Are You a Salesperson or a Customer Service Person?

The Sales Hunter

The title on your card says “sales.” ” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. They play a key role in the sale process, but I believe strongly salespeople and customer service people are to be doing two different tasks.

Sales Myth: If I Provide Great Customer Service, I Will Never Have to Prospect

The Sales Hunter

Providing great customer service is what every company and salesperson feels they need to be doing. The sales myth is the more focus that is placed on taking care of existing customers and providing them with great service, the less need there will be to prospect. Blog Professional Selling Skills Prospecting customer service prospect prospecting sales prospectingSure, that sounds great.

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To Become A Master Salesperson, Master NON Selling Skills.

Jeffrey Gitomer

To Become A Master Salesperson, Master NON Selling Skills. Tweet Share Everyone talks about “how to sell” Not me. In order to struggle less, you must begin to make the transition from “making a sale” to “creating a buying atmosphere.” ” Most salespeople are taught some “system” of selling. Salespeople are so busy trying to manipulate the selling process, that they disengage the buyer. Customer Loyalty.

The 7 Cs of Customer Service

Tom Hopkins

Customer service is often thought of as an after-thought to be delivered when it's needed. The post The 7 Cs of Customer Service appeared first on How to Selling Skills. Related posts: Handle Sales Challenges Promptly. Building Relationships customer service keeping sales closed sales skills selling skills talking with clients

Selling Skills or Selling Process? Which is Holding You Back.

The Sales Hunter

Mark’s Insights on SALES MOTIVATION. Sales Articles. Selling a Price Increase. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Communication Skills. Retail Sales Trends. Selling Skills or Selling Process? Recently I had a discussion with a sales manager who said the key to success in sales is having an effective sales process. customer. customers.

VIDEO SALES TIP: Whose Outcomes Matter the Most?

The Sales Hunter

Great salespeople are keenly aware of the customer’s expectations and desired outcomes. Customer service can’t simply be something we give lip service to. Blog Customer Service Professional Selling Skills customer service great salespeople video video sales tipIt must be a core value if we ever hope to succeed at the highest levels.

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Are You About to Lose Your Job to an App?

The Sales Hunter

Blog Closing a Sale Cold-Calling Consultative Selling Customer Service Professional Selling Skills Sales Motivation sales motivation selling skills technology value value added Think about this for a moment. Could your job be replaced by an app? Go ahead and laugh, but think about it seriously and the thought may just begin to scare you.

Are Buyers Always Rational?

The Sales Hunter

Regardless of what you sell and the process with which you sell it, there will always be buyers who will not base their buying decision on rational logic. Regardless of what the sale is, there will always […]. Blog Consultative Selling Customer Service Professional Selling Skills B2B b2c closes closing closing a sale emotion prospecting sales selling skills

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Why Sales Will Never Be the “Science of Selling”

The Sales Hunter

Newsflash: Artificial intelligence and a bot will not take your sales job from you, unless you let it. Sales is the “art of selling.” ” It always has been and it always will be for one very simple reason — sales is about a transaction between two human beings. Blog Customer Service leadership Professional Selling Skills Prospecting Sales Motivation customer high-profit prospecting prospecting sales motivation sales prospecting

Your “How We’re Different From Our Competitors” Story

The Sales Hunter

Today I’m excited to share a guest post from Paul Smith, author Sell with a Story. Blog Customer Service Professional Selling Skills Prospecting paul smith prospecting sales prospecting sell with a storyOne of the most important stories a salesperson can tell is a “How We’re Different From Our Competitors” story.

VIDEO SALES TIP: Are You Proud of Being a Salesperson?

The Sales Hunter

Blog Breakthrough Sales University Consultative Selling Customer Service leadership Professional Selling Skills Sales Motivation sales motivation video sales tipGreat salespeople are proud of what they do. This isn’t about being arrogant and boastful. It’s about feeling confident and feeling good about the way you are able to help people.

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Sales Motivation Video: Don’t Pass the Buck!

The Sales Hunter

They are diligent in delivering a high level of service to their customers. Blog leadership Professional Selling Skills Sales Motivation customer service sales motivation sales motivation videoGreat salespeople own the process. They don’t pass the buck. And they treat their colleagues and administrative staff with a high level of respect. Be accountable. Own the process.

Sell Naked! You’ll Shock Your Customers and Yourself at How Good You Are!

The Sales Hunter

Go ahead and sell naked some time. You’ll shock your customers, especially those who are used to dealing with a lot of salespeople. Oh, when I say “naked,” what I mean is going into a customer call with zero sales materials. Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills Prospecting questions sales presentations selling skills

Quit Trying to Define Value for Your Customer!

