Babette Ten Haken

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. First of all, customers continuously re-evaluate why they do business with us. And third, our actions consistently fall short of customer expectations. Here’s why.

Retention 83

Retention Ideal Customer Profile Customer SME 83

Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. That habit creates a set of behaviors and expectations which impact how we best serve customers.

Retention 79

Retention Ideal Customer Profile Strategy Customer 79

Babette Ten Haken

AUGUST 29, 2018

Ah, the impact of experience conflicts on the performance of our customer retention strategy. That “something” completely disrupts customer experience equilibrium. Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution?

Retention 62

Retention Strategy Customer SME 62

Babette Ten Haken

FEBRUARY 18, 2019

A potent client retention strategy is driven by an equally potent human capital strategy. Otherwise, stakeholder churn rates negatively impact your organization’s and association’s ability to hold on to the customers you work so hard to win. Thus, you create a strong foundation for client retention. Image source: Fotolia.

Retention 74

Retention Ideal Customer Profile Strategy Hiring 74

Babette Ten Haken

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. Retaining Customers involves All Hands on Deck.

Retention 61

Retention Ideal Customer Profile Customer SME 61

Babette Ten Haken

SEPTEMBER 6, 2018

How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention.

Retention 61

Retention Customer Hiring SME 61

Babette Ten Haken

NOVEMBER 28, 2018

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. Then, competing customer retention cultures are sustained by traditional workforce hiring practices.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

AUGUST 20, 2018

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Yet, these bold, splashy stories, which our marketing departments love, leave the customer’s biggest question unaddressed: “Will you forget about taking good care of me, once I sign the contract?”. Think about it.

Retention 51

Retention Customer SME Industry 51

Lessonly

JUNE 29, 2020

Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. So it’s no surprise that we see the best customer service training programs from organizations that put their employees first. Ergo, customer service training software is your new best friend.

Customer Service 26

Customer Service Training Customer Face-to-face 26

Babette Ten Haken

JANUARY 3, 2019

It is never too early to focus on retaining customers. Because if you do not make customer retention a simultaneous part of your customer acquisition process, then you will be worrying about retaining customers down the road. Because a customer’s retention experience starts long before that customer is acquired.

Ideal Customer Profile 71

Ideal Customer Profile Customer Retention SME 71

Act!

APRIL 22, 2024

A CRM platform can also help you track changes in the behavior of existing customers and prospects. You can use detailed customer profiles available on Act! to monitor their purchase history and recent customer service interactions. It’ll help you identify trends in their preferences and sentiments.

Small Business 52

Small Business Small Business ACT Face-to-face 52

Babette Ten Haken

SEPTEMBER 5, 2018

Why be surprised when customers defect, when small, but effective customized and personalized experiences impact customer retention? Isn’t it time to take a different approach to acquiring and, most of all, retaining valuable customers? Start moving one millimeter forward beyond what is comfortable, today.

Customer 109

Customer SME Retention Engineering 109

Lessonly

JANUARY 24, 2020

On Customer Service Teams. The life of a customer service rep, every day, every ticket is something new. There is a new customer service policy manual, a new product, a new glitch in the system, a new way for customers to get in touch, and the list goes on and on. I Know Because I’ve Been There.

Customer Service 20

Customer Service Training Customer Skype 20

Babette Ten Haken

JANUARY 7, 2019

Compelling storytelling fuels customer retention. After all, each story is about how working with you and your organization fuels their business growth, customer success and customer retention. Even if you are trying to close a deal and win a new customer, remember, your stories are retention-based.

Ideal Customer Profile 79

Ideal Customer Profile Outsourcing Services Customer Retention 79

Babette Ten Haken

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Customers cannot get you out of their minds.

Customer 88

Customer SME Retention Engineering 88

Babette Ten Haken

NOVEMBER 12, 2018

Or, tell these stories, compellingly, while acquiring or retaining customers. Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? Even when our clients actually tell us their stories during acquisition, implementation and retention. Right here, Today.

Ideal Customer Profile 89

Ideal Customer Profile Retention SME Compensation 89

Babette Ten Haken

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success.

Ideal Customer Profile 71

Ideal Customer Profile Retention SME Hiring 71

Hubspot Sales

MARCH 7, 2023

If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused. Demonstrating your experience in sales or customer service will be a plus. Consider a time you had to deal with an angry customer.

Hiring 80

Hiring Account Retention Report 80

Babette Ten Haken

MAY 2, 2018

Also, VoC – when done right – turns customer service conversations into insightful and mutually enjoyable works of art. When we qualify customer experience, we establish the situational context behind what eventually is quantified in CX surveys. Has what you read today started you thinking about tomorrow ?

Customer 59

Customer Survey SME Social Media 59

Babette Ten Haken

JANUARY 10, 2019

Babette Ten Haken’s One Millimeter Mindset keynote storytelling for customer retention speaking programs and workshops focus on innovative strategies and tactics for business growth, workforce profitability and professional development. Catalyze your own professional development trajectory.

Ideal Customer Profile 96

Ideal Customer Profile SME Retention Quota 96

Babette Ten Haken

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause.

