DiscoverOrg Sales

FEBRUARY 7, 2018

Which data points – individually, or together in a “secret sauce” – predict buying behavior in B2B customers? Our study did indeed reveal the most predictive data points. Finally, the data stack is topped with more sophisticated Opportunity data. For complete predictive intelligence results, download the new study.

Intent 145

Intent Data Opportunity Intent Data 145

Partners in Excellence

FEBRUARY 28, 2024

The commonality between the two of us is the obsession around helping customers solve complex problems and create great value. My obsession to provide Customer Value Written by Christian Maure r Dave, thank you very much for picking up the challenge. That’s how my obsession to provide customer value was borne.

Lead Rank 111

Lead Rank Lead Scoring Ideal Customer Profile Customer 111

SBI Growth

FEBRUARY 12, 2013

Specifically – when to walk away from an opportunity. However, sometimes it has to be done (whether in the best interest of the account, the customer, or your own organization). Q&A with Stefan Captijn from Genesys: 1) Can you briefly describe the opportunity? The customer expected us to offer our solution.

Case Study 314

Case Study Study Travel Quota 314

Understanding the Sales Force

NOVEMBER 25, 2013

The goal of this study was very cool indeed, but the study, despite being developed by two business professors from Georgetown and UCLA, was poorly designed. An effective sales cycle not only will be shorter, but opportunities will convert from stage to stage with higher frequency. Magazine''s website. Integration is key.

Study 243

Study Sales Cycle Follow-up Account 243

Sales Hacker

MAY 10, 2021

The customer journey from acquisition to retention has to be seamless. To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. Insights gained from your customer support agents can improve the process of pitching, converting, and retaining leads.

Case Study 62

Case Study Study Top of Funnel Churn 62

Zoominfo

FEBRUARY 3, 2022

As we enter another year of global uncertainty, everyone is searching for something positive — including your customers. If you are able to make a good impression on your customers, they are much more likely to remain loyal. In a study by Qualtrics , 62% of respondents said that businesses need to care more about them.

Customer 100

Customer Loyalty Consumer Survey 100

Hubspot Sales

JANUARY 25, 2018

Case studies and testimonials are useful to have on hand. They help you earn a prospect’s trust, show them what life would be like as your customer, and validate that your product or service works. To build this library, you'll need case study interview questions that will surface valuable details and insights.

Case Study 132

Case Study Study Referrals Decision Maker 132

The Sales Heretic

MAY 13, 2020

Stories and case studies are powerful sales tools. They give us opportunities to showcase how wonderful our product or service is. They provide proof of our abilities and enable our prospects to see themselves benefitting just as our previous customers have. There’s just one problem with them. Everyone’s stories are the same.

Case Study 375

Case Study Prospecting Study Benefit 375

Apptivo

JULY 25, 2023

“A complaining customer can be your best opportunity to show how good you are …. And help create a customer evangelist.” — Shep Hyken 1. Unforgettable Customer Service: Real-Life case studies of Effective Complaint Handling 3. Scenarios’ on How to handle customer complaints effectively 4. Proven Tips 2.

Customer 52

Customer Case Study Loyalty Customer Service 52

Pipeliner

AUGUST 2, 2023

If you own a small business, you’ve probably dealt with an unhappy customer or two. Pouring your soul into your customers only to receive negative feedback can be discouraging and frustrating. But with some preparation and knowledge, you can improve your chances of turning a disgruntled customer into a loyal one.

Insurance 97

Insurance Insurance Customer Survey 97

Hubspot Sales

NOVEMBER 17, 2020

To answer this question, let’s start with some data: According to the latest HubSpot Research Study , we found that 40% of businesses will miss revenue targets this year. Businesses moved their entire customer experience and go-to-market online, many for the first time. Leaning into customer empathy. Your customer.

Hubspot 125

Hubspot Lead Rank Opportunity Lead Scoring 125

Smooth Sale

JANUARY 28, 2020

Be the devil’s advocate as you study the promising aspects of new technology and before you blindly incorporate artificial intelligence. My Story: Study And Incorporate Artificial Intelligence. It’s easy to push aside the study, but making that a habit will cause one’s career or business to deteriorate quickly.

Study 88

Study Top of Funnel Social Media Loyalty 88

Miller Heiman Group

JUNE 24, 2020

But it’s become harder to find that advantage amid a sea of change: customers engage sellers later in their buying journey and technology, sellers struggle to adopt new selling methodologies and organizations constantly deploy myriad transformation initiatives. Sales organizations always look to gain a competitive advantage.