The Sales Hunter

Check this out: Nordstrom is selling a rock for $85.00. Blog Customer Service pricing Professional Selling Skills Sales Motivation discount discounting price sales motivation selling skillsWould you pay $85.00 for a rock wrapped in leather? I suspect it’s not high up on your gift list, but for somebody it sure is. Does that have you thinking, “Who in their right mind would buy that?”

Sales Motivation Video: Are You Leveraging Your SUCCESS?

The Sales Hunter

Be customer facing! Blog Customer Service Professional Selling Skills Sales Motivation sales call sales motivation sales success videoYou are going to have success this week! Unfortunately, too many salespeople waste their success on a momentary celebration, rather than letting it motivate them to make another call.

VIDEO SALES TIP: The BEST Sales Presentation IS…

The Sales Hunter

Instead, they build strong conversations focused on the customer’s needs. Blog Closing a Sale Consultative Selling Customer Service leadership Professional Selling Skills canned presentation presentation presentation skills sales presentation sales skills video sales tip…NOT a presentation. Great salespeople do not rely on a canned presentation.

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Sales Motivation Video: Skip the Complexity!

The Sales Hunter

” That’s right, if you break those complex situations down into manageable tasks, you will be on your way to more AND better sales! Too many people are struggling in their sales career, for no […]. Blog Customer Service Professional Selling Skills Sales Motivation goal setting sales goals sales motivation sales motivation video sales success

Starbucks and Munich… What I Learned

The Sales Hunter

Blog Consultative Selling Customer Service Professional Selling Skills Sales Training customer needs selling skills While sitting in the Munich train station drinking my Pike Place coffee, I’m struck by not only the uniformity of how Starbucks does what it does, but also by the differences in what they do. Now, let’s look at the facts. Munich, Germany and Seattle, Washington USA (home of Starbucks) are at least 8,000 miles […].

VIDEO SALES TIP: Your Sales Presentation Sucks

The Sales Hunter

I know it sounds harsh, but your sales presentation sucks — if you are relying on it so heavily that it is a roadblock to authentic dialogue. What happens when you come into a meeting with the customer or prospect and you are determined to stick to the presentation is you may actually shut down any […].

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VIDEO SALES TIP: Success in Sales Depends on Knowing THESE…

The Sales Hunter

Your customer’s desired outcomes! And THAT is how you are able to sell at full price. But when you thoroughly understand what your customer really wants, you are in a much better […]. Blog Closing a Sale Professional Selling Skills Prospecting benefits customer service features prospecting sales success video sales tip THAT is where your focus needs to be.

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VIDEO SALES TIP: What Your Sales Presentation MUST NOT BE

The Sales Hunter

Have you listened to your sales presentation lately? I meet so many salespeople who come across more as a professor giving a lecture rather than an advocate offering customers solutions. It’s better to have a conversation with your customer. Blog Consultative Selling Customer Service Sales Motivation sales presentation selling skills video video sales tip Does it sound like a lecture?

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Sales Motivation Video: What Insights Are You Going To Share This Week?

The Sales Hunter

Do you want to stand out as a sales leader? Then you need to be sharing new insights with your customers. These insights don’t have to be just about what you sell, but could be about anything that is of benefit to […]. Blog Consultative Selling Customer Service Motivational Sales Speaker Professional Selling Skills Sales Motivation leader leadership sales leadership sales motivation sales motivation video video

Quit Asking “Feature” Based Questions and You’ll Boost Your Sales

The Sales Hunter

This is the easiest way for you to increase your sales! If you want to significantly alter your sales results, here is one of the most powerful things you can do. Blog Consultative Selling Customer Service Professional Selling Skills Prospecting benefits features prospect prospecting question questioning sales questions That’s right! Quit asking “feature” based questions and start asking “outcome” based questions.

I Don’t Sell. I Help People With Their Problems.

The Sales Hunter

His response was, “No, that’s the last thing I would want to be, I don’t sell at all. Blog Closing a Sale Cold-Calling Consultative Selling Customer Service leadership Professional Selling Skills price pricing sales leadership sales skills sellingListening to a successful small business person being interviewed a few weeks ago, I was struck by a comment he made about his success.

Stop Closing Sales and Start Providing Value, or Lose to Price | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer

Jeffrey Gitomer

Tweet Are you trying to figure out some manipulative way of closing the sale or asking for the sale? Hers’s another question for you – Is it more powerful for you to ask for the sale or for the customer to ask, “When can we get started?” Or worse, are you wondering when the best time to close is?

VIDEO SALES TIP: This is What Makes You a Salesperson…

The Sales Hunter

Helping people is sales! Take pride in being a salesperson, regardless of your title, because if you help people, you are selling. Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills Sales Development Training helping salespeople selling success in sales video sales tipEvery now and then, I hear of or meet people who are adamant they are not a salesperson.

