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Four Risks Growth Leaders Must Consider for 2022, Part Three: CX Initiatives That Are No More Than Lip Service

SBI Growth

Furthermore, most leaders share that they’ve documented a CX strategy and/or aligned on goals with their leadership teams. Most commercial leaders agree that customer experience is important; we found the same: 67% of all companies surveyed are planning a significant CX initiative for 2022.

Retention 292
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How a Sales Coaching Platform Can Affect Employee Retention

Sales Hacker

In this breakdown, we look at how sales coaching platforms can affect employee retention and how a dedicated program ultimately boosts rep engagement and job satisfaction – bettering your rate of voluntary turnover and saving you the expense of attrition. That’s when an investment in sales coaching comes in. What is a sales coaching platform?

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Customer Retention Playbooks 101: Building a Structured Approach to Keeping Customer Happy

Sales Hacker

While the link between retaining customers and profitability is pretty well understood, most companies still approach customer retention with piecemeal initiatives. That’s why closing this gap between what you hope the customer feels and their actual view about your product/service is at the heart of retention.

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When Customer Retention becomes a Sales Spectator Sport

Babette Ten Haken

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. We all know that customer acquisition costs as much as 5 times the cost of customer retention. When it comes to customer retention, they tend to watch from the sidelines until it comes time to renew that contract. Ad hoc or proven?

Sports 74
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7 Must-Have Automated Documents for Sales Success

Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce.

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How do Clients rate Your Post Sale Customer Retention Performance?

Babette Ten Haken

How would you rate your own customer retention performance? That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention.

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Updating Your CV with Professional Help Is Beneficial

Smooth Sale

It’s the document you choose to use that lays out your entire professional and educational history to entice employers to hire you. The long-term benefit is that you can replicate the format as you add new roles, and the rest of the document will only require minor tweaks. Communicate Your Worth. Identify Your Skills.