Customer Service is a Product of Your Company’s Culture

The Sales Hunter

It’s easy for people believe they offer customer service. Challenge is customer service is a moving target. The hospitality industry is built around customer service, and yet even within this industry, there are wide ranges […]. Blog Customer Service Professional Selling Skills customer customer service parisIt’s another thing to do it.

Are You a Salesperson or a Customer Service Person?

The Sales Hunter

If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. They play a key role in the sale process, but I believe strongly salespeople and customer service people are to be doing two different tasks. Salespeople are all about maximizing revenue for their company, and they do that primarily by getting new customers and selling incremental volume to existing customers.

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Sales Myth: If I Provide Great Customer Service, I Will Never Have to Prospect

The Sales Hunter

Providing great customer service is what every company and salesperson feels they need to be doing. The sales myth is the more focus that is placed on taking care of existing customers and providing them with great service, the less need there will be to prospect. Blog Professional Selling Skills Prospecting customer service prospect prospecting sales prospectingSure, that sounds great.

Selling Skills for Non-Sales Roles

Richardson

The most effective organizations are observing this change and taking the opportunity to redevelop their approach to the customer. They are finding ways to marshal more of their resources to meet the customer’s need for ongoing support more effectively.

To Become A Master Salesperson, Master NON Selling Skills.

Jeffrey Gitomer

To Become A Master Salesperson, Master NON Selling Skills. Tweet Share Everyone talks about “how to sell” Not me. ” Most salespeople are taught some “system” of selling. Salespeople are so busy trying to manipulate the selling process, that they disengage the buyer. What is selling about? Let me give you the non-sales skills version. These are the life skills that will help you rise to the top. Customer Loyalty.

The 7 Cs of Customer Service

Tom Hopkins

Customer service is often thought of as an after-thought to be delivered when it's needed. The post The 7 Cs of Customer Service appeared first on How to Selling Skills. Building Relationships customer service keeping sales closed sales skills selling skills talking with clientsI think it should be incorporated into every client contact. Related posts: Handle Sales Challenges Promptly. Who are you helping? Or yourself?

VIDEO SALES TIP: Whose Outcomes Matter the Most?

The Sales Hunter

Great salespeople are keenly aware of the customer’s expectations and desired outcomes. Customer service can’t simply be something we give lip service to. Blog Customer Service Professional Selling Skills customer service great salespeople video video sales tipIt must be a core value if we ever hope to succeed at the highest levels.

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Can I Fire a Customer?

The Sales Hunter

Yes, you can fire a customer and you need to fire more than just one! How much time do you spend on customers that are doing nothing but taking time away from you that would be better spent […]. Blog Customer Service Professional Selling Skills customer customer service price price increase pricingThe end of the year is a perfect time to be honest with yourself and your business.

Your Customers Don’t Want to Buy From You

The Sales Hunter

I hate to break the news to you, but your customers really don’t want to buy from you. Blog Closing a Sale Customer Service pricing Professional Selling Skills close closing closing a sale customer service price sales closing Just so you don’t get too upset, keep in mind that they don’t want to buy from your competitors either. What is really disturbing is they haven’t wanted to buy from you for a long time. […].

Are You About to Lose Your Job to an App?

The Sales Hunter

Blog Closing a Sale Cold-Calling Consultative Selling Customer Service Professional Selling Skills Sales Motivation sales motivation selling skills technology value value added Think about this for a moment. Could your job be replaced by an app? Go ahead and laugh, but think about it seriously and the thought may just begin to scare you.

Are Buyers Always Rational?

The Sales Hunter

Regardless of what you sell and the process with which you sell it, there will always be buyers who will not base their buying decision on rational logic. Blog Consultative Selling Customer Service Professional Selling Skills B2B b2c closes closing closing a sale emotion prospecting sales selling skills

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What Do You Know About Your Customer’s Customer?

The Sales Hunter

How much do you know about your customer? Let’s go a step further and ask, “How much do you know about your customer’s customer?” Blog Consultative Selling Customer Service leadership Professional Selling Skills customer customer service Most salespeople are quick to say they know a lot but when challenged they really know very little.

Your “How We’re Different From Our Competitors” Story

The Sales Hunter

Today I’m excited to share a guest post from Paul Smith, author Sell with a Story. Blog Customer Service Professional Selling Skills Prospecting paul smith prospecting sales prospecting sell with a storyOne of the most important stories a salesperson can tell is a “How We’re Different From Our Competitors” story.

Sell Naked! You’ll Shock Your Customers and Yourself at How Good You Are!

The Sales Hunter

Go ahead and sell naked some time. You’ll shock your customers, especially those who are used to dealing with a lot of salespeople. Oh, when I say “naked,” what I mean is going into a customer call with zero sales materials. Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills Prospecting questions sales presentations selling skills

Starbucks and Munich… What I Learned

The Sales Hunter

Blog Consultative Selling Customer Service Professional Selling Skills Sales Training customer needs selling skills While sitting in the Munich train station drinking my Pike Place coffee, I’m struck by not only the uniformity of how Starbucks does what it does, but also by the differences in what they do. Now, let’s look at the facts. Munich, Germany and Seattle, Washington USA (home of Starbucks) are at least 8,000 miles […].

