article thumbnail

3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

It just could be that the key to creating more relevant and valuable customer retention scorecards is to become more externally-focused. Instead of relying on internally-focused measurements which reinforce existing products, services and programs. Your clients have a revelation for you.

Retention 154
article thumbnail

Salesperson As Entrepreneur

Partners in Excellence

Being an entrepreneur gives one a great source of freedom, great accountability (which great entrepreneurs revel in), and responsibility. They may be pre-sales specialists, support people, marketing people (with programs), customer service and others. Success or failure is really in the hands of the entrepreneur.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Sales And “Product Led Growth”

Partners in Excellence

Customer service, more complete offerings, different sales engagement models, rich partner networks, and other many other things become more important in sustaining growth. We revel in their success, we copy and emulate what they do. ” But dig deep and research them. Those that don’t become carcasses.

Lead Rank 108
article thumbnail

Who Are The “Sales Influencers” In Your Company?

Partners in Excellence

The voice of the customer is critical to every decision–in fact, every day in every facility the conversation is about the customer—and lots of those conversations are with customers who are visiting. Too often, too many organizations say the sales influencers must be sales, marketing, and perhaps customer service.

article thumbnail

Are You Comfortable With Negotiation?

Smooth Sale

Many times, revelations appear that are usually kept quiet. ’ The questions and answers following keep the conversation friendly. Sharing experiences and telling stories will progress into a more in-depth discussion. Likewise, when entering a community room, respect goes a long way.

article thumbnail

Of Course Sales Is About Relationships!

Partners in Excellence

What we do, how we engage, how we create value for customers today is different than it was 10, 20, 30 years ago. It’s about helping our customers and our own companies. Let’s stop reveling in the past as a way to sell what we have now. And in 5 years, it will change again. We’re not alone.

Course 80
article thumbnail

Are You Willing to Move Beyond Impossible?

Smooth Sale

Another outstanding example of qualifying and matching our connections brings about revelation beyond what we know. Volodymyr Zelenskyy’s strength motivates citizens to remain and fight for their freedom. I was introduced to Marta Lopushanska a few years ago, and it was fortuitous.

Hiring 78