Zoominfo

FEBRUARY 16, 2021

Thriving companies in 2020 shared a common trait: a product customers want that is simple to use and easy to access. These businesses offer a customer experience that connects with buyers, whether that is web conferencing software, TV streaming services, or home cleaning products. So what do these patterns mean in the bigger picture?

Retention 219

Retention Loyalty Customer B2C 219

Nutshell

MARCH 25, 2024

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. It’s where the rubber meets the road, and the initial relationship you’ve built with your customer before their purchase is put to the test. Why is customer onboarding essential?

Positioning 127

Positioning Customer Churn Face-to-face 127

Nutshell

APRIL 18, 2024

Your customer data is the key to understanding your customers better so you can improve your marketing, sales, customer experience, and more. That’s where a single customer view, or SCV, comes in. Table of Contents What is a single customer view? Explore Nutshell’s Features What is a single customer view?

Ideal Customer Profile 77

Ideal Customer Profile Customer Guidelines Government 77

Smooth Sale

DECEMBER 14, 2023

Photo by Geralt via Pixabay Attract the Right Job Or Clientele: Time To Improve Customer Care for Growth Revising one or more strategies to elevate your brand, reputation, and business dominance position is always possible. But one underlying factor affects everything: The willingness to improve customer care for growth.

Customer 78

Customer Policies Loyalty Call-back 78

Sales and Marketing Management

APRIL 28, 2022

The key features of the sales excellence sales policy based on clear objectives, professional sales management, plus measurement and management of customer satisfaction and loyalty. The post Sales Excellence – a Comprehensive View appeared first on Sales & Marketing Management.

Policies 254

Policies Loyalty Objections Sales 254

Cincom Smart Selling

APRIL 30, 2020

The extended stay-at-home and work-from-home policies most businesses are operating under due to the COVID-19 pandemic will permanently change some aspects of our working world. Let’s say you are in a discussion about addressing a problem with customer defections. Here’s an example.

Policies 62

Policies Scale Outbound Segment 62

Cincom Smart Selling

APRIL 30, 2020

The extended stay-at-home and work-from-home policies most businesses are operating under due to the COVID-19 pandemic will permanently change some aspects of our working world. Let’s say you are in a discussion about addressing a problem with customer defections. Here’s an example.

Policies 62

Policies Scale Outbound Segment 62

Zoominfo

DECEMBER 17, 2017

In the long-term, gift-giving can increase customer retention , improve ROI, reduce churn, and boost brand reputation. To a customer, prospect, or partner it can look like you’re trying to buy their business or influence them in some way. Gifts keep your company top-of-mind, even when engagement with the recipient has been low.

Guidelines 130

Guidelines Policies Handbook Government 130

Zoominfo

OCTOBER 10, 2023

Privacy regulations, compliance requirements, and data retention policies vary widely from one country to another. From the Americas to Europe, from Africa to Australia, ZoomInfo aims to deliver the world’s best business data to our customers so they can make informed decisions that drive growth on a global scale.

Data 261

Data Ideal Customer Profile Policies Networking 261

Sales and Marketing Management

FEBRUARY 3, 2020

Although company websites, content and sales presentations are highly used assets when evaluating an organization and its products, a Harvard Business Review study determined that customer references are an influential decision support tool too. Setting the Foundation for a Sustainable Customer Reference Program.

Ideal Customer Profile 248

Ideal Customer Profile Customer Policies Promotion 248

Allego

JANUARY 18, 2024

This blog post, the follow-up to my post about the best custom GPTs for sales , dives into the top GPTs tailored specifically for people leading sales enablement at their companies. GTMwiz: Build Your Go-to-Market Strategy Marketing, sales, customer success, revenue operations, and enablement teams now have a GTM expert as part of their team.

Sales Enablement 71

Sales Enablement Hiring Customer Webinar Metrics 71

Engage Selling

APRIL 1, 2014

Have you ever come across a corporate policy so ridiculous that it leaves a bad taste in your mouth? It’s even more frustrating when this new policy or rule doesn’t seem to serve any significant purpose. Back in 2012, Chris and I were booked at the Fairmont Sonoma on a summer package that I purchased […].