Quit Trying to Define Value for Your Customer!

The Sales Hunter

Check this out: Nordstrom is selling a rock for $85.00. Blog Customer Service pricing Professional Selling Skills Sales Motivation discount discounting price sales motivation selling skillsWould you pay $85.00 for a rock wrapped in leather? I suspect it’s not high up on your gift list, but for somebody it sure is. Does that have you thinking, “Who in their right mind would buy that?” ” Clearly somebody would (and is!),

10 Mistakes Salespeople Make and Why You Can’t Afford to Make Any of Them!

The Sales Hunter

Blog Consultative Selling leadership Professional Selling Skills customer customer service customers prospect prospecting It’s not my nature to be negative, but sometimes the best ways to point things out is by expressing it in a negative manner. Here are 10 mistakes salespeople make (hopefully you will see why you can’t afford to make even one of them!) Failing to gain a relationship with others beyond just […].

I Don’t Sell. I Help People With Their Problems.

The Sales Hunter

His response was, “No, that’s the last thing I would want to be, I don’t sell at all. Blog Closing a Sale Cold-Calling Consultative Selling Customer Service leadership Professional Selling Skills price pricing sales leadership sales skills sellingListening to a successful small business person being interviewed a few weeks ago, I was struck by a comment he made about his success. He was asked if he saw himself as a salesperson.

Shut Up! You Talk Too Much

The Sales Hunter

While sitting in a Starbucks, I couldn’t help but overhear a conversation going on next to me between a salesperson and customer. She truly believed in what it was she was selling, but the problem was her passion overtook any sense of intelligence with how to sell. I can’t recall more than twice when the customer did any talking, and both of those times were on totally unrelated subjects — the weekend and the weather.

What Do Your Customers Remember After You Leave?

The Sales Hunter

When talking about this, I say it goes far beyond what you’re selling and is critical regardless of whether or not you close a sale. Have you ever asked yourself what you think your customer is thinking after you leave? Mark Hunter is the author of High-Profit Selling: Win the Sale Without Compromising on Price. Blog Customer Service Professional Selling Skills Sales Motivation customer service sales motivation

6 Reasons Dogs Can Sell Better Than Many Humans

The Sales Hunter

Dogs can sell better than many humans. Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Sales Motivation engaging sales skills selling value added Yes, this is random but hear me out. Dogs are loyal to those who take care of them. Dogs learn pretty quickly where their food comes from, and once they know, they become quite focused on the person. Think about this from a salesperson’s perspective.

If You Want Different Customers, You Have to Look at Yourself

The Sales Hunter

Blog Professional Selling Skills Prospecting customer service integrity prospecting sales prospectingOne of the elements I enjoy is coaching salespeople and sales managers. In this role, I get to see up close what makes people tick. I’m always surprised when people ask me why they aren’t able to attract the really great clients. My response always begins with the need for the salesperson to first look […].

Sales Motivation Video: Don’t Pass the Buck!

The Sales Hunter

They are diligent in delivering a high level of service to their customers. Blog leadership Professional Selling Skills Sales Motivation customer service sales motivation sales motivation videoGreat salespeople own the process. They don’t pass the buck. And they treat their colleagues and administrative staff with a high level of respect. Be accountable. Own the process. Check out the video to see what I mean: Copyright 2015, Mark Hunter […].

Why Sales Will Never Be the “Science of Selling”

The Sales Hunter

Sales is the “art of selling.” Blog Customer Service leadership Professional Selling Skills Prospecting Sales Motivation customer high-profit prospecting prospecting sales motivation sales prospectingNewsflash: Artificial intelligence and a bot will not take your sales job from you, unless you let it. ” It always has been and it always will be for one very simple reason — sales is about a transaction between two human beings.

Quit Saying “Honestly” and “To Tell the Truth” Unless You Are a Liar

The Sales Hunter

Allowing the customer to have confidence is a requirement if we expect to close a sale. You have to use different descriptive words that allow the customer to feel what it is you’re saying without giving them any sense to doubt anything you’ve said. It’s not what you think the meaning of the word is; it’s what your customer thinks the meaning of the word is that can and will do damage to your ability to close a sale.

How Much Do You Know About Your Customer’s Customer?

The Sales Hunter

Why is your customer in business? Who is their customer? How do their customers benefit from what they provide to them? Recently, I was working with a salesperson calling on customers and this issue came to light. The reason it came to light is the salesperson was selling to customers who suddenly found themselves […].

The Slow Death of a Business

The Sales Hunter

It’s 7:40 AM and I am the only customer. Blog Customer Service leadership Networking Professional Selling Skills Sales Motivation falling sales lost profits sales sales motivation Not long ago, I was sitting in a restaurant known for its breakfast. Ten years ago, you couldn’t find a seat in this place at this time of day. Now it’s a question of how much longer can the restaurant hold on. What changed? Everything, […].

