A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

Then again, when customer conversations stray dangerously close to the constraints of what is comfortable, why not at least pursue what just might be possible? Based on the quality of customer insights you have gleaned by going off-script in your conversations? From customer success.

3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Do you have a customer retention scorecard? Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And your own performance is measured and compared with the ratings customers provide on a quarterly basis.

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2 Ways Internal Client Experiences are key to External CXs

Babette Ten Haken

Customer experience seems to be on everyone’s mind these days. Paying lip service and talking the talk is different than consistently walking the walk. The impact of the quality of their experiences – as internal customers – is key in executing CX strategy to external customers.

SME 168

Who are the Smartest People in Your Organization?

Babette Ten Haken

When we better serve each other, we better serve our customers. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. The smartest people in your organization have compelling stories to share. Plus, they are a treasure trove of knowledge.

Are Your Employees invested in Your Company Story?

Babette Ten Haken

With each other, and for each other, on behalf of serving your company’s customers. Because marketing materials often are focused on customer acquisition and stockholders, rather than attracting and retaining of internal employee stakeholders.

The What You Do Story is Key to Retaining Clients

Babette Ten Haken

And, not assuming customer connection is “someone else’s” responsibility. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services.

SME 106

Storytelling Outcomes influence Post Sale Customer Expectations

Babette Ten Haken

Storytelling outcomes influence post-sale customer expectations about long-term experiences with products, services and solutions. In addition, the stories you tell impact investor, customer, and co-worker expectations of how it is going to be: working with you, yourself.

3 Ways Your Value Added Customer Experience Efforts are not Valued

Babette Ten Haken

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? What you do, when you are not actively selling, engineering, coding and serving, adds value to each customer’s experience of how it is to work with you.

Does Making Excuses retain Your Clients Long Term?

Babette Ten Haken

When you continuously are making excuses for poor product quality and performance or sub-par service and maintenance, how invested are you in client success? Yet, your company may not have the breadth and depth to deliver on their product and service specifications.

SME 101

Why are You telling only Half Your Professional Story?

Babette Ten Haken

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Why Your Professional Speak creates Biased Listeners

Babette Ten Haken

And that, once impressed, you also assume these influencers and decision makers will buy into whatever product, service or solution you are selling, pitching or proposing. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

SME 99

Does Cupcake Sprinkles Storytelling convince Clients? Part 1

Babette Ten Haken

Then why are you experiencing greater rates of employee and customer churn than you have in the past? Consider how you have your customers’ backs, to make them successful and retain them. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

SME 91

How an Inclusive Storytelling Culture retains Customers

Babette Ten Haken

And, often, these activities are outsourced to folks who are not as invested as you are in retaining not only your customers, but also your employees. Because when storytelling captures employee stakeholder voices from across the organization, customers become more invested in you.

Are We Storytelling compelling Customer Retention Experiences?

Babette Ten Haken

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. These simply are what we do, on behalf of all of our customers.

3 Ways reacting does not make You Professionally Relevant

Babette Ten Haken

Become professionally curious about how all the people in your entire department, division or company serve customers. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services.

SME 99

2 Ways We create Unforgettably Innovative Customer Experiences

Babette Ten Haken

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”.

How are You reinforcing Business Growth Status Quo?

Babette Ten Haken

Except that new customer acquisition is, well, flat or nonexistent. And cash flow appears to be flowing, which means that customers are paying invoices on time. So why try to hire “new” customers? She is a member of SME, ASQ, SHRM and the National Speakers Association.

SME 96

Engagement Experience fuels Customer Experience

Babette Ten Haken

The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another.

Collaborative Revenue Generation is Everyone’s Job Function

Babette Ten Haken

Consider that each employee touches some aspect of the customer acquisition and retention process. I offer you 16 collaboration exercises to jump-start collaborative customer retention in your own career trajectory. Better yet, ask your current customers.

When We leverage Our Customer Retention Superpower

Babette Ten Haken

Each of us has a customer retention superpower. And our unique qualities, actions, beliefs and behaviors keep customers glued to our sides, year after year. Because if, and when, we leave our current employer, why is it that some of our customers follow us to our next employer?

Why Business Decision Makers tune out Left Brain Thinkers

Babette Ten Haken

Think about the implications for employee experience and customer experience. Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Ah, the life of left brain thinkers is complex and frustrating.

