Babette Ten Haken

AUGUST 23, 2018

Do you have a customer retention scorecard? Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And your own performance is measured and compared with the ratings customers provide on a quarterly basis. You know what I am talking about. Start moving one millimeter forward, today.

Retention 154

Retention Customer Revelation Loyalty 154

Babette Ten Haken

SEPTEMBER 24, 2018

When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense? Based on the quality of customer insights you have gleaned by going off-script in your conversations? Or do you automatically follow what the system tells you to do next? Today and Tomorrow.

Ideal Customer Profile 221

Ideal Customer Profile Retention Strategy SME 221

Babette Ten Haken

SEPTEMBER 5, 2018

Instead, clients expect products and services – and us – to become better and better over the duration of their relationship with us and with our organization. Because you move beyond the systems and processes which make you complacent. Instead, value added customer experience becomes your responsibility. .

Customer 109

Customer SME Retention Engineering 109

Lessonly

JULY 8, 2019

Lessonly ’s training management system (TMS) blends these three Ms, and our customers are learning and growing because of it. So, what is a training management system and how can it help a team thrive? With Lessonly’s learning management system, examples of modularization are everywhere. It’s because you’re human.

System 20

System Training Software Software 20

SugarCRM

APRIL 19, 2022

Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Chatbots and automated systems.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

PandaDoc

OCTOBER 3, 2023

AI-powered CRM systems like Salesforce can automatically log details, adjust inventory, and set strategic follow-ups, which is simply impossible within a strict meeting schedule. Run workshops or surveys to understand the daily challenges of your team members. Can data systems handle real-time analytics?

Lead Rank 52

Lead Rank Sales Process Lead Scoring Outsourcing Services 52

PandaDoc

APRIL 3, 2023

Training your team requires providing them with more than a manual and a few workshops before sending them out into the field. Consider integrating your sales team with other departments to help train in areas like customer service, and get more insights into product development.

Training 98

Training Hiring Construction Case Study 98

Hubspot Sales

SEPTEMBER 1, 2023

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Remember, if the data that goes into the system is biased, the output will face the same problem. “If

Training 94

Training Policies Guidelines How To 94

Hubspot Sales

MARCH 7, 2023

If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused. Demonstrating your experience in sales or customer service will be a plus. Consider a time you had to deal with an angry customer.

Hiring 80

Hiring Account Retention Report 80

Pipeliner

JUNE 13, 2019

For over two decades Scott Greenberg has energized audiences with his presentations and workshops on leadership and coaching skills as well as mindset. He was an owner of two Edible Arrangement franchises in Los Angeles for ten years and won “Best Customer Service” and “Manager of the Year” out of more than 1000 locations worldwide.

Coaching 40

Coaching Retail Social Selling Consumer 40

Babette Ten Haken

FEBRUARY 18, 2019

Yet, these systems are not quite human. One of the most potent stories I tell in my One Millimeter Mindset workshops and keynotes concerns the profitability resulting from moving past limitations imposed by organizational naysayers. That model is so, well, “yesterday.” However, your employee stakeholders certainly are.

Retention 74

Retention Ideal Customer Profile Strategy Hiring 74

Babette Ten Haken

MARCH 6, 2019

As a result, they take their eyes off customers. Someone else is handling this” or “I entered this step into our project management system. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. And, they rationalize their actions with assumptions like these.

Ideal Customer Profile 72

Ideal Customer Profile Churn SME Loyalty 72

Babette Ten Haken

OCTOBER 11, 2018

These strategies are part of my professional development workshops. Or, does “The Way We Do Things” reflect a rigid, inflexible system? Also, when it comes to systems and rules, are we talking about the mix of workplace machines, software and people? The first personal development strategy: THINK. Become relentlessly curious.

Strategy 78

Strategy Journal Ideal Customer Profile SME 78

Smooth Sale

OCTOBER 19, 2018

Between us, we designed a workshop, sold two clients, and put in place everything we needed for entrepreneurial business. But one day a brochure came into my office advertising a workshop that was then called: The Winging-IT Logic System, to be delivered by Dr. Keith Spicer, a prominent Canadian public figure. An opportunity).