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VIDEO SALES TIP: A Great Elevator Speech? Here’s How…

The Sales Hunter

Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. . Blog Consultative Selling Customer Service Professional Selling Skills Prospecting Sales Motivation elevator speech prospecting sales motivation selling skills video video sales tip It’s no news flash that you should have an elevator speech. How good is yours?

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Sales Motivation Video: Why You Should Call Your Best Customer

The Sales Hunter

Call your best customer. Because your best customer will pump you up, possibly give you some more business and definitely help you build momentum for your day and week. Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation best customer sales motivation Let’s start the week off on a high note.

VIDEO SALES TIP: Influence and What It Can Do…

The Sales Hunter

This isn’t just about the impact it has on your customers, prospects and colleagues, […]. Blog Cold-Calling Consultative Selling Customer Service leadership Motivational Sales Speaker Professional Selling Skills Sales Motivation influence sales influence sales leadership sales motivation I meet salespeople all the time who underestimate the influence they have on the people around them.

Securing Repeat Sales from Existing Customers with 2/2/2

The Sales Hunter

Each contact you make is designed to help you move from thanking the customer for their business to securing more business. Two days after the customer makes their purchase, reach out to them with a phone call thanking them for buying and making sure they received what they wanted with regard to the benefits they were looking to fill. The objective of this call is to not only have the customer appreciating you more, but also to begin understanding better their needs.

The Sales Profession in the Year 2050

The Sales Hunter

What is the sales profession going to be like in the year 2050? Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation sales motivation selling Remember the 1969 song “In The Year 2525?” ” If you’re too young to remember the song, you better pay attention. If you do remember the song, you may choose to read out of commitment to the industry or mere fascination as […].

Sales Leadership Begins With Having Industry Knowledge

The Sales Hunter

Are you as smart as your customer when it comes to knowing how your industry operates? Why should a customer make time to speak with us if we don’t have a level of industry knowledge they would find value in? There are far too many salespeople going through the sales motions without a foundational […]. Blog Customer Service leadership Professional Selling Skills Sales Motivation industry knowledge sales leadership

Sales Motivation Video: Steer Clear of Canned Presentations

The Sales Hunter

Great salespeople know they need to listen closely to their customer so the discussion focuses on the customer’s distinct challenges and needs. Blog Customer Service Professional Selling Skills presentation sales presentation sales skills video sales tipAre you relying on a canned presentation? If you want to be great, that’s not a good idea! I want to challenge you to steer clear of the canned presentations.

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Sales Strategy: Managing the Year-End Calendar

The Sales Hunter

It seems strange but every year we have to keep in mind that November and December are not normal months when it comes to making sales calls. Depending on the industry you’re selling to, things can change — but no matter what, these two months have holidays and, for many people, vacations scheduled. Set your own calendar up to where you have all of your major sales calls that you need to make to ensure you close the year properly completed by Dec.

6 Ways Salespeople Kill Sales

The Sales Hunter

Ignoring the customer. Trying to prove the customer is wrong. Failing to ask for the sale. We in sales are a finicky group. We may not think of ourselves as being self-centered, but in reality, there are too many situations where we become exactly that when we are with a customer. We need to be continually assessing our sales process and challenging ourselves on these six items and ask ourselves how close we are coming to doing them.

VIDEO SALES TIP: Your Customer Wants Outcomes, Not “Benefits”

The Sales Hunter

” But if you really want to succeed in sales, you better focus instead on your customer’s outcomes. Check out the below video to see what I mean about outcomes rather than benefits: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. . Sure, we’ve all heard that salespeople need to focus on “benefits,” not “features.”

VIDEO SALES TIP: Gold Mine? Customer Insights You Can Use Elsewhere

The Sales Hunter

Every sales call is an opportunity to learn insights from one customer — that you can then apply with other customers. I’m talking about broader business insights that equip you to better serve other customers. To see what I mean, check out this video: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .

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10 Best Sales Questions to Use When Talking with a Customer

The Sales Hunter

Below are what I’ve found are the 10 best sales questions you can use. Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting Purchasing Department listening prospecting purchasing department questions sales process sales prospecting selling techniquesOne of the best things any salesperson can do is develop a list of 10 questions they feel comfortable asking.

Sales Motivation Video: Whose Problem Are You Focused On?

The Sales Hunter

You likely know your product or service inside and out, but how well do you know what your customer wants? In my experience, sales success is found where you focus. Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation sales motivation How well acquainted are you with their problem and the solutions they desire? Check out the video to see what I mean: Copyright 2014, […].

6 Reasons Dogs Can Sell Better Than Many Humans

The Sales Hunter

Dogs can sell better than many humans. Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Sales Motivation engaging sales skills selling value added Yes, this is random but hear me out. Dogs are loyal to those who take care of them. Dogs learn pretty quickly where their food comes from, and once they know, they become quite focused on the person.