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Taking Customer Service from Cost Center to Profit Center

Sales and Marketing Management

I then divided these respondents into three separate groups: Those who reported no problem with their purchase. Those who had a problem with their purchase that was not resolved to their satisfaction when they first reported it to our client. What do profit-maximizing companies do with cost centers?

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Why Chatbots Have Become Essential in Customer Service Strategies

Pipeliner

Chatbots are the internet equivalent of a receptionist, which customers can approach with any queries around the subject’s site. Customers can be directed to a page with the information they need, given a quote or other information by the chatbot themselves, or directed to a customer service operator for a more in-depth conversation.

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How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The customer service team’s priority, on the other hand, is usually to reduce the number of conversations they have every day. The length of calls.

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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. The definition of excellent customer service.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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The State of Sales: Industry Reports and Insights

Pipeliner

In this article, we’ll explore some of the top industry reports, emerging technologies, and trends that sales professionals should be aware of. Industry Reports for Sales Professionals Industry reports are an excellent source of information for sales professionals, providing insights on emerging trends, challenges, and best practices.

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How Aligning Sales And Customer Service Helps You Win

Miller Heiman Group

Buyers now expect the innovation they’ve experienced as consumers when they’re buying solutions at the workplace—and less than one-third report that B2B sellers exceed their expectations. One way that sellers can work on improving buyer perception and exceeding those expectations is to consider the role that service plays in B2B sales.

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4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a competitive, customer-obsessed environment, there is always room for improvement.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.