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Artificial Intelligence: when to rely on it for your hotel decisions

Connext Digital

10 Reasons Why Every Hotel Needs a Hotel Chatbot Targeted campaigns use this data to attract potential customers by anticipating their preferences and presenting something they’re guaranteed to want – AI will be able to do this with even more irresistible precision and sophistication.

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10 Unfavorable Selling Conditions That Prevent Sales Success

Understanding the Sales Force

There is a huge difference between the conditions for winning business with an existing customer that favors you, versus a potential customer who favors one of your competitors. We needed an additional night at the hotel I mentioned in lesson #1 but they were sold out. We didn’t.

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The Magic Customer Service Question

The Sales Heretic

I had just checked in at the Sheraton hotel in Tampa, Florida, where I was conducting a sales training seminar the next day. Now, normally when I’m traveling, I like to get out of the hotel and find a good, local restaurant to eat at. I was hungry. But this evening, it was late and [.].

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Do You Believe Customer Care To Be Top Priority for Your Business?

Smooth Sale

Attract the Right Job Or Clientele: Do You Believe Customer Care To Be Top Priority for Your Business? For those serious about business, today’s blog question, ‘Do you believe customer care to be the top priority for your business?’ Photo by E.S. may sound ridiculous. However, the room was another story. It was shocking to experience.

Hotels 99
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Customer Service By the Bucketful

The Sales Heretic

James drives a shuttle van for the Courtyard by Marriott hotel in Austin, Texas. James Saucedo isn’t a salesperson. But most salespeople could learn a thing or two from him. I had the pleasure of riding in his van when I flew into Austin not long ago. Just before he pulled the van away from [.].

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What are customer service skills?

MTD Sales Training

When you hear the term ‘customer service’, what connotations spring up? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. What is a customer touchpoint?

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The Quicksand of Customer Loyalty Those Nasty Complaints

Increase Sales

Building customer loyalty must address unsolved problems aka customer complaints. Was your customer complaint or problem resolved to YOUR expectations or was it resolved to the provider’s satisfaction? Now think about your customers and their unresolved problems. Customer loyalty attitudes. Am I a loyal customer?

Loyalty 132