Will Customers evaluate Your Storytelling Credibility?

Babette Ten Haken

Your customers will try to evaluate your storytelling credibility. Especially if the customer stories you tell seem too good to be true. So, of course, her customers were not invested in them, either. Compelling storytelling fuels customer retention.

Why Our Professional Spiel falls short on Credibility and Buy In

Babette Ten Haken

Our professional spiel creates stakeholder and customer experiences. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. She is a member of SME, ASQ, SHRM and the National Speakers Association.

SME 99

Are Clients hiding Their Real Business Stories from Us?

Babette Ten Haken

When we sell to them, design for them, implement solutions or engage in customer service activities. Initially, we are excited to do business with these clients, even if they already are existing customers. What clients tell us may not fully describe current customer needs.

SME 99

Are you outsourcing or insourcing company storytelling?

Babette Ten Haken

Because, more often than not, agency clients are more interested in telling business and use cases to acquire customers and justify stockholder return on investment. A storytelling culture connects what everyone “does” on behalf of better serving each other, and their customers.

Differentiation is about seeking Business Common Ground

Babette Ten Haken

And service is off the mark. Consequently, customers realize they have no reason to continue doing business with us. Seeking business common ground differentiates the customer’s experience of us. Book an appointment with me to better serve your customers.

SME 103

Clients do not care about Our Job Titles. Neither should We.

Babette Ten Haken

Our delivery to colleagues and customers is as distinctive as each one of us. Over time, job titles are worthless to clients if these titles do not translate into valuable service delivery. She is a member of SME, ASQ, SHRM and the National Speakers Association.

SME 95

Why Left Brain Thinkers should run your next Sales Team Meeting

Babette Ten Haken

The situation left one of my customers double-billed for two different versions of an interactive on-line catalogue product. Let’s just say, moving forward, we became quite a team, together, working on behalf of our customers and each other. Really?

Create a Toxic Customer Exit Strategy and save Your Sanity

Babette Ten Haken

I recommend creating a toxic customer exit strategy. Otherwise, toxic customers walk all over you, your colleagues and your organization. A toxic customer exit strategy is just that: what are the key indicators that it is time to jettison this particular client relationship.

Professional Communication Soft Skills are more than Talk

Babette Ten Haken

Because professional communication soft skills create employee and customer experiences: about you and your unique mindset. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services.

SME 90

Artificial Customer Conversations beget Artificial Customer Experiences

Babette Ten Haken

Is your business fostering artificial customer experiences due to reliance on technology as the primary interface for customer conversations? Listening strategies and tools for the voice of the customer can produce skewed insights. What subset of customers’ voices are captured?

Why Collaborative Storytelling is Profitable Storytelling

Babette Ten Haken

Or, tell these stories, compellingly, while acquiring or retaining customers. Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? Often, these customer stories catalyze other clients to initially do business with us.

SME 102

Why Professional Terminology gets in Your Way Professionally

Babette Ten Haken

Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention.

SME 92

18 Ways to create a more effective Customer Retention Strategy

Babette Ten Haken

These 18 ways create a more effective customer retention strategy. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. And what is important to customers throughout that time period.

Difficult Customers? Read this Customer Retention Blog Review.

Babette Ten Haken

We all experience difficult customers, from time to time. When we only have one customer as our “one and only” customer, well, things become challenging. In order to deliver product, service and experiential quality excellence. The post Difficult Customers?

Why Professional Communication is impeded by Your Biases

Babette Ten Haken

Ultimately, customer experience reflects this scenario as customer success and customer retention also are impacted. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services.

SME 79

Are You overly dependent on Professional Feedback?

Babette Ten Haken

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. . Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

SME 87

Are You creating an impactful Customer Retention Team?

Babette Ten Haken

What does it take to create an impactful customer retention team? Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!” Creating an impactful customer retention team starts by figuring out who “your people” are.

Are Your Engaged Employees Relentlessly Curious Employees?

Babette Ten Haken

Because they are key to positive customer experiences. And they fuel customer success and customer retention. When engaging with and serving customers? First, does employee-focus translate into customer-focus?

Churn 88

3 Common Scenarios scream for Innovative Customer Retention

Babette Ten Haken

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. First of all, customers continuously re-evaluate why they do business with us. Clarify the context of the customer’s issues.