Study 65

Study Penetration Survey Face-to-face 65

Score More Sales

NOVEMBER 5, 2013

This brings me to the question – Are you studying your buyers to even KNOW what they like and don’t like? For starters, ask good existing customers about why they worked with you in the first place. Increase Opportunities. The post Inside Sales Power Tip 140 – Study Buyers appeared first on Score More Sales.

Inside Sales 198

Inside Sales Study Buyer Lead Rank 198

Julie Hanson

OCTOBER 3, 2023

Virtual Sales Confidence: Avoid this Mistake When Customers are Off Camera In virtual sales, confidence means never letting them see you sweat! But it’s a challenge when your customers are off camera. A recent study found that over one-third of executives now choose to be off-camera in virtual meetings.

Customer 77

Customer Trends Study Course 77

Partners in Excellence

SEPTEMBER 12, 2022

” As we, sellers, look at the various pieces parts of selling—marketing, sales, customer service, etc—we tend to optimize these systems to achieve our separate goals. Our customers have different systems–most are focused on accomplishing the objectives of their functional organizations and those of their enterprise.

System 115

System Customer Vendor Objections 115

SBI Growth

AUGUST 6, 2012

Are your sales resources properly aligned with growth opportunity ? Have you conducted growth opportunity analyses in your market? Find out if your sales resources are aligned with growth opportunity by using the Sales Growth Pin Pointer. The objective for each was to identify growth opportunity and align resources accordingly.

Opportunity 316

Opportunity Strategy Banking Territories 316

Pipeliner

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

Customer Service 59

Customer Service Customer Company Lead Rank 59

Partners in Excellence

FEBRUARY 16, 2022

There’s a major flaw in most of our (sellers/marketers) mindsets when we think about opportunities and the customer buying journey. The flaw is thinking about, “What do we need to do next to move this opportunity forwards?” ” This question changes how we work with customers. Do they understand it?

Customer 120

Customer Vendor Opportunity Research 120

Pipeliner

OCTOBER 27, 2021

In sales, there’s a well-known cliché that states, “It costs five times more to acquire a new customer than it does to retain one,” and while that number may fluctuate depending on the industry you’re in, retaining customers is indeed easier than finding new ones. Turn feedback into action.

Retention 96

Retention Customer Analytics Churn 96

Force Management: The Seller's Command Center

FEBRUARY 26, 2021

If you sell for a living, you know the power of a customer testimonial. An effective client reference may mean the difference between a lost opportunity and a won deal. There are numerous ways to leverage customer testimonials in the sales conversation. their value will fall flat.

Case Study 52

Case Study Sales Process Study Customer 52

Partners in Excellence

APRIL 19, 2022

Since my earliest days of selling, I have been taught, to create real value and differentiation, I have to know more than my customers. As a result, I’ve always done a lot of research into both my customers and target customers. I was naturally curious and read a lot, studied, hung out with bankers.

Customer 102

Customer Banking Fashion Study 102

Vendor Neutral

NOVEMBER 14, 2023

Sales Tech and Innovation Hub A Critical Look: Opportunities and Limitations of AI for Sales Professionals REGISTER NOW Sales professionals always seek ways to stay ahead of the competition and improve performance. She has also completed advanced studies from MIT on AI Business Strategy (2021). Prior to Founding SalesChoice, Dr.

Outsourcing Services 52

Outsourcing Services Opportunity Webinar Metrics Telecommunications 52

Hubspot Sales

AUGUST 2, 2021

Now that the world is opening back up, it’s time to get out there and meet your customers face-to-face. For many newer customers, this might be their first time getting to spend time with you — especially as conferences have moved online. Why plan a customer visit? 5 Potential Goals of Your Customer Visit.

Customer 129

Customer Face-to-face How To Case Study 129

Partners in Excellence

APRIL 12, 2023

What we fail to recognize in all these conversations is our customers are quietly changing how they buy faster than we are changing how we sell. Yet, sellers are still focused on being purveyors of the same product information that buyers have already studied on the web. As a result, sellers are playing a losing game of catch up.

