Four Risks Growth Leaders Must Consider for 2022, Part Three: CX Initiatives That Are No More Than Lip Service
SBI Growth
NOVEMBER 23, 2021
Furthermore, most leaders share that they’ve documented a CX strategy and/or aligned on goals with their leadership teams. Most commercial leaders agree that customer experience is important; we found the same: 67% of all companies surveyed are planning a significant CX initiative for 2022.
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