Commission 60

Commission Course Hubspot Advertising 60

Babette Ten Haken

MAY 21, 2018

When employees are more focused on meeting their own KPIs, than in best serving their customers in a proactive and anticipatory manner, things can go south in a hurry. Or, customer service is busy serving as many customers as possible. Her business model is collecting proverbial cyber dust on her hard drive.

Customer 51

Customer Pivotal Retention How To 51

Partners in Excellence

SEPTEMBER 16, 2016

While Dreamforce is the draw, a lot of other companies have seminars/workshops/discussions in the proximity of Moscone Center. 5. Do take time to see some of the “main tent” and workshops sessions. Which Came First, The CRM System Or The Salesperson? 2. Don’t focus on just the “Dreamforce events.”

Maximizer 48

Maximizer Meeting Relationals Customer Service 48

Hubspot Sales

APRIL 13, 2022

Form an SLA with the service team. Remember the customer flywheel we mentioned earlier? One third of it includes your customer service team. The handoff of a customer's account from the sales team to the service team can reveal a lot about the customer culture of your business.

Networking 79

Networking Pipeline Up-Sell Closing 79

Babette Ten Haken

DECEMBER 31, 2018

However, they sure are part of the emotional, spiritual and professional support system each one of us has. Engage me to speak or conduct a workshop at your next corporate or association event. Learn how to better serve your customers. Our people often have a vision of us and for us that we, ourselves, remain unaware of. .

SME 74

SME Ideal Customer Profile Compensation Networking 74

The Pipeline

OCTOBER 3, 2011

With so many opportunities to ensure customer satisfaction, it is a wonder how some companies keep blowing it. Take this experience with my internet provider (well part time provider, the system keeps going down). Tongue in cheek. Trigger Events. Voice mail. Walk Away Price. When Sales Met Marketing. White Paper. Zone Based Selling.

Pipeline 227

Pipeline Customer Demand Generation Agencies Hiring 227

The Brooks Group

AUGUST 1, 2018

If you want your sales force to be successful, there should be alignment with the other departments in your organization – particularly marketing and customer service. When your sales, marketing, and customer service teams are all using the same language and operating system, the customer experience is greatly elevated.

Sales Meeting 45

Sales Meeting Meeting Conference Customer Service 45

SBI

SEPTEMBER 12, 2018

TimeTrade @TimeTrade TimeTrade’s Intelligent Appointment Scheduling helps optimize engagement across sales, marketing and customer service & support. TimeTrade can be integrated into almost any channel, allowing prospects and customers to make meetings and appointments at the peak of their interest. Booth 1728.

Vendor 106

Vendor InsideView Hotels Hiring 106

The Brooks Group

DECEMBER 27, 2017

We received two Bronze Awards in the 11th Annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service recognizes the achievements of contact center, customer service, business development, and sales professionals worldwide. Looking to 2018.

Training 40

Training Hiring Journal Groups 40

Nutshell

JULY 5, 2019

Okay, so you’ll have to put in a bit of time to set up a referral system for your business. You need to be: Keeping up communication with your current customers Giving your customers excellent customer service and support Have a great service/product (duh!). Referrals are cheap.

Referrals 85

Referrals B2B Top of Funnel How To 85

Factor 8

AUGUST 3, 2017

Because our training actually gets reps on the phones live during training raking in the results and money while in the workshop. Not field sales you guys, not customer service. BDR/SDR teams, Acquisition reps, Account Managers, ISE’s Customer Success. If you’ve said this to a group of reps, you get us. Love the energy?

Hiring 39

Hiring Inside Sales Ideal Customer Profile Energy 39

Babette Ten Haken

SEPTEMBER 13, 2018

The upcoming changes in the ISO 9001:2015 standard for Quality Management Systems mandate a more holistic perspective of how we work. Hire me to speak or conduct a workshop at your next corporate or association event. Instead of continuing to fix things yourself, take action! Contact me. Subscribe to my blog.