Customer 91

Customer Buyer Channels Face-to-face 91

Partners in Excellence

JULY 20, 2022

We work to find a customer with a need to change. They are asking when we can commit the opportunity to the forecast. We dig into our “bag of techniques,” to find ways to get the customer to buy. In those cases, the customer is probably experienced and knows they can get concessions. We qualify them.

Customer 68

Customer Buying Cycle Face-to-face Discount 68

SBI

FEBRUARY 9, 2021

Customer References & Buyer Confidence. Enter Customer References You may have noticed one exclusion from the sales and marketing activities listed above. Customer references. Customer advocates speak for themselves, from the most informed perspective. Early stages call for the use of customer reviews (e.g.,

Buyer 115

Buyer Customer Vendor Lead Gen 115

Sales and Marketing Management

MARCH 8, 2018

As soon as we conduct a study that illuminates how to address a certain moment in the purchase cycle, another customer comes along wondering how to handle a different selling scenario. These studies covered a lot of terrain in the customer lifecycle—two huge moments in the realms of customer acquisition and customer expansion.

Ideal Customer Profile 159

Ideal Customer Profile Customer Face-to-face Vendor 159

Sales and Marketing Management

OCTOBER 24, 2019

Author: Tobias Goebel Customer loyalty programs are a critical marketing tool for many businesses, and it’s clear to see why: they reward return customers, provide touchpoints to drive sales, and help provide insight into customer experience and behavior. So what does this mean for customer loyalty programs?

Loyalty 120

Loyalty Customer Consumer Study 120

Score More Sales

JUNE 13, 2012

Employees, including sales professionals and sales leaders in midmarket companies will need to have four main traits to be competitive in the workforce according to the 2012 IBM Global CEO Study. The study was published today with 226 midmarket companies participating – we are just focusing on the midmarket CEOs for this post.

Study 198

Study Lead Rank Lead Scoring Journal 198

Sell Integrity

NOVEMBER 23, 2020

A customer-centric strategy is about more than just a values statement or a directive to the team. Are your customers truly at the center of your business universe? A customer-centric culture is one that is relentlessly focused on putting what’s best for the customer at the core of everything you do.

Strategy 117

Strategy Customer Loyalty Coaching 117

SBI

FEBRUARY 25, 2020

What Your CMO Doesn’t Know About Customer Advocate Programs. I’m always fascinated that customer advocate programs (CAP) are rarely in the various pundits’ priority lists, at least explicitly. The anticipated priorities in 2020, for instance, include some form of: Deepen customer knowledge through advanced analytics.

Account Based Marketing 122

Account Based Marketing Customer Demand Generation Agencies Case Study 122

Sales Hacker Training

AUGUST 25, 2021

Standardize Messaging: Create messaging templates that allow customization, but are still specific enough to analyze effectively. Nail Down Sequences: Build a series of touchpoints based on buyer personas and customer behavior. We increased the average number of qualified opportunities per SDR by 92% that year. The results?

Sales Qualified Lead 116

Sales Qualified Lead Opportunity Buyer Persona Call-back 116

Pipeliner

FEBRUARY 16, 2022

It’s essential to stay relevant, provide the most up-to-date service, and ensure effective management of customer databases to establish higher customer retention. Undoubtedly, that can only come from sustaining customers. Get to Know Your Customers. More Opportunities to Grow Your Sales. Improved Communication.

CRM 98

CRM Benefit Customer SalesForce 98

Zoominfo

SEPTEMBER 1, 2019

Why does a customer remain loyal to a particular brand? Businesses have posed the question of how to build and strengthen customer loyalty throughout history. The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace.

Loyalty 130

Loyalty Customer Incentives Incentive 130

Zoominfo

OCTOBER 5, 2021

An Ideal Customer Profile (ICP) helps you identify, source, and prioritize prospects — but how do you create an accurate ICP in the first place? It takes time, money, and people to attract, convert, and delight new customers. What is an Ideal Customer Profile? Two words: finite resources. You can’t market to everyone.

Ideal Customer Profile 100

Ideal Customer Profile Lead Rank Lead Scoring Customer 100

Miller Heiman Group

AUGUST 27, 2019

To do so, your sellers need to sell with perspective, meaning differentiating solutions and sharing knowledge that helps customers see problems in a different light and making your solution indispensable in achieving their business goals. How Perspective Helped This Manufacturing Firm Close an At-Risk Deal in 48 Hours.

Case Study 63

Case Study Study Sales Methodology Decision Maker 63