Policies 48

Policies Relationals Company Customer 48

Babette Ten Haken

JUNE 6, 2018

I developed a SOGOP Policy for a variety of reasons. Because we are busy being crazy about acquiring new business, we abandon existing customers. Paying customers. Loyal customers. Valuable customers. The never-ending futility of that business scenario catalyzed me to create my SOGOP Policy. Sound familiar?

Policies 48

Policies Demand Generation Agencies SME Energy 48

Increase Sales

JANUARY 7, 2018

Building customer loyalty must address unsolved problems aka customer complaints. Was your customer complaint or problem resolved to YOUR expectations or was it resolved to the provider’s satisfaction? Now think about your customers and their unresolved problems. Customer loyalty attitudes. Am I a loyal customer?

Loyalty 132

Loyalty Hotels Customer Policies 132

DiscoverOrg Sales

JANUARY 2, 2019

As customers , we got used to the big-data treatment – fast. Highlights include a contracting tech stack, increased emphasis on customer experience , and renewed focus on preventing churn. We don’t have a crystal ball, but here’s what we’re expecting in 2019: Prediction #1: B2B will get serious about customer engagement data.

Data 196

Data Intent Data Intent Customer 196

The Pipeline

NOVEMBER 30, 2020

For over 20 years, Jason has been consulting with companies and organizations in different verticals to uncover challenges and opportunities and then create customized training solutions that deliver a tangible ROI.

Policies 280

Policies ROI Channels Training 280

Zoominfo

APRIL 1, 2018

Prevent this by establishing a company-wide record creation policy. Inaccurate data can lead to an email being sent to the wrong person, a mailer going halfway across the world, or a sales call ending up in customer support. Unfortunately, 94% of businesses suspect their customer data is inaccurate ( source ).

Customer 207

Customer Trade Show Buyer Persona Lead Rank 207

Pipeliner

DECEMBER 6, 2019

I’ve always said that sales is in the customer service business; you can’t sell someone anything if you have a toxic relationship with them. In my 30+ years leading sales organizations, I learned that you lived or died on how you served customers. The problem is, it’s the right thing for THEM and not their customers.

Outsourcing Services 92

Outsourcing Services Customer Service Customer Policies 92

Allbound

NOVEMBER 21, 2018

This wave of new laws, recent high-profile privacy incidents, and increasing regulatory scrutiny are driving companies to make significant changes to their privacy policies to comply with these requirements, protect their brands, better serve and meet the expectations of their customers, and avoid the potential of significant fines.

Policies 57

Policies Channels Government Consumer 57

Pipeliner

MARCH 27, 2024

From updating your types of business insurance policies to physically cleaning your property, spring cleaning can encompass every aspect of your company and how it’s run. #1 1 – Update Your Insurance Policies Spring is a great time to reevaluate your insurance policy. Hire professionals to do a deep clean.

Insurance 52

Insurance Insurance Policies Hiring 52

Hubspot Sales

SEPTEMBER 1, 2023

Image Source For sales professionals, ethical AI concerns compound as they handle customer data and represent their company in customer-facing roles. Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Establish a clear AI ethics policy. Manage leads.

Training 94

Training Policies Guidelines How To 94

Vengreso

JUNE 21, 2019

Should salespeople connect with buyers or customers on LinkedIn, Twitter, or Facebook? However, you need to be cautious of offending your customers if you have opposing belief systems. The two bring up some key points to consider if you’re using social media to engage with customers – as you should be!

Social Media 99

Social Media Media Customer Facebook 99

Increase Sales

JANUARY 3, 2018

Creating satisfied customers was the goal. With the click of a mouse thanks to the dramatic impact of ever changing technology, your satisfied customer can leave and become easily satisfied by your competitor. Continue the same practices, policies, and procedures through archaic customer service training?

Loyalty 78

Loyalty Customer Policies Construction 78

Miller Heiman Group

MARCH 19, 2020

For sales organizations, that means sellers and customer service reps will take the brunt of the customer onslaught brought on by fear, uncertainty and doubt. Or, in certain industries, they may face a dearth of customers and panic and push sales to make their numbers—a misstep that could lead to diminished customer relationships.

Face-to-face 84

Face-to-face Customer Policies Cancellation 84

Smooth Sale

FEBRUARY 12, 2024

You can, most of the time, accomplish what you need via research, experience, and speaking to your team and customers. Policies are to avoid unwelcome shortcuts to make room for those that are safe and well-planned, as some can be time-efficient. Communicate that you have an open-door policy for questions and pending issues.

