Apptivo

DECEMBER 1, 2021

Customer conversion focuses on capturing new leads, moving them through the sales cycle, and finally, converting them to loyal customers. Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. In short, it decreases the customer churn rate.

Retention 98

Retention Churn Customer Loyalty 98

Apptivo

FEBRUARY 13, 2022

Customer service is an important aspect of the hospitality industry. In fact, one can state that customer service is synonymous with the hospitality industry. The hospitality industry is a broader category and it covers important areas like lodging, food and beverages, lodging, travel, and tourism.

Industry 52

Industry CRM Benefit Hotels 52

SugarCRM

JULY 2, 2018

But it’s magic for me because I get outstanding customer service from someone who understands and anticipates my needs. It’s the Customer Journey story in its simplest form. So, who uses our Customer Journey Plugin? The tool helps us reach out globally and establish a unified sales methodology.”. “The

Ideal Customer Profile 24

Ideal Customer Profile Customer SugarCRM Tourism 24