False?

How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

The customer experience today is more relational and less transactional than ever before. This is a great thing for customers, and it’s a great thing for businesses that want to build long-term relationships with those customers. But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. This disconnect primarily affects the customer experience.

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How to treat every week like it’s National Customer Service Week


“National Customer Service Week.” It sounds like a made-up holiday that megacorps use to keep their frontline customer service representatives happy. In reality, National Customer Service Week has been recognized by U.S. Customer-oriented feedback loop.

How Could a Customer Service Team Benefit From Sales Training Software?


How could a customer service team benefit from sales training software? Sales training software allows reps to engage with self-guided learning, practice, role play, quality assurance, and more, all of which are beneficial skills to hone for customer service teams, too.

7 Must-Have Automated Documents for Sales Success

Many companies have adopted technologies like customer relationship management. CRM) platforms, lead funnel strategies, and new communications tools to accelerate. document automation tools, which reduce manual work, improve data quality, and. services they need.

How to Update Your Customer Service Training Manual for Remote Work


If you work in customer service, your days are often filled with emails, phone calls, and meetings. After all, you weren’t brought onto the team to answer a phone… you were hired to help customers succeed by solving problems and educating and empowering them. “If

The Surprising Morale Boosting Tool

Engage Selling

When you picture a high-performance sales team in your head, do you see a … Read More » Observations from the real World client relationships Client Success closing Colleen Francis Customer Service Engage Selling Solutions Goal Setting Lead Up!

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Customer Service Training: Why Practice is Essential


With realistic practice scenarios, teams of all kinds can break away from the status quo and delight customers like never before. And the first time they really get to practice speaking about that new promotion, it’s on a phone call with a customer.

3 Key Ways Excellent Customer Service Benefits Distributors

The Brooks Group

Even—or especially—in tough economic times, investing in your organization’s customer service function is critical for your overall business and profitability strategy. better understand the customer’s pain points, and. Increases Customer Satisfaction and Customer Loyalty.

Listen, Excellent Customer Service is going to become THE Differentiator

Jonathan Farrington

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc.

Research: Align Your Customer Service, Marketing, and Sales Teams to Drive Revenue

The Brooks Group

Today, customer experience dictates how successful a company will be in the long-term. That’s why it’s key that your salespeople use a customer-focused, consultative selling process with every prospect and customer they interact with.

AI in Marketing: How and Why Your Peers Are Leveraging It

Sales Benchmark Index

These trends gradually evolved over the past decade as more and more businesses jumped on the bandwagon; ultimately paving the way for the next truly revolutionary tool in marketing: Artificial Intelligence (AI). Remember ‘big data’ and ‘advanced analytics’?

How to Make the Most of a Leads Group

The Sales Heretic

Are you using a leads group as one of your prospecting strategies? After all, if you’re prospecting for new sales leads, referrals are the best kind. Like any other prospecting tool, however, your results depend on [.].

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The Top Sales Tool for 2014

Sales Benchmark Index

Understanding how your customers are evolving and determining whether your sales team is keeping pace. This tool has been around for a few years now. You will have access to guides, templates and tools to help your BPM drive revenue. A customer survey was launched and aggregated.

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Stop Using Your Brain as Your CRM

The Sales Hunter

Make a commitment to use the tools you have, and that includes your CRM system. Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting Purchasing Department Sales Development Training Sales Motivation CRM customer customer service sales information

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Relationship Selling? Is There Such a Thing?

The Sales Hunter

The person’s perspective was he doesn’t need to sell because he works on building a relationship with the prospect and then they wind up buying. He’s allowing the customer to drive the process. Don’t allow yourself to believe it is the only selling tool you have.

Types of Sales Tools That Boost Productivity


The answer lies in using the right tools and strategies to improve sales productivity. In this article, we walk you through the different categories of sales productivity tools that can turn your team into a lean, mean, revenue-generating machine. Lead Generation Tools.

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How Great Sales Enablement Tools Drive Readiness


In a highly competitive environment, enabling your salespeople to be at their best—and giving them the right tools to do so—can make all the difference. 95% of customers buy from a sales rep who provides content at every step of the sale. Customized Collateral. Score Prospects.

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The Best 10 Web Chat Tools in 2019

Hubspot Sales

And 90% of consumers rate an "immediate" response as important or very important when they have a customer service question. Speed is everything for today's buyers and customers. Web chat tools can be used at almost every stage of the customer lifecycle.

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Most Frequently Used Web Tool In My Tool Kit

Fill the Funnel

The most frequently used web tool in my tool kit currently is TimeTrade. As I began writing this series, I lined up a list of the newest, most interesting web tools that I have come across in the last few months. You will thank me and your customers will thank you.

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What Is Sales?

The Sales Hunter

I feel like we too often over complicate it and then wonder why our customers aren’t buying. Customers were just a tool to help me meet my quarterly number. The reason for greater success was my better understanding of the customer.

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The Power of Short Questions in the Sales Process

The Sales Hunter

The best way to engage your prospect or customer is by asking short questions. Short-questions are truly an amazing tool most salespeople never seem to grasp. The sales process is about getting the customer talking.

