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The Evolution of CRM: What’s Next?

Miller Heiman Group

While we’ve been a leader in the sales training realm for decades, the concept of CRM has been around even longer. The first major wave of computer-based CRM hit in July 1993, led by Tom Siebel, who designed the landmark on-premise CRM product, Siebel Systems. Expertise on individual accounts was the name of the game.

Siebel 71
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TSE 1281: Salespeople Love / Hate Relationship With CRM and How To Get Value From It

Sales Evangelist

Salespeople Have a Love/Hate Relationship With CRMs Almost everyone is using CRM in their businesses for its efficiency in data collection. He started his software sales career with Siebel System, the first enterprise CRM and from there, Kevin spent 11 years at SAP and due to an acquisition, also spent time with Oracle. What is a CRM?

CRM 52
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Holiday Wish 1: On-demand CRM Solutions

The ROI Guy

The hottest news in CRM, are for on-demand solutions from companies such as salesforce.com, Right Now and Up Shot (Siebel on-demand). Doing it right can help to improve the management of customer contacts and relationships, sales process and pipeline, management, forecasts and more. But are these on-demand solutions this hype-worthy?

CRM 40