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Confusing Customer Service Delivery with Customer Experience Delivery?

Babette Ten Haken

Do we really understand the difference between customer service delivery and customer experience delivery? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility.

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Why Chatbots Have Become Essential in Customer Service Strategies

Pipeliner

This little tool found on most business websites is helping customers from all over the world by being a middleman guiding customers to the information they need, like an automated reception desk. Chatbots are the newest software add-ons taking over the internet, and their influence is growing. What is a chatbot?

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Optimize Your CRM: Strategies for Effective Utilization

The Center for Sales Strategy

Many seem to fall into this trap, believing they've mastered their software when, really, they're only scratching the surface. The truth is that most CRM software holds a treasure trove of features and functionalities that are left to gather digital dust, waiting to be explored. This data point may, in fact, reflect reality.

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Lead Capture Pages 101: Importance, Strategies, and Software

LeadBoxer

If you spend more of your time scouring the internet for leads than actually closing deals, consider adding lead capture pages to your marketing strategy. With the right software and strategies, you can get a lead capture page up, running, and working for your business in no time. What is a Lead Capture Page?

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Do You Ensure a Smooth Running Customer Service Department?

Smooth Sale

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

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The Best Free Call Tracking Software (+Tips for Picking the Right One)

Hubspot Sales

Building a successful inbound strategy relies on getting prospects to come to you. Ultimately, by leveraging free or affordable call tracking tools, sales teams can better cater their calls to prospects, while also helping their businesses gain valuable, data-driven insights into which campaigns are primed for customer engagement.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.