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Artificial Intelligence: when to rely on it for your hotel decisions

Connext Digital

Don’t worry about replacing your human front desk staff — tools like Connie are meant to prevent long queues from forming in lobbies, create memorable experiences, and help teams perform better. The Hotel Technology Year In Review Chatbots can answer questions about opening hours, services, restaurants and much more.

Hotels 52
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What is a help desk? How is it helpful for the sales field?

Apptivo

How is help desk useful for the sales field? Help desk- the catalyst that eases every sales person’s job! Are you tired of drowning in a sea of customer enquiries and support requests? In a world where customers are the kings and queens, providing exceptional service has become the key to winning their hearts and wallets.

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5 Ways To Improve Your Customer Retention Rate

Apptivo

Customer conversion focuses on capturing new leads, moving them through the sales cycle, and finally, converting them to loyal customers. Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. In short, it decreases the customer churn rate.

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Can Distributors Reduce Price to Attract Customers?

Distribution Pricing Journal

As price lowers, sales go up along the demand curve. If prices rise, sales drop. Can you reduce price to attract new customers? You also risk creating an expectation with all your customers that another discount is around the corner. Perhaps even worse is the impact on your brand in the eyes of your customers.

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Role Of CRM In Travel And Tourism Industry

Apptivo

Travel and tourism have been a significant part of everyone’s life since the ancient period. The development in science and technology gave rise to a distinct travel and tourism industry. The travel and tourism industry is a developing industry. For instance, the industrial period saw a distinct shift in travel and tourism.

Tourism 97
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How Digital Transformation Enhances CX in the Tourism Industry

SugarCRM

With the travel industry back open for business, many tourism and booking operators are grappling with the seismic customer shifts during the pandemic and the need to provide a frictionless customer experience that delights across all touchpoints. The tourism industry has always had a strong focus on meeting customer needs.

Tourism 26
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Benefits Of CRM In Hospitality Industry

Apptivo

Customer service is an important aspect of the hospitality industry. In fact, one can state that customer service is synonymous with the hospitality industry. The hospitality industry is a broader category and it covers important areas like lodging, food and beverages, lodging, travel, and tourism.