How To 166

How To Hiring Policies Lead Rank 166

Hubspot Sales

NOVEMBER 17, 2020

Businesses moved their entire customer experience and go-to-market online, many for the first time. Leaning into customer empathy. Your customer. Customer Empathy in Communications and Policies Build Trust. Supporting your customers looks a lot like supporting and inspiring your team.

Hubspot 125

Hubspot Lead Rank Opportunity Lead Scoring 125

Zoominfo

NOVEMBER 17, 2020

Have an easily accessible privacy policy. Assemble a customer requests team. Record all communications sent to requesting customers verifying their understanding of policy outlines. Here at ZoomInfo we don’t solely rely on opt-out or in requests, we continuously adjust and implement in-house compliance policies.

Data 225

Data Policies Guidelines Ideal Customer Profile 225

Smooth Sale

OCTOBER 27, 2022

Attract the Right Job Or Clientele: 4 Ways To Attract Customers and Keep Their Attention. Your primary job as a business owner is to obtain and retain customers. Our collaborative blog offers ‘4 ways to attract customers and keep their attention.’. 4 Ways to Attract Customers and Keep Their Attention.

Customer 78

Customer Hiring Social Media Policies 78

Selling Essentials RapidLearning Center

JULY 25, 2023

Is it fun to encounter a customer who’s spitting mad about something you sold them, a late delivery, or an after-sales service failure? The implication of this state of mind is that these customers haven’t given up on you. Or hide behind a bureaucratic response: “Well, that’s our policy.” This is a request for help.”

Customer 52

Customer Remedy Journal Retail 52

Zoominfo

FEBRUARY 24, 2023

Data published by WFH Research , a collaborative research organization funded by several major educational institutions including Stanford University and the University of Chicago, suggests that return-to-office (RTO) policies are becoming increasingly common across much of the American workforce.

Policies 130

Policies Scale Face-to-face Data 130

Cincom Smart Selling

JUNE 7, 2021

A question many leaders are asking their organizations today is: “Why should we even be thinking about investing in a new customer communications solution if we are already getting correspondence and documents out the door?”. If using a combination of core administration systems and word-processing programs (e.g.,

Customer 71

Customer Microsoft Policies System 71

Hubspot Sales

JUNE 29, 2023

You can also earn passive income from the policy renewals of customers. So what you choose to earn is entirely up to you. Provided you’re committed, you can set your income bar at five, six, seven, or eight figures. Noble Profession Working as a salesperson in the insurance industry lets you make a real difference in people's lives. “No

Insurance 94

Insurance Insurance Salary Policies 94

Zoominfo

MAY 22, 2020

However, if the magazine came from a well-known publisher that would give customers a 20% subscription discount if the bill was pulled automatically from their bank accounts each month, some people would agree to that exchange. How a company uses the data a customer shares plays a huge role in whether a person has a positive experience.

Data 195

Data Policies SalesForce Consumer 195

Smooth Sale

MAY 4, 2022

Attract The Right Job Or Clientele: Are You Offering Your Customers The Best Service? Our collaborative blog asks the question and provides insights on ‘Are you offering your customers the best service?’. Many companies err by ignoring both of these or placing too much emphasis on attracting new customers.

Customer 78

Customer Hiring Loyalty Customer Service 78

Sales Hacker

MAY 10, 2021

The customer journey from acquisition to retention has to be seamless. To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. Insights gained from your customer support agents can improve the process of pitching, converting, and retaining leads.

Case Study 62

Case Study Study Top of Funnel Churn 62

BuzzBoard

SEPTEMBER 5, 2023

In the realm of business-to-business (B2B) interactions, where customer experience reigns supreme, innovative technologies continue to reshape the way companies interact with their clients. A fresh survey discloses that “81% of leaders say their company has already established, or is currently developing, internal generative AI policies.”

Customer 59

Customer B2B Face-to-face Pivotal 59

Zoominfo

FEBRUARY 23, 2023

The building blocks of a data governance strategy include: a strong team with well-defined roles a robust policy framework a culture that prizes high-quality data Here’s how they all come together to make data governance a key differentiator for your business. What is Data Governance?

Government 100

Government Data Policies How To 100