Quit Asking “Feature” Based Questions and You’ll Boost Your Sales

The Sales Hunter

Blog Consultative Selling Customer Service Professional Selling Skills Prospecting benefits features prospect prospecting question questioning sales questions That’s right! Quit asking “feature” based questions and start asking “outcome” based questions. This is the easiest way for you to increase your sales! If you want to significantly alter your sales results, here is one of the most powerful things you can do.

VIDEO SALES TIP: Are You Proud of Being a Salesperson?

The Sales Hunter

Blog Breakthrough Sales University Consultative Selling Customer Service leadership Professional Selling Skills Sales Motivation sales motivation video sales tipGreat salespeople are proud of what they do. This isn’t about being arrogant and boastful. It’s about feeling confident and feeling good about the way you are able to help people. If you are not proud of what you do, authentic greatness and success will always elude you.

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5 Lessons Every Salesperson Can Learn from the Apple Launch

The Sales Hunter

Put aside the debate about the Apple Watch and let me share with you 5 things I learned from the launch of it that are going to help me sell better: 1. Provide your customer with valuable information that will have them wanting to keep your appointment. Blog Closing a Sale Consultative Selling Customer Service leadership Professional Selling Skills Sales Motivation apple apple watch sales leadership sales motivation

Sales Motivation Video: Are You Leveraging Your SUCCESS?

The Sales Hunter

Be customer facing! Blog Customer Service Professional Selling Skills Sales Motivation sales call sales motivation sales success videoYou are going to have success this week! Unfortunately, too many salespeople waste their success on a momentary celebration, rather than letting it motivate them to make another call. You leverage your success best when you let it come through in your voice and your motivation when you continue to interact […].

Certain Words Could Be Sending the Wrong Message

The Sales Hunter

Those could be the exact words, though, that are sending the wrong message to your customer or prosp ect. Blog Customer Service Professional Selling Skills Prospecting customer service professional selling skills prospecting sales prospect sales prospectingThere are some words we say without even thinking about them. Check out my below video to see what I mean, and then give me your reaction in the comment section!

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Average Salespeople Talk About Their Products. Great Salespeople Talk About Their Customer’s Business.

The Sales Hunter

Do your customers really care about what it is you sell? Sorry, but more times than not, the customer’s interest level in what you’re selling is at best top-level only. If this is the case, then why do you spend the limited amount of time you have with your customer talking about things your customer really isn’t interested in? This does not mean you don’t talk at all about what you sell.

Are Your Questions Relevant to the Customer? Think S.T.O.P.

The Sales Hunter

A huge problem salespeople struggle with is asking questions — not only asking the customer questions, but making sure the questions are actually relevant to the customer. Blog Cold-Calling Consultative Selling Customer Service leadership Professional Selling Skills questioning skills questions sales call

Stop Using Your Brain as Your CRM

The Sales Hunter

Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting Purchasing Department Sales Development Training Sales Motivation CRM customer customer service sales information I would be a rich person if I was paid a dollar each time a salesperson told me they don’t enter most information into their CRM system because they have a good memory and can remember.

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3 Key Ways Excellent Customer Service Benefits Distributors

The Brooks Group

Even—or especially—in tough economic times, investing in your organization’s customer service function is critical for your overall business and profitability strategy. Savvy distributors are providing their service department with consultative selling skills training so they are able to: 1. better understand the customer’s pain points, and. use this information to maximize the value derived from purchased products and services.

VIDEO SALES TIP: A Great Elevator Speech? Here’s How…

The Sales Hunter

Blog Consultative Selling Customer Service Professional Selling Skills Prospecting Sales Motivation elevator speech prospecting sales motivation selling skills video video sales tip It’s no news flash that you should have an elevator speech. How good is yours? My guess is that if you aren’t including questions in your “speech,” then it doesn’t stand out at all.

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Sales Motivation Video: What Insights Are You Going To Share This Week?

The Sales Hunter

Then you need to be sharing new insights with your customers. These insights don’t have to be just about what you sell, but could be about anything that is of benefit to […]. Blog Consultative Selling Customer Service Motivational Sales Speaker Professional Selling Skills Sales Motivation leader leadership sales leadership sales motivation sales motivation video video Do you want to stand out as a sales leader? Of course you do!

VIDEO SALES TIP: Gold Mine? Customer Insights You Can Use Elsewhere

The Sales Hunter

Every sales call is an opportunity to learn insights from one customer — that you can then apply with other customers. I’m talking about broader business insights that equip you to better serve other customers. Blog Consultative Selling Customer Service Professional Selling Skills Prospecting customer sales selling skills video sales tip

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Sales Motivation Video: Why You Should Call Your Best Customer

The Sales Hunter

Call your best customer. Because your best customer will pump you up, possibly give you some more business and definitely help you build momentum for your day and week. Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation best customer sales motivation Let’s start the week off on a high note.