Customer 59

Customer Epiphany Retention SME 59

Babette Ten Haken

NOVEMBER 1, 2018

Consider that each employee touches some aspect of the customer acquisition and retention process. I offer you 16 collaboration exercises to jump-start collaborative customer retention in your own career trajectory. Hint: success is contingent on Customer Retention via Collaborative Revenue Generation.

Revenue 85

Revenue Retention SME Ideal Customer Profile 85

Babette Ten Haken

DECEMBER 10, 2018

Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. How a Customer Experience Culture leverages Collaboration. Enjoy this blog post? Right here, Today.

Ideal Customer Profile 64

Ideal Customer Profile SME Hiring Retention 64

Babette Ten Haken

OCTOBER 3, 2018

Or a new spin for Today’s customer retention conundrums. That scenario means call scripts, sales training, customer service training and designs just may require greater flexibility. Because enhanced customer success for customer retention is the goal. Make the time for professional hesitation.

Ideal Customer Profile 69

Ideal Customer Profile Hiring Retention Engineering 69

Babette Ten Haken

FEBRUARY 21, 2019

Your organization’s and your clients’ A customer acquisition and retention ecosystem exists. These employees, in-house and virtual, are the wizards who are responsible for customer experience, customer success and customer retention. To growth, expansion and sustainability.

Ideal Customer Profile 64

Ideal Customer Profile Retention SME Referrals 64

Babette Ten Haken

DECEMBER 13, 2018

Regardless of whether you and I collaborate on a new, innovative professional development path for you, leveraging the profitability of workplace collaboration, or creating a more collaborative, organization- and association-wide customer retention strategy. I will be honored to customize my keynotes and workshops to your next event.

SME 69

SME Retention Ideal Customer Profile Hiring 69

Babette Ten Haken

NOVEMBER 14, 2018

Most importantly, these someones are responsible for creating aggregated customer experiences critical to customer retention. When our workforce is full of nameless, faceless “someones” whom we do not know – but our customers sure do – our customer retention strategy falls short of best serving those customers.

Ideal Customer Profile 64

Ideal Customer Profile Customer Retention SME 64

Babette Ten Haken

JULY 2, 2018

And as you plan for your next association meeting or organization event, consider bringing me in to conduct one o f my One Millimeter Mindset breakout sessions on Professional Innovation, Storytelling, Workforce Collaboration, Us versus Them Mindset, or Customer Retention. What are you waiting for? Contact me.

SME 53

SME Retention Motivation Meeting 53

Product Management University

MAY 24, 2021

It begs the question, how are you going to help customers eliminate their silos if your product teams are working in silos of their own? For example, consider the workflows that cross marketing, sales and finance, or customer service, shipping and billing, or IT, human resources and all departments.

Customer 98

Customer ROI B2C Retail 98

Anthony Cole Training

AUGUST 19, 2012

Retention of clients. Customer service scores. For more help and to get information about our Upgrade Your Salesforce workshop contact jeni@anthonycoletraining.com. As an example you probably look at success metrics like these: Sales results. Pipeline volume. Sales activities. Compliance with operations. Use of CRM.

Hiring 160

Hiring Ideal Customer Profile SalesForce Retention 160

Babette Ten Haken

AUGUST 2, 2018

The last time I checked, customers do not work hard to make sure your own department fulfills their quotas and KPIs. To detect the customer experience gap, think laterally, rather than limitedly. When I work with clients on customer retention issues, we focus our forensics on locating gaps in customer experience execution and delivery.

Customer 55

Customer Survey SME Retention 55

PandaDoc

APRIL 3, 2023

Training your team requires providing them with more than a manual and a few workshops before sending them out into the field. Consider integrating your sales team with other departments to help train in areas like customer service, and get more insights into product development.

Training 98

Training Hiring Construction Case Study 98

Babette Ten Haken

APRIL 8, 2019

Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Are you ready to dial in and drill down in how to make the left brain thinkers in your organization and association far more potent business developers? Then contact me right here.

Decision Maker 101

Decision Maker SME Ideal Customer Profile Engineering 101

Babette Ten Haken

AUGUST 13, 2018

The goal of developing professional Zen is to create an ongoing customer experience. That is what customer retention is all about. Consequently, the recommendations we make to clients are customized, distinctive and strategically impactful, geared towards the sustainability of their businesses. Or tech platform prompts.

Customer 53

Customer SME Retention Quota 53

Babette Ten Haken

NOVEMBER 21, 2018

I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. Babette Ten Haken catalyzes organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win.

Ideal Customer Profile 85

Ideal Customer Profile Strategy Customer SME 85

Anthony Cole Training

AUGUST 19, 2012

Retention of clients. Customer service scores. For more help and to get information about our Upgrade Your Salesforce workshop, contact jeni@anthonycoletraining.com As an example, you probably look at success metrics like these: Sales results. Pipeline volume. Sales activities. Compliance with operations. Use of CRM.

Hiring 136

Hiring Ideal Customer Profile SalesForce Retention 136

Babette Ten Haken

JUNE 21, 2018

I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. ” Or, consider the administrators, customer service reps and loading dock workers who continuously are asked: “Hey, can you do this for me?” And there you have it. Contact me.

SME 53

SME Margin Retention Travel 53