VIDEO SALES TIP: Using “Out of Office” Auto Reply to Your Advantage

The Sales Hunter

The “Out of Office” auto reply feature can be a great tool to capitalize on sales opportunities. Think about it… your customer or prospect emails you. Many people use the feature when they are on vacation or simply away from the office for a few days. Do you?

Video 234

How Has Your Sales Process Changed?

The Sales Hunter

Too bad because your customers have changed. If your customers have changed, how do you expect to be successful if you haven’t changed too? I’ll go one step farther and say it’s not good enough to change just at the pace as your customers are changing.

Keeping the Sale Alive with Email After the Sales Call

The Sales Hunter

Treat email as one of the tools you have to communicate with a prospect/customer. While email isn’t an exclusive tool, it is a great tool to follow up with a prospect after you’ve met them. First off, let’s get this straight.

15 Indispensable Company Research Tools for B2B Sales Reps


In fact, access to the right research tools and information can make or break your ability to identify target accounts, personalize a sales pitch, and ultimately, close deals. As a B2B sales rep, the more you know about a prospect and their company, the easier it is to sell to them.

36 Best Lead Generation Tools to Increase Leads by 300%

Sales Hacker

We’ve gathered a list of the best lead generation tools on the market today. Instead of relying on “spray and pray” methods of reaching out to customers, brands can gather lists of verified leads from reputable channels. Below are the different categories of tools in this list.

The 16 Best Client Management Software Tools in 2019

Hubspot Sales

For sales reps, a client management software or customer relationship management system ( CRM ) can do the trick. CRM is a software that manages all your relationships with clients and potential customers. However, the advanced email tools are what set HubSpot apart.

Best Sales Tools to Supercharge Productivity in 2019


The right tools can make all the difference. That’s why you need a simple decision framework and a clear understanding of which tools can make the greatest impact. The Five Types of Sales Tools You Need. Customer Relationship Management (CRM).

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Send the Proposal Just Before the Telephone Call or Video Call

The Sales Hunter

Sending the proposal too far ahead of your call allows the customer time to make a decision without you. You’ve spent too much time and effort the get the prospect to agree to a conference call with you. You’re talking with the prospect on the phone.

6 Things NOT to Do When Leaving a Voicemail

The Sales Hunter

Voicemail messages are a powerful tool if done right! There are 6 things you should definitely not do when leaving a voicemail message, regardless of whether it is a prospecting voicemail or a message for your best customer.

Are You Assuming Or Replicating What Works?

Smooth Sale

Managers tend to ask, “How do we rise above employee and customer expectations?” Here’s some of those obstacles: Not Focusing On Helping Customers. When coaching your sales reps, ask them to look at these changes from the customer’s point of view.

Data 101

2019 Selling Challenges Study


Richardson’s 2019 Selling Challenges Study research reveals a panoramic view of the changes confronting sales professionals today. With hundreds of responses, we’ve captured timely insights into how 2019 will unfold and how to address emerging challenges.

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Strategic Questions? Why You Better Get Some.

The Sales Hunter

If you don’t understand the power of strategic questioning, you are missing out on a vital tool in high-profit selling. Building long-term relationships with customers and prospects requires that you ask strategic questions.

9 Questions To Answer Before Introducing New Tools To Your Sales Team

Fill the Funnel

Selecting a new sales tool for your team can be a daunting task. Sales Tool consultancies such as Fill The Funnel and Smart Selling Tools have documented over 3,000 such tools currently available. Will you be replacing an existing tool?

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Dialing for Dollars Web Tool

Fill the Funnel

When I led the Large Corporate Accounts (LCA) inside team at Dell, my sales reps were tasked with making as many phone contacts as they possibly could to both existing customer as well as prospective customers. What I would have given to have this web tool available to me while at Dell. ” SalesDialers is a dynamic and feature rich web tool that you access via the Internet from any computer. Is dialing for dollars still relevant in your sales environment?

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Are You Willing To Push Beyond Common Sense?

Smooth Sale

Once we build trust with the prospective client, the skillful salesperson will take an extra step. What do you wish you could improve regarding the current product or service? Inquire as to how your prospect sees improvement. Use ‘what if’ questions as a negotiation tool.

Are You Needlessly Losing Business?

Smooth Sale

Concern about customer care appears to have gone by the wayside. My Three Stories About Customer Care. #1: One representative was finishing up with another customer. The clerk decided to focus on cleaning up the mess left by the first customer.

8 Effective Writing Styles for Promotional Text Messages

Smooth Sale

She is now a part of the newly-formed marketing team representing their recently-launched product, SendSMS , which provides wholesale SMS services. People tend to use fancy emojis and confusing acronyms to capture their customer’s attention.

Think You Know Your Prospects? 3 Steps to Closing Business With the Right Decision-Maker

Smart Selling Tools

B2B sellers can spend months, even years, cultivating relationships with potential buyers in hopes of turning them into customers. And what are the chances your former advocate brought the new guy up to speed about your products or services before she left – probably not her highest priority.