Ideal Customer Profile 73

Ideal Customer Profile Face-to-face SME Hiring 73

Lessonly

AUGUST 6, 2021

With complicated training comes a glaring area of opportunity for quality training methods and techniques. Why get an LMS if the team I have is making it work?

Travel 26

Travel Hiring Training Industry 26

Leading Results Rambings

OCTOBER 15, 2013

We conducted a net-promoter survey of their customers and now we know why it’s so hard for them to get testimonials and referrals – their score was negative. The issues with customer service were affecting this company’s lead generation and qualification process right from the outset. So what to do? And the list goes on.

Ideal Customer Profile 68

Ideal Customer Profile Lead Rank Lead Scoring Lead Generation 68

Babette Ten Haken

APRIL 30, 2020

After all, there’s nothing like a global pandemic to catalyze that overdue alignment of Third Industrial Revolution business and hiring models with the dynamic, interconnected software and hardware systems of the Fourth Industrial Revolution. Because, let’s face it, we are going forward to work, not backward.

Retention 101

Retention Ideal Customer Profile Strategy Hiring 101

Hubspot Sales

OCTOBER 29, 2017

Mark Hunter, also known as The Sales Hunter, is the author of "High Profit Selling" and an in-demand speaker and workshop facilitator. An expert in both sales, sales management, and proactive customer service, Pancero focuses exclusively on B2B selling where products are relatively high-priced and complicated to sell.

Channels 111

Channels Video Training Hiring 111

LeadFuze

JULY 4, 2023

Establishing a commission system takes some serious planning and consideration. Bring in outside experts for specialized workshops and seminars. More leads, better customer service, and increased productivity. But in real estate, where the size of your paycheck depends on closing deals, commission is the name of the game.

Real Estate 52

Real Estate Compensation Commission Hiring 52

Sales Hacker Training

AUGUST 10, 2021

I’ve written articles equating it to how major league baseball teams have their farm clubs and their systems to know if you’re going to go down from the first one, when, and if you’re going to get to the major. We put out a lot of complimentary informational workshops on how to manage and sell appropriately given the considerations.

Training 119

Training Scale Webinar Metrics Face-to-face 119

Score More Sales

MAY 10, 2010

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? The Top 2 Sales Tips to Leverage the People in Your CRM or Contact System. Sales Tips and Strategies to Grow Revenues. Consulting. by Lori Richardson on May 10, 2010. Recent Posts. Categories.

Customer Service 120

Customer Service Lead Rank Lead Scoring Top of Funnel 120

Allbound

SEPTEMBER 12, 2018

Key Takeaway: Partner applications help ensure customers can rely on your partners, especially for mission-critical products. Acquia’s Open Source Content Management System. Acquia is the platform behind some of the biggest sites on the web, with customers ranging from Princess Cruises to the Australian Government.

Commission 112

Commission Referrals Hubspot Marketo 112

Babette Ten Haken

MARCH 13, 2019

This post reflects a snippet from discussion from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Also, project teams assume that non-technical stakeholders also use the same logic system when arriving at conclusions. Not only that.

Ideal Customer Profile 12

Ideal Customer Profile Proposal SME Margin 12

Babette Ten Haken

JANUARY 14, 2019

In working with professionals like you, in organizations and associations like yours, I have seen how unaligned belief systems become soul-sucking to employees. My keynotes and workshops on storytelling for customer retention focus on purposeful, values-driven storytelling. values, ethics and talents. However, what are your own?

Strategy 77

Strategy Ideal Customer Profile SME Retention 77

Babette Ten Haken

JANUARY 17, 2019

Furthermore, your colleagues cannot understand what you both can do, together, to better serve customers. And customer-focused solutions fall short of what they might have been. Then, when business systems have their own semantics for commonly-used terms, customers begin to misinterpret your answers to their questions.

Retention 70

Retention Customer Margin System 70

Babette Ten Haken

JUNE 13, 2019

Because your work does not magically appear on your desk, along that assembly line or in the computer system. Become professionally curious about how all the people in your entire department, division or company serve customers. Then again, have you ever considered just where your input or throughput comes from? Contact me here.

Ideal Customer Profile 84

Ideal Customer Profile SME Decision Maker Networking 84