Viva Customer Service! 3 Takeaways from ICMI’s CC Demo
NOVEMBER 21, 2018
Instead of leaving customer service success up to the roll of a dice, contact center leaders from across the country met for three days to discuss industry trends, consider upcoming challenges, and learn about the latest technology solutions. While it may be tempting to skimp on new-hire training altogether, studies show that training programs can decrease time to productivity by 50% and increase confidence by as much as 80%. The post